number of pages in document changes between 2 workstations

[TJS]

I have two workstations with the same version of Word (2003), are printing
to the same network printer with the same printer driver. Both access the
same document on a shared folder on the SBS 2003 server. When one person
opens the document it is 117 pages long, when the other person opens it it
is 130 pages long. Also, I have the compatibility settings for both copies
of Word set the same.

I copied the normal.dot from on machine to the other so they both match but
the problem remains.

Any information on this would be greatly appreciated. I have a very unhappy
user.

Tom

 

[Doug Robbins - Word MVP]

Possibly multiple normal.dot files and the one that you replace was not the
one that is active. Are there any other obvious differences in the
appearance of the document?

--
Hope this helps.

Please reply to the newsgroup unless you wish to avail yourself of my
services on a paid consulting basis.

Doug Robbins - Word MVP

 

[Beth Melton]

Are you certain the printer driver is the same exact printer driver? By that
I mean, did you uninstall the printer driver and reinstall using the same
printer driver on both workstations? A difference in printer driver is
typically the cause for what you are describing.

Can you shed some insight on why this is an issue? What I'm getting at is
since no two printers print the same if the document goes elsewhere the same
could occur. I suspect the underlying issue is due to using manual page
breaks instead of pagination options and the user who is seeing 130 pages is
also seeing a lot of blank or almost empty pages and that's the actual
problem - not the number of pages.

Please post all follow-up questions to the newsgroup. Requests for
assistance by email cannot be acknowledged.

~~~~~~~~~~~~~~~
Beth Melton
Microsoft Office MVP

Coauthor of Word 2007 Inside Out:
http://www.microsoft.com/MSPress/books/9801.aspx#AboutTheBook

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