Gerry said:Kelly
Run Disk CleanUp in all user profiles before running Disk Defragmenter.
Also to increase the free space on your XP partition select Start, All
Programs, Accessories, System Tools, Disk CleanUp, More Options, System
Restore and remove all but the latest System Restore points? Restore
points can be quite large.
Insufficient free disk space may be a problem. What is the size of the
drive / partition being defragmented and how much free disk space?
In Disk Defragmenter click on Analyse and see if there is a populated
report before you start the defragment process. If yes save to a text
file and then using copy and paste post a copy of the Report here.
--
Hope this helps.
Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~
Thanks for trying to help but I have already done it all without it making any difference, I am using an HP pavilion , Windowsxp, service pack2 and have a 80 GB. hard drive, everything was fine until this.
Tom Willett said:Contact the "Norton tech" to fix what he broke.
| Norton tech installed the program remotley because it would not install
| correctly now I cannot defragment my computer anymore and have very little
| disc space left even though I have no other programs installed
Thanks Tom but I have alreadytried that aswell as contacting HP tech support and microsoft,
Ka2H said:May I suggest: "Download and run the Norton Removal Tool":
http://service1.symantec.com/Support/tsgeninfo.nsf/docid/2005033108162039?OpenDocument
Please don't sue me if everything gets worse!
Regards,
Ka2H lol, thanx, tried that and have the same problem, really at a loss here.I could see the Norton tech changing the registry and think this is the problem but as I am new to pc use do not want to try changing anything with it myself.
Gerry said:Kelly
I thought you wanted help?
In Disk Defragmenter click on Analyse and see if there is a populated
report before you start the defragment process. If yes save to a text
file and then using copy and paste post a copy of the Report here. That
will give information that will tell me more about the nature of the
problem and what to do about.
Norton stops me from being able to do that, total size is 68.5 used space is 55.60 free space is 18% cluster size is 4KB,and yes I do need help but if I was not prevented to do all this I would not need help.
--
Hope this helps.
Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~
Ka2H said:As the Norton "tech" apparently have been fiddling around with the registry
I'd say that calls for a reinstallation of Windows XP (sometimes called a
repair installation), given there is no way of making him undo his disastrous
work. However may such an action imply struggle to recover your system nice -
and smootly to the (well working configuration?) as before the Norton
internet security installation.
Another way to try to recover is to carry out a system restore to a point
before the D-Day (Disastrous Day), "How to Restore Windows XP to a Previous
State":
http://www.microsoft.com/windowsxp/using/helpandsupport/learnmore/restore.ms
px
Try that one first, given you find a restore point (date) before D-Day.
Another "friendly" mean / tool to try, is going safe mode and see what
happens, "How to start the computer in safe mode":
http://www.microsoft.com/resources/...ll/proddocs/en-us/boot_failsafe.mspx?mfr=true
On your Pavillion you also have a "on-line" support tool available, go
Start\Help and Support and Repair a Problem. It may work.
Three Microsoft articles regarding disk clean-up, just in case you haven't
been there:
"Check for Disk Errors in Windows XP":
http://www.microsoft.com/windowsxp/using/helpandsupport/learnmore/tips/kbtip.mspx
"How to perform disk error checking in Windows XP":
http://support.microsoft.com/kb/315265/en-us
"How to Defragment Your Disk Drive Volumes in Windows XP":
http://support.microsoft.com/kb/314848/en-us
And finally some references to the "tough" ones:
"Description of the Windows XP Recovery Console":
http://support.microsoft.com/kb/314058/en-us
"How to install and use the Recovery Console in Windows XP":
http://support.microsoft.com/kb/307654/en-us
"How to perform an in-place upgrade (reinstallation) of Windows XP":
http://support.microsoft.com/kb/315341/en-us
Regards,
Ka2H
thanks for the info, I have already ran the Norton removal tool , have no restore points so cannot do a restore, lucky to get the internet connection to work or send and recieve in outlook. Disabled Norton but no different, The tech really ****** this up.Will try the other things u sugested if I can. thanks