Normal.dot and Virus Warning

[Nick]

This is a strange one.

Just installed Office 2003 on my new laptop. Old laptop was stolen

At first everything was fine but now if I open Word, or a document in Word
two things happen:

1: Everytime I close Word, no matter what, it asks to replace Normal.dot

2: Every document I open, or TRY to open, whether Word or any other Office
app, I get a warning saying a virus program on my computer has detected a
virus in that document and I am not allowed to open.
Effectively I can no longer access ANY of my Word (or any other types) of
document.

I seriously need advice on this.

Thanks in advance

Nick - Australia

 

[Suzanne S. Barnhill]

See “Word prompts me to save changes to the Normal.dot template”
http://office.microsoft.com/en-us/assistance/HA011514521033.aspx

--
Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA

Email cannot be acknowledged; please post all follow-ups to the newsgroup so
all may benefit.

 

[Nick]

Thanks..I'll try the advice on that link. I still wonder why Word reports a
virus, even if I temporarily disable the virus software, the warning comes
from Word (Office) it self!

 

[JoAnn Paules [MVP]]

Are you sure it's coming from Word? Word doesn't do virus checking.

 

[Nick]

Yes, it's from Word, it says something like this:

"An AntiVirus Program on your computer has reported a virus in this
document. This could be caused by the virus software being out of date....."

Even if I create a brand new document, save it (and get prompted about
Normal.dot) as soon as I save the new doc, I can not open it!

Are you sure it's coming from Word? Word doesn't do virus checking.

--

JoAnn Paules
MVP Microsoft [Publisher]

Thanks..I'll try the advice on that link. I still wonder why Word reports
a virus, even if I temporarily disable the virus software, the warning
comes from Word (Office) it self!

 

[Suzanne S. Barnhill]

Being unable to open it (i.e., being told it's "unavailable") is
characteristic of a problem with Norton AntiVirus, but I have to say I've
never heard of the exact message you report.

--
Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA

Email cannot be acknowledged; please post all follow-ups to the newsgroup so
all may benefit.

Yes, it's from Word, it says something like this:

"An AntiVirus Program on your computer has reported a virus in this
document. This could be caused by the virus software being out of date....."

Even if I create a brand new document, save it (and get prompted about
Normal.dot) as soon as I save the new doc, I can not open it!

Are you sure it's coming from Word? Word doesn't do virus checking.

--

JoAnn Paules
MVP Microsoft [Publisher]

Thanks..I'll try the advice on that link. I still wonder why Word reports
a virus, even if I temporarily disable the virus software, the warning
comes from Word (Office) it self!



See "Word prompts me to save changes to the Normal.dot template"
http://office.microsoft.com/en-us/assistance/HA011514521033.aspx

--
Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA

Email cannot be acknowledged; please post all follow-ups to the
newsgroup so
all may benefit.

This is a strange one.

Just installed Office 2003 on my new laptop. Old laptop was stolen

At first everything was fine but now if I open Word, or a document in
Word
two things happen:

1: Everytime I close Word, no matter what, it asks to replace
Normal.dot

2: Every document I open, or TRY to open, whether Word or any other
Office
app, I get a warning saying a virus program on my computer has detected
a
virus in that document and I am not allowed to open.
Effectively I can no longer access ANY of my Word (or any other types)
of
document.

I seriously need advice on this.

Thanks in advance

Nick - Australia

 

[Graham Mayor]

The virus scan message comes not from Word but from linked anti-virus
software. Checking of Word/Office documents can usually be deselected in the
AV program e.g. in Norton AV by turning off its Office Plug-in.

With some versions of the Norton product it may be necessary to unregister
the calling DLL by running the following command line from Windows > Start >
Run

regsvr32 /u "c:\program files\norton antivirus\officeav.dll"
or
regsvr32 /u "c:\program files\norton systemworks\norton
antivirus\officeav.dll"

Other AV apps eg the popular free ediition of Grisoft's AVG antivirus
software, require similar treatment.
In this instance:

regsvr32 /u "C:\Program Files\Grisoft\AVG Free\avgoff2k.dll"


--
<>>< ><<> ><<> <>>< ><<> <>>< <>><<>
Graham Mayor - Word MVP

My web site www.gmayor.com

<>>< ><<> ><<> <>>< ><<> <>>< <>><<>

Yes, it's from Word, it says something like this:

"An AntiVirus Program on your computer has reported a virus in this
document. This could be caused by the virus software being out of
date....."
Even if I create a brand new document, save it (and get prompted about
Normal.dot) as soon as I save the new doc, I can not open it!

