Not receiving email replies to original messages in BCM 2007

[Guest]

Upon upgrading to BCM 2007 from BCM 2003, I have encountered a problem of not
receiving email replies to my original messages from certain clients. All
these clients have one thing in common, a company confidentiality disclaimer
at the bottom of their emails. Is BCM 2007 recognizing this disclaimer as a
spam type message and not allowing the reply through to my inbox. The
messages show up on my ISP's server, which I can view from my web browser so
I know that the problem is with BCM. Running just Outlook 2007 I have no
problem in getting the replies. I also do not have a problem receiving email
replies from other clients. Any help with this situation would be most
appreciated!

 

[Guest]

Hi Tagman,

this seemes very strange. As far as I know BCM scans the mail AFTER it is
recieved (as to Microsoft Dynamics CRM where all mail is routed through the
system), and as such it should not have any effect on this.

I tend to believe that this is your regular outlook filters acting up. You
say you can recieve the e-mails from Outlook 2007 without BCM. Upon trying
this, did you use another computer, or uninstall BCM? If you used another
computer, it may have had other security/filter settings. Was it perhaps also
from another location? (There may have been changes to a company firewall?)

Can you try disabling all junkmail/spam filters in your outlook, to see if
that helps?

- Vidar C.

 

[Guest]

Thanks Vidar for the great suggestion! I did exactly as you recommended and
disable all the junk/spam filters in Outlook. I then sent several test
messages to the clients I was having trouble with and correctly received all
their replies to my original email. Even attachments went through correctly
with no more .dat or winmail.dat extensions. Thanks again!