OL2003: Sync issues with Offline Address Book

[Ian Cowley]

Every 5 minutes when Outlook 2003 synchronizes with the Exchaneg (possibly
5.5) server, I get an entry in the Sync Issues folder, with the following:

15:16:07 Synchronizer Version 11.0.5604
15:16:07 Synchronizing Mailbox 'Cowley, Ian'
15:16:07 Synchronizing Hierarchy

<snip>

15:16:10 Downloading from server 'EXCHANGE3'
15:16:10 Synchronizing Views
15:16:10 Downloading from server 'EXCHANGE3'
15:16:10 Downloading from server 'EXCHANGE3'
15:16:11 Error synchronizing folder
15:16:11 [8004010F-501-8004010F-0]
15:16:11 The client operation failed.
15:16:11 Microsoft Exchange Server Information Store
15:16:11 For more information on this failure, click the URL below:
15:16:11
http://www.microsoft.com/support/prodredirect/outlook2000_us.asp?err=8004010f-501-8004010f-0
15:16:11 Done
15:16:12 Microsoft Exchange offline address book
15:16:12 0X8004010F

Now, I assume this is related to the Offline Adress Book. I contacted our
local IT bods who suggested I switch off synchronising the OAB. So I went
into the settings and discovered it wasn't set to synchronise anyway.

Any ideas how I can stop this message? Would removing and then recreating
the exchange account in Outlook solve this?

 

[Andreas Roeder]

HÍ Ian,
please read this article shown in your error message
http://support.microsoft.com/?kbid=842284

 

[parisiscott]

this error is related to the Offline Address Book (OAB) not being
linked properly to the mailbox store. Not related to the Global Address List
(GAL). On the General Tab of the Mailbox Store Properties Page (in Exchange
System Manager) make sure the default offline address list is populated, if
it isn't then populate it by clicking the browse button. I suspect the
default offline address list is currently not set and when clients try and
download it they can't find it hence the error.
Hope that helps


Scott Parisi
http://www.exchangerepairtool.com/