Are you sure it's coming from Word? Word doesn't do virus checking.

--

JoAnn Paules
MVP Microsoft [Publisher]

Thanks..I'll try the advice on that link. I still wonder why Word
reports a virus, even if I temporarily disable the virus software,
the warning comes from Word (Office) it self!



See "Word prompts me to save changes to the Normal.dot template"
http://office.microsoft.com/en-us/assistance/HA011514521033.aspx

--
Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA

Email cannot be acknowledged; please post all follow-ups to the
newsgroup so
all may benefit.

This is a strange one.

Just installed Office 2003 on my new laptop. Old laptop was
stolen At first everything was fine but now if I open Word, or a
document in Word
two things happen:

1: Everytime I close Word, no matter what, it asks to replace
Normal.dot

2: Every document I open, or TRY to open, whether Word or any
other Office
app, I get a warning saying a virus program on my computer has
detected a
virus in that document and I am not allowed to open.
Effectively I can no longer access ANY of my Word (or any other
types) of
document.

I seriously need advice on this.

Thanks in advance

Nick - Australia

 

[aalaan]

Hmmm! See my earlier caution about installing or updating anything (under my
'little black boxes' thread above). It seems that the more you install things
(including anti-virus software) the more time is wasted trying to clean things
up. A serious disadvantage if you are trying to earn money on your computer.

The virus scan message comes not from Word but from linked anti-virus
software. Checking of Word/Office documents can usually be deselected in the
AV program e.g. in Norton AV by turning off its Office Plug-in.

With some versions of the Norton product it may be necessary to unregister
the calling DLL by running the following command line from Windows > Start >
Run

regsvr32 /u "c:\program files\norton antivirus\officeav.dll"
or
regsvr32 /u "c:\program files\norton systemworks\norton
antivirus\officeav.dll"

Other AV apps eg the popular free ediition of Grisoft's AVG antivirus
software, require similar treatment.
In this instance:

regsvr32 /u "C:\Program Files\Grisoft\AVG Free\avgoff2k.dll"

--
<>>< ><<> ><<> <>>< ><<> <>>< <>><<>
Graham Mayor - Word MVP

My web site www.gmayor.com

<>>< ><<> ><<> <>>< ><<> <>>< <>><<>

Yes, it's from Word, it says something like this:

"An AntiVirus Program on your computer has reported a virus in this
document. This could be caused by the virus software being out of
date....."
Even if I create a brand new document, save it (and get prompted about
Normal.dot) as soon as I save the new doc, I can not open it!

Are you sure it's coming from Word? Word doesn't do virus checking.

--

JoAnn Paules
MVP Microsoft [Publisher]



Thanks..I'll try the advice on that link. I still wonder why Word
reports a virus, even if I temporarily disable the virus software,
the warning comes from Word (Office) it self!



See "Word prompts me to save changes to the Normal.dot template"
http://office.microsoft.com/en-us/assistance/HA011514521033.aspx

--
Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA

Email cannot be acknowledged; please post all follow-ups to the
newsgroup so
all may benefit.

This is a strange one.

Just installed Office 2003 on my new laptop. Old laptop was
stolen At first everything was fine but now if I open Word, or a
document in Word
two things happen:

1: Everytime I close Word, no matter what, it asks to replace
Normal.dot

2: Every document I open, or TRY to open, whether Word or any
other Office
app, I get a warning saying a virus program on my computer has
detected a
virus in that document and I am not allowed to open.
Effectively I can no longer access ANY of my Word (or any other
types) of
document.

I seriously need advice on this.

