Office 2000 Upgrade to Outlook 2003, reinstall occurs of Outlook 2

[Guest]

Problem:

Just wanted to query the community regarding a problem that I recently
encountered while performing upgrades to Outlook 2003. After the user has
had their Outlook upgraded to 2003 they will eventually access a menu item in
Outlook 2003 that triggers the Office 2000 Installer, the Office 2000
Installer recognizes that Outlook 2000 no longer exists, and proceeds to
reinstall the missing office application.

Result:

Unfortunately the result of the problem causes items to remain stuck in the
users Outbox. Probably the result of the complications of having both
Outlook 2000 and 2003 installed on the same computer. I've recognized that
their are other complications from having Outlook 2003 and Office 2000 as you
will not be able to use Word as your default mail editor.

Background:

The Office 2000 installation was created using a custom installation wizard,
and has access to the source installation files. Not possible to disable the
source without causing problems to other users who require older version of
Office 2000. Outlook 2003 was installed using a custom installation wizard
altering the source of Outlook 2003.

Solutions:

First wondering if someone has experienced this problem before?

Thanks,
Dave

 

[Brian Tillman]

Just wanted to query the community regarding a problem that I recently
encountered while performing upgrades to Outlook 2003. After the
user has had their Outlook upgraded to 2003 they will eventually
access a menu item in Outlook 2003 that triggers the Office 2000
Installer, the Office 2000 Installer recognizes that Outlook 2000 no
longer exists, and proceeds to reinstall the missing office
application.

After installing the upgrade, did you create a new mail profile? There are
issues with going from 2000 to 2003 without a new mail profile.

 

[Guest]

No we did not. Do you have any further information?

 

[Brian Tillman]

No we did not.

Then do so.

Do you have any further information?

Check first if a new mail profile helps.

 

[Guest]

I'm sorry, I don't think that I made myself clear. The problem is that the
Windows Installer triggers and reinstalls Outlook 2000, even though Outlook
2003 is installed. The resulting problem being that both clients will in the
end be installed on the client machine.

I'm enquiring why this behavious might occur, deleting the mail profile,
does not remove Outlook 2000. In the end the Outlook 2003 install should
update the Office 2000 install to ensure that Outlook 2000 does not actually
be re-installed.

Dave