Office 97 professional, Publisher 2002 Sp3, and Frontpage 2003

[Terry Gamble]

I just completed today's Security Update 7 of 7, and after rebooting my
Office Professional applications, Publisher 2002, and Frontpage crash
when I try to change from My Documents to another directory to open a
file. I get the error report to upgrade all these products. Has anyone
experienced this?

Thanks
Terry

 

[Carey Frisch [MVP]]

Visit the Office Update web site and download
all the updates, beginning with "Office 97 Service
Release 2b (SR-2b)".
http://office.microsoft.com/en-au/officeupdate/CD010226191033.aspx

--
Carey Frisch
Microsoft MVP
Windows - Shell/User
Microsoft Community Newsgroups
news://msnews.microsoft.com/

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:

| I just completed today's Security Update 7 of 7, and after rebooting my
| Office Professional applications, Publisher 2002, and Frontpage crash
| when I try to change from My Documents to another directory to open a
| file. I get the error report to upgrade all these products. Has anyone
| experienced this?
|
| Thanks
| Terry

 

[Terry Gamble]

Visit the Office Update web site and download
all the updates, beginning with "Office 97 Service
Release 2b (SR-2b)".
http://office.microsoft.com/en-au/officeupdate/CD010226191033.aspx

Casey, I also have a problem with Windows Explorer opening My Computer,
it also crashes. I did a System Restore and everything worked fine. Did
the Windows Update again and All the above and my Windows Explorer
crashed. I then did the update you recommended, but they all act the
same way.

My wife did the update and her Word 97 and Windows explorer work fine. I
must have something that impacted the update.

Thanks
Terry

 

[Terry Gamble]

Visit the Office Update web site and download
all the updates, beginning with "Office 97 Service
Release 2b (SR-2b)".
http://office.microsoft.com/en-au/officeupdate/CD010226191033.aspx

Carey, I changed a few things back to the way it was or what I hoped
that was causing some of the problems. Did a reboot and then installed
the XP updates 1 of 7, then rebooted.

I let the computer take longer than usual to load, hoping that is hadn't
fully installed the XP updates. Yet All the programs in Office 97 pro,
MS Frontpage 2003, MS Publisher 2002, and Windows Explorer crashed when
tying to open a different directory than the default directory. I then
wrote down the error code:

szAppName : explorer.exe szAppVer : 6.0.2900.2180 szModName :
hungapp

szModVer : 0.0.0.0 offset : 00000000

C:\DOCUME~1\OWNER\LOCALS~1\Temp\WER57e1.dir00\explorer.exe.mdmp

C:\DOCUME~1\OWNER\LOCALS~1\Temp\WER57e1.dir00\appcompat.txt

Apparently this happens often and not because of the update. I then
looked on several websites to solve the problem. One suggested to use
notebook to look at the appcompat.txt file in that directory. I couldn't
find that directory, but all of a sudden Windows Explorer and Excel did
let me choose a different directory. I don't know what happened but for
this session it's working.

Thanks
Terry