Office Outlook 2007

  • Thread starter Thread starter westener
  • Start date Start date
W

westener

I run Windows XP with SP3 and Office 2007. Every time I shut down my PC,
Outlook will not shut down normally and a message comes up "program Outlook
not responding" and I have to close it down manually. Is there a fix for this
?
 
westener said:
I run Windows XP with SP3 and Office 2007. Every time I shut down my PC,
Outlook will not shut down normally and a message comes up "program Outlook
not responding" and I have to close it down manually. Is there a fix for this
?
Click to expand...

Try loading Outlook in its safe mode ("outlook.exe /safe") which does
not load any add-ons that you installed into Outlook. If Outlook then
closes properly, you have an add-on that is hanging on exit. If true,
disable all add-ons and then enable one at time and restart Outlook.
When the problem returns, it was the last add-on you reenabled that
causes the problem.

When Outlook starts, it also loads all enabled add-ons. If an add-on
hangs or crashes on loading then Outlook also hangs or crashes on
loading. When Outlook exits, it must first unload all add-ons. If an
add-on hangs or crashes when it exits, it also hangs or crashes Outlook
when it tries to exit.
 
It is always better to exit Outlook *before* shutting down Windows. If
Windows needs to forcibly end Outlook, the Outlook data file(s) may not
get properly closed, and the file(s) may get damaged.

Either way, it may not be Outlook itself that cannot be ended by
Windows; it may be an add-on. Try starting Outlook in Safe Mode (Start |
Run | outlook.exe /safe) to see if Windows can end Outlook successfully.

Make sure to take regular backup of your Outlook data file(s),
especially if you let Windows shutdown end Outlook.
 
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