Norton and XP upgrade

[Missy]

In the past I upgraded from 98 2nd edition to XP home
edition. Over the weekend, I installed Norton
Antivirus. It wouldn't complete the install and shut
down the computer. When I turned it back on all my icons
were gone, I had a error message saying I needed to
consult the Norton data base but when I tried to do this
Norton said it was closing down. It rebooted and closed
down again. I went in under safemode and checked
hardware which was ok. I then checked to see if the
apps were gone. They were still there, only the icons
were missing. In the middle of this, Norton said it was
shutting down. I went back thru safe mode and tried to
uninstall Norton (the portions that were there) and it
shut me down. Help. Is this a compatibility issue. I
do get email thru my notebook. thanks

Missy

 

[Michael Solomon \(MS-MVP Windows Shell/User\)]

Did you check to make sure your version of Norton Antivirus was compatible
with XP? www.symantec.com

 

[OKlier]

well if you call norton for tech support they may help out, so start there
first. if they say its a microsoft issue then you will have to format and
reinstall (its not the only way but it makes things easier)....Just make
sure you backup your data first!

 

[werner stern]

Also let us know if you manage to get Norton support on the line. It will
make you a very unique individual.

--
Regards,

Werner

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