Thanks in advance

Nick - Australia

 

[Charles Kenyon]

Some software is much more a problem than other software. Two that have been
frequent causes of problems in Word are Norton AV and Adobe Acrobat. I use
other programs for these functions without any of the problems.
--
Charles Kenyon

Word New User FAQ & Web Directory: http://addbalance.com/word

Intermediate User's Guide to Microsoft Word (supplemented version of
Microsoft's Legal Users' Guide) http://addbalance.com/usersguide


--------- --------- --------- --------- --------- ---------
This message is posted to a newsgroup. Please post replies
and questions to the newsgroup so that others can learn
from my ignorance and your wisdom.

Hmmm! See my earlier caution about installing or updating anything (under
my
'little black boxes' thread above). It seems that the more you install
things
(including anti-virus software) the more time is wasted trying to clean
things
up. A serious disadvantage if you are trying to earn money on your
computer.

The virus scan message comes not from Word but from linked anti-virus
software. Checking of Word/Office documents can usually be deselected in
the
AV program e.g. in Norton AV by turning off its Office Plug-in.

With some versions of the Norton product it may be necessary to
unregister
the calling DLL by running the following command line from Windows >
Start >
Run

regsvr32 /u "c:\program files\norton antivirus\officeav.dll"
or
regsvr32 /u "c:\program files\norton systemworks\norton
antivirus\officeav.dll"

Other AV apps eg the popular free ediition of Grisoft's AVG antivirus
software, require similar treatment.
In this instance:

regsvr32 /u "C:\Program Files\Grisoft\AVG Free\avgoff2k.dll"

--
<>>< ><<> ><<> <>>< ><<> <>>< <>><<>
Graham Mayor - Word MVP

My web site www.gmayor.com

<>>< ><<> ><<> <>>< ><<> <>>< <>><<>

Yes, it's from Word, it says something like this:

"An AntiVirus Program on your computer has reported a virus in this
document. This could be caused by the virus software being out of
date....."
Even if I create a brand new document, save it (and get prompted about
Normal.dot) as soon as I save the new doc, I can not open it!


Are you sure it's coming from Word? Word doesn't do virus checking.

--

JoAnn Paules
MVP Microsoft [Publisher]



Thanks..I'll try the advice on that link. I still wonder why Word
reports a virus, even if I temporarily disable the virus software,
the warning comes from Word (Office) it self!



See "Word prompts me to save changes to the Normal.dot template"
http://office.microsoft.com/en-us/assistance/HA011514521033.aspx

--
Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA

Email cannot be acknowledged; please post all follow-ups to the
newsgroup so
all may benefit.

This is a strange one.

Just installed Office 2003 on my new laptop. Old laptop was
stolen At first everything was fine but now if I open Word, or a
document in Word
two things happen:

1: Everytime I close Word, no matter what, it asks to replace
Normal.dot

2: Every document I open, or TRY to open, whether Word or any
other Office
app, I get a warning saying a virus program on my computer has
detected a
virus in that document and I am not allowed to open.
Effectively I can no longer access ANY of my Word (or any other
types) of
document.

I seriously need advice on this.

Thanks in advance

Nick - Australia

 

[Nick]

You were right Graham - I uninstalled Grisoft AVG Free and all is well! So I
reinstalled AVG and same problem occurred, I tried unregistering the dll as
per your instructions but the problem still occurs. I need an anti virus
program, so any ideas? And, I've used AVG with Office 2003 millions of
times, why only on this new laptop does this happen?

Thanks to all for the help by the way!!!

The virus scan message comes not from Word but from linked anti-virus
software. Checking of Word/Office documents can usually be deselected in
the AV program e.g. in Norton AV by turning off its Office Plug-in.

With some versions of the Norton product it may be necessary to unregister
the calling DLL by running the following command line from Windows > Start

Run

regsvr32 /u "c:\program files\norton antivirus\officeav.dll"
or
regsvr32 /u "c:\program files\norton systemworks\norton
antivirus\officeav.dll"

Other AV apps eg the popular free ediition of Grisoft's AVG antivirus
software, require similar treatment.
In this instance:

regsvr32 /u "C:\Program Files\Grisoft\AVG Free\avgoff2k.dll"


--
<>>< ><<> ><<> <>>< ><<> <>>< <>><<>
Graham Mayor - Word MVP

My web site www.gmayor.com

<>>< ><<> ><<> <>>< ><<> <>>< <>><<>

Yes, it's from Word, it says something like this:

"An AntiVirus Program on your computer has reported a virus in this
document. This could be caused by the virus software being out of
date....."
Even if I create a brand new document, save it (and get prompted about
Normal.dot) as soon as I save the new doc, I can not open it!

