Maturn66 said:
I have a Dell with win xp and recently it moves so slow even moving
around the internet with hispeed had become difficult. I've scanded
for virus's. I was wondering if I reinsalled win. it would help. any
tips would be greatly appreciated.
Unfortunately, this isn't enough information for you to get a specific
answer. Here are general troubleshooting steps:
1) scan with current antivirus ("current" means a version not earlier
than 2003 using updated virus definitions). You said you did this, but
make sure your av's virus definitions are updated and do your scan in
Safe Mode;
2) remove spyware with Spybot Search & Destroy
(
www.safer-networking.org) and Ad-aware (
www.lavasoftusa.com). These
programs are free, so use them both since they complement each other.
You may also want to run CWShredder and HijackThis from
http://aumha.org/freeware.htm. Although CWShredder is no longer being
updated, it will still clean older variants of the CoolWebSearch
malware. A combination of HijackThis and About:Buster
(
http://www.majorgeeks.com) works well in removing homepage hijackers.
Always read the instructions before running a spyware removal tool. Be
sure to update these programs before running, and it is a good idea to
do virus/spyware scans in Safe Mode. Make sure you are able to see all
hidden files and extensions (View tab in Folder Options);
3) delete temporary and Temporary Internet Files;
4) stop unnecessary services/programs from starting with Windows - see
www.blackviper.com for services info and
www.pacs-portal.co.uk/startup_index.htm for programs info;
5) look in Event Viewer for clues;
6) make sure you've visited Windows Update and applied all security
patches. Do not install driver updates from Windows Update;
7) run a firewall.
HTH,
Malke
