OL2003: Memorized email addresses

[David H. Lipman]

Outlook 2003:

Usually after on pulls an address from the Global Address List (GAL) the address of that
user is memorized. Subsequent use of the persons email address can be accomplished by just
going to the "To:" filed and started type the user's last name. A memorized list will
appear and the particular user can be chosen from the memorized list.

I have a recently setup user on a notebook. Subsequent to choosing individuals from the
GAL, the people are not being memorized. The user has to always go through the GAL or
Contact List.

How can the memorized capability be enabled for this user ?

 

[Peter Durkee]

Tools > Options > Email Options > Advanced Email Options > Suggest names
while completing To, Cc, and Bcc fields

-Peter

 

[David H. Lipman]

From: "Peter Durkee" <[email protected]>

Tools >> Options > Email Options > Advanced Email Options > Suggest names
| while completing To, Cc, and Bcc fields
|
| -Peter
|

Thanx Peter. I will apply this Tomorrow when at work and will supply feedback.

 

[Brian Tillman]

Thanx Peter. I will apply this Tomorrow when at work and will supply
feedback.

Keep in mind that it isn't tied to either Contacts or the GAL in any way.
It's simply a cache remembering addresses you've used so far (up to 1,000 of
them).

 

[David H. Lipman]

From: "Brian Tillman" <[email protected]>


|
| Keep in mind that it isn't tied to either Contacts or the GAL in any way.
| It's simply a cache remembering addresses you've used so far (up to 1,000 of
| them).

Yepper. That I know. I also know that there can be problems using memorized addresses in
conjunction with Security Certificates [signing and encrypting].

For example, I go through the GAL and get the address of Jane Doe and it memorizes her email
address as well as her certificates. Later she gets a new Smart Card and removes her
expired certificates from the GAL and publishes her new certificates to the GAL.

If I was to subsequently send Jane Doe an encrypted email using the memorized address rather
than the address pulled from the GAL it would fail because it used the expired certificates
and NOT the newly published certificates in the GAL.

OT: Got to love those Smart Cards Everyone *must* have one and they are used for
everything from Signing and/or encrypting email, CryptoGraphic Logons, accessing PKI
protected web sites and authenticating VPN connections. Incidently the VPN connections use
the email certificate published to teh GAL. If the user has expired certs., to many certs
or therir certs. are not published to teh GAL their VPN connection will fail.

 

[David H. Lipman]

From: "Peter Durkee" <[email protected]>

Tools >> Options > Email Options > Advanced Email Options > Suggest names
| while completing To, Cc, and Bcc fields
|
| -Peter
|

Feedback as promised:

The box was checked already.
I unchecked the box and closed the dialogue box.
Then I went back and re-checked the box.

A subsequent test failed :-(

 

[Russ Valentine [MVP-Outlook]]

As expected. That is never the problem.
The autocompletion cache is a fragile beast and not at all reliable. It
frequently becomes corrupt and when it does, Outlook stops writing to it
when you close the program. There are two possible solutions:
1. Use a third party utility to see if your NK2 cache is corrupt. You can
run the diagnostics for free, but if you want to then repair the cache,
you'll need to purchase the product.
www.ingressor.com
2. Create a new Outlook profile from scratch. Your entire existing cache
will be lost but at least the new one will work. For a while. Until it
breaks again.

 

[David H. Lipman]

From: "Russ Valentine [MVP-Outlook]" <[email protected]>

| As expected. That is never the problem.
| The autocompletion cache is a fragile beast and not at all reliable. It
| frequently becomes corrupt and when it does, Outlook stops writing to it
| when you close the program. There are two possible solutions:
| 1. Use a third party utility to see if your NK2 cache is corrupt. You can
| run the diagnostics for free, but if you want to then repair the cache,
| you'll need to purchase the product.
| www.ingressor.com
| 2. Create a new Outlook profile from scratch. Your entire existing cache
| will be lost but at least the new one will work. For a while. Until it
| breaks again.

Thanx Russ:

Sounds like #2 is the way I will approach this Tomorrow.

 

[David H. Lipman]

From: "Russ Valentine [MVP-Outlook]" <[email protected]>

| As expected. That is never the problem.
| The autocompletion cache is a fragile beast and not at all reliable. It
| frequently becomes corrupt and when it does, Outlook stops writing to it
| when you close the program. There are two possible solutions:
| 1. Use a third party utility to see if your NK2 cache is corrupt. You can
| run the diagnostics for free, but if you want to then repair the cache,
| you'll need to purchase the product.
| www.ingressor.com
| 2. Create a new Outlook profile from scratch. Your entire existing cache
| will be lost but at least the new one will work. For a while. Until it
| breaks again.

I tried creating additional OL2003 profiles with NO success.

This is weird !

 

[Russ Valentine [MVP-Outlook]]

No one can tell what you might mean by that. You can't create a new Outlook
profile? Or you created a new Outlook profile and it won't store
autocompletion entries? If it is the latter, it sounds like end user error.

 

[David H. Lipman]

From: "Russ Valentine [MVP-Outlook]" <[email protected]>

| No one can tell what you might mean by that. You can't create a new Outlook
| profile? Or you created a new Outlook profile and it won't store
| autocompletion entries? If it is the latter, it sounds like end user error.

My apologies for for not being more coherent.

I created new profiles and by doing so memorizing addresses was not accomplished.

The last OL2003 profile created was the simplest and still, the account was unable to
memorize addresses. That is a simple profile was created and an addresses was pulled from
the GAL and a test email message was sent to my adddress in the GAL [Lipman, David H.
xxxxxxx]. Subsequently a second test email was created and instead of going to the GAL,
just clicked in the "To:" field and typed "L" and my adddress my address had not been
memorized and did not come up.

This is NOT a case of End-User error.

 

[Russ Valentine [MVP-Outlook]]

How did you create the new profile? When you created the new profile, did
you give it a unique name?

 

[David H. Lipman]

From: "Russ Valentine [MVP-Outlook]" <[email protected]>

| How did you create the new profile? When you created the new profile, did
| you give it a unique name?

Control panel --> Mail applet --> show profiles --> add.

Created a unique name and had OL2003 prompt for user profile to use.

 

[Russ Valentine [MVP-Outlook]]

If you enter a recipient directly rather than pulling from the GAL, will it
populate? Do you then see an NK2 file for this profile?
Assuming you have the feature enabled, what you describe has never been
reported in this group. There have been unconfirmed reports of AV software
preventing the cache from being populated.

 

[David H. Lipman]

From: "Russ Valentine [MVP-Outlook]" <[email protected]>

| If you enter a recipient directly rather than pulling from the GAL, will it
| populate? Do you then see an NK2 file for this profile?
| Assuming you have the feature enabled, what you describe has never been
| reported in this group. There have been unconfirmed reports of AV software
| preventing the cache from being populated.

This is an Enterprise environment.

Hundreds of users, this is the ONLY occurrence that I am aware of.

The Notebook is a Dell Latitude D620 with WinXP SP2 and SAV v10.

I will investigate the above suggested ideas.

Thanx!

 

[Russ Valentine [MVP-Outlook]]

Let me know what you find out. I've never seen this issue.

 

[David H. Lipman]

From: "Russ Valentine [MVP-Outlook]" <[email protected]>

| Let me know what you find out. I've never seen this issue.

I will definitely update the thread based upon tests with the user (if he is not TDY) this
coming work week.

 

[David H. Lipman]

From: "Russ Valentine [MVP-Outlook]" <[email protected]>

| Let me know what you find out. I've never seen this issue.

The reason I haven't replied is that the user has been TDY.