Are you sure it's coming from Word? Word doesn't do virus checking.

--

JoAnn Paules
MVP Microsoft [Publisher]



Thanks..I'll try the advice on that link. I still wonder why Word
reports a virus, even if I temporarily disable the virus software,
the warning comes from Word (Office) it self!



See "Word prompts me to save changes to the Normal.dot template"
http://office.microsoft.com/en-us/assistance/HA011514521033.aspx

--
Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA

Email cannot be acknowledged; please post all follow-ups to the
newsgroup so
all may benefit.

This is a strange one.

Just installed Office 2003 on my new laptop. Old laptop was
stolen At first everything was fine but now if I open Word, or a
document in Word
two things happen:

1: Everytime I close Word, no matter what, it asks to replace
Normal.dot

2: Every document I open, or TRY to open, whether Word or any
other Office
app, I get a warning saying a virus program on my computer has
detected a
virus in that document and I am not allowed to open.
Effectively I can no longer access ANY of my Word (or any other
types) of
document.

I seriously need advice on this.

Thanks in advance

Nick - Australia

 

[Graham Mayor]

I use the AVG free version on my desktop and with the dll unregistered it
works for me. You will probably have to reboot after unregistering.

--
<>>< ><<> ><<> <>>< ><<> <>>< <>><<>
Graham Mayor - Word MVP

My web site www.gmayor.com

<>>< ><<> ><<> <>>< ><<> <>>< <>><<>

You were right Graham - I uninstalled Grisoft AVG Free and all is
well! So I reinstalled AVG and same problem occurred, I tried
unregistering the dll as per your instructions but the problem still
occurs. I need an anti virus program, so any ideas? And, I've used
AVG with Office 2003 millions of times, why only on this new laptop
does this happen?
Thanks to all for the help by the way!!!

The virus scan message comes not from Word but from linked anti-virus
software. Checking of Word/Office documents can usually be
deselected in the AV program e.g. in Norton AV by turning off its
Office Plug-in. With some versions of the Norton product it may be
necessary to
unregister the calling DLL by running the following command line
from Windows > Start > Run

regsvr32 /u "c:\program files\norton antivirus\officeav.dll"
or
regsvr32 /u "c:\program files\norton systemworks\norton
antivirus\officeav.dll"

Other AV apps eg the popular free ediition of Grisoft's AVG antivirus
software, require similar treatment.
In this instance:

regsvr32 /u "C:\Program Files\Grisoft\AVG Free\avgoff2k.dll"


--
<>>< ><<> ><<> <>>< ><<> <>>< <>><<>
Graham Mayor - Word MVP

My web site www.gmayor.com

<>>< ><<> ><<> <>>< ><<> <>>< <>><<>

Yes, it's from Word, it says something like this:

"An AntiVirus Program on your computer has reported a virus in this
document. This could be caused by the virus software being out of
date....."
Even if I create a brand new document, save it (and get prompted
about Normal.dot) as soon as I save the new doc, I can not open it!


Are you sure it's coming from Word? Word doesn't do virus checking.

--

JoAnn Paules
MVP Microsoft [Publisher]



Thanks..I'll try the advice on that link. I still wonder why Word
reports a virus, even if I temporarily disable the virus software,
the warning comes from Word (Office) it self!



See "Word prompts me to save changes to the Normal.dot template"
http://office.microsoft.com/en-us/assistance/HA011514521033.aspx

--
Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA

Email cannot be acknowledged; please post all follow-ups to the
newsgroup so
all may benefit.

This is a strange one.

Just installed Office 2003 on my new laptop. Old laptop was
stolen At first everything was fine but now if I open Word,
or a document in Word
two things happen:

1: Everytime I close Word, no matter what, it asks to replace
Normal.dot

2: Every document I open, or TRY to open, whether Word or any
other Office
app, I get a warning saying a virus program on my computer has
detected a
virus in that document and I am not allowed to open.
Effectively I can no longer access ANY of my Word (or any other
types) of
document.

