OL07/SP1 Receiver can't see embedded pictures I send

[Lee]

Hi

I am using Outlook 2007/SP1 and wonder if there is a setting I need to
check/change at my (sending) end that will ensure the person receiving my
email can view pictures embedded in the email - as opposed to attachments,
which seem to be received ok. I suspect it may be something at the other end
as I don't get complaints from everyone I send to.

Ideas?

Thanks, L

 

[Vince Averello]

Are you sending the messages in HTML format?

 

[Lee]

Yes

Are you sending the messages in HTML format?

 

[Vince Averello]

What are they seeing?

 

[Brian Tillman [MVP - Outlook]]

I am using Outlook 2007/SP1 and wonder if there is a setting I need to
check/change at my (sending) end that will ensure the person receiving my
email can view pictures embedded in the email - as opposed to attachments,
which seem to be received ok. I suspect it may be something at the other
end as I don't get complaints from everyone I send to.

How are you adding those images? What do you click?

 

[Lee]

The receiver gets what looks like a hyperlink -
(cid:FA07FBDB-CCA4-47F7-A41F-64545xxxxxB)

I use copy/paste to insert the picture into the email I am sending

L

 

[Brian Tillman [MVP - Outlook]]

The receiver gets what looks like a hyperlink -
(cid:FA07FBDB-CCA4-47F7-A41F-64545xxxxxB)

I use copy/paste to insert the picture into the email I am sending

It it a single recipient that gets this or anyone to whom you send? If the
former, do this: open the person's contact record and double-click the
e-mail address. You should see an "E-mail Properties" dialogue. At the
bottom there should be an "Internet format" drop-down. What does it say?

 

[Lee]

It's the former and contact details say "Send using Outlook rich text
format"

L

 

[Brian Tillman [MVP - Outlook]]

It's the former and contact details say "Send using Outlook rich text
format"

Change that to "Let Outlook decide the best sending format" and then Outlook
will obey your general formatting settings (i.e., HTML format message). See
if that makes a difference.

 

[Lee]

That fixed it - thanks Brian

L

Change that to "Let Outlook decide the best sending format" and then
Outlook will obey your general formatting settings (i.e., HTML format
message). See if that makes a difference.