I seriously need advice on this.

Thanks in advance

Nick - Australia

 

[Charles Kenyon]

I've been using the paid version of AVG since December without noticing
problems. Have I been missing something?
--
Charles Kenyon

Word New User FAQ & Web Directory: http://addbalance.com/word

Intermediate User's Guide to Microsoft Word (supplemented version of
Microsoft's Legal Users' Guide) http://addbalance.com/usersguide


--------- --------- --------- --------- --------- ---------
This message is posted to a newsgroup. Please post replies
and questions to the newsgroup so that others can learn
from my ignorance and your wisdom.

The virus scan message comes not from Word but from linked anti-virus
software. Checking of Word/Office documents can usually be deselected in
the AV program e.g. in Norton AV by turning off its Office Plug-in.

With some versions of the Norton product it may be necessary to unregister
the calling DLL by running the following command line from Windows > Start

Run

regsvr32 /u "c:\program files\norton antivirus\officeav.dll"
or
regsvr32 /u "c:\program files\norton systemworks\norton
antivirus\officeav.dll"

Other AV apps eg the popular free ediition of Grisoft's AVG antivirus
software, require similar treatment.
In this instance:

regsvr32 /u "C:\Program Files\Grisoft\AVG Free\avgoff2k.dll"


--
<>>< ><<> ><<> <>>< ><<> <>>< <>><<>
Graham Mayor - Word MVP

My web site www.gmayor.com

<>>< ><<> ><<> <>>< ><<> <>>< <>><<>

Yes, it's from Word, it says something like this:

"An AntiVirus Program on your computer has reported a virus in this
document. This could be caused by the virus software being out of
date....."
Even if I create a brand new document, save it (and get prompted about
Normal.dot) as soon as I save the new doc, I can not open it!

Are you sure it's coming from Word? Word doesn't do virus checking.

--

JoAnn Paules
MVP Microsoft [Publisher]



Thanks..I'll try the advice on that link. I still wonder why Word
reports a virus, even if I temporarily disable the virus software,
the warning comes from Word (Office) it self!



See "Word prompts me to save changes to the Normal.dot template"
http://office.microsoft.com/en-us/assistance/HA011514521033.aspx

--
Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA

Email cannot be acknowledged; please post all follow-ups to the
newsgroup so
all may benefit.

This is a strange one.

Just installed Office 2003 on my new laptop. Old laptop was
stolen At first everything was fine but now if I open Word, or a
document in Word
two things happen:

1: Everytime I close Word, no matter what, it asks to replace
Normal.dot

2: Every document I open, or TRY to open, whether Word or any
other Office
app, I get a warning saying a virus program on my computer has
detected a
virus in that document and I am not allowed to open.
Effectively I can no longer access ANY of my Word (or any other
types) of
document.

I seriously need advice on this.

Thanks in advance

Nick - Australia

 

[Graham Mayor]

Apparently not

--
<>>< ><<> ><<> <>>< ><<> <>>< <>><<>
Graham Mayor - Word MVP

My web site www.gmayor.com

<>>< ><<> ><<> <>>< ><<> <>>< <>><<>

I've been using the paid version of AVG since December without
noticing problems. Have I been missing something?

The virus scan message comes not from Word but from linked anti-virus
software. Checking of Word/Office documents can usually be
deselected in the AV program e.g. in Norton AV by turning off its
Office Plug-in. With some versions of the Norton product it may be
necessary to
unregister the calling DLL by running the following command line
from Windows > Start > Run

regsvr32 /u "c:\program files\norton antivirus\officeav.dll"
or
regsvr32 /u "c:\program files\norton systemworks\norton
antivirus\officeav.dll"

Other AV apps eg the popular free ediition of Grisoft's AVG antivirus
software, require similar treatment.
In this instance:

regsvr32 /u "C:\Program Files\Grisoft\AVG Free\avgoff2k.dll"


--
<>>< ><<> ><<> <>>< ><<> <>>< <>><<>
Graham Mayor - Word MVP

My web site www.gmayor.com

<>>< ><<> ><<> <>>< ><<> <>>< <>><<>

Yes, it's from Word, it says something like this:

"An AntiVirus Program on your computer has reported a virus in this
document. This could be caused by the virus software being out of
date....."
Even if I create a brand new document, save it (and get prompted
about Normal.dot) as soon as I save the new doc, I can not open it!


Are you sure it's coming from Word? Word doesn't do virus checking.

--

JoAnn Paules
MVP Microsoft [Publisher]



Thanks..I'll try the advice on that link. I still wonder why Word
reports a virus, even if I temporarily disable the virus software,
the warning comes from Word (Office) it self!



See "Word prompts me to save changes to the Normal.dot template"
http://office.microsoft.com/en-us/assistance/HA011514521033.aspx

--
Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA

Email cannot be acknowledged; please post all follow-ups to the
newsgroup so
all may benefit.

This is a strange one.

Just installed Office 2003 on my new laptop. Old laptop was
stolen At first everything was fine but now if I open Word,
or a document in Word
two things happen:

1: Everytime I close Word, no matter what, it asks to replace
Normal.dot

2: Every document I open, or TRY to open, whether Word or any
other Office
app, I get a warning saying a virus program on my computer has
detected a
virus in that document and I am not allowed to open.
Effectively I can no longer access ANY of my Word (or any other
types) of
document.

I seriously need advice on this.

Thanks in advance

Nick - Australia

 

[David DeRolph]

I'm surprised no one has suggested changing your security settings in Word
as a possible solution. If you go to Tools, Options, Security, and click
the button for Macro Security, you can change the Security Level settings.
If yours is set to High or Very High, try Medium or Low.

You were right Graham - I uninstalled Grisoft AVG Free and all is well! So
I reinstalled AVG and same problem occurred, I tried unregistering the dll
as per your instructions but the problem still occurs. I need an anti
virus program, so any ideas? And, I've used AVG with Office 2003 millions
of times, why only on this new laptop does this happen?

Thanks to all for the help by the way!!!

The virus scan message comes not from Word but from linked anti-virus
software. Checking of Word/Office documents can usually be deselected in
the AV program e.g. in Norton AV by turning off its Office Plug-in.

With some versions of the Norton product it may be necessary to
unregister the calling DLL by running the following command line from
Windows > Start > Run

regsvr32 /u "c:\program files\norton antivirus\officeav.dll"
or
regsvr32 /u "c:\program files\norton systemworks\norton
antivirus\officeav.dll"

Other AV apps eg the popular free ediition of Grisoft's AVG antivirus
software, require similar treatment.
In this instance:

regsvr32 /u "C:\Program Files\Grisoft\AVG Free\avgoff2k.dll"


--
<>>< ><<> ><<> <>>< ><<> <>>< <>><<>
Graham Mayor - Word MVP

My web site www.gmayor.com

<>>< ><<> ><<> <>>< ><<> <>>< <>><<>

Yes, it's from Word, it says something like this:

"An AntiVirus Program on your computer has reported a virus in this
document. This could be caused by the virus software being out of
date....."
Even if I create a brand new document, save it (and get prompted about
Normal.dot) as soon as I save the new doc, I can not open it!


Are you sure it's coming from Word? Word doesn't do virus checking.

--

JoAnn Paules
MVP Microsoft [Publisher]



Thanks..I'll try the advice on that link. I still wonder why Word
reports a virus, even if I temporarily disable the virus software,
the warning comes from Word (Office) it self!



See "Word prompts me to save changes to the Normal.dot template"
http://office.microsoft.com/en-us/assistance/HA011514521033.aspx

--
Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA

Email cannot be acknowledged; please post all follow-ups to the
newsgroup so
all may benefit.

This is a strange one.

Just installed Office 2003 on my new laptop. Old laptop was
stolen At first everything was fine but now if I open Word, or a
document in Word
two things happen:

1: Everytime I close Word, no matter what, it asks to replace
Normal.dot

2: Every document I open, or TRY to open, whether Word or any
other Office
app, I get a warning saying a virus program on my computer has
detected a
virus in that document and I am not allowed to open.
Effectively I can no longer access ANY of my Word (or any other
types) of
document.

I seriously need advice on this.

Thanks in advance

Nick - Australia