Nobody home at Kaspersky?

  • Thread starter Thread starter Larry Sabo
  • Start date Start date
L

Larry Sabo

I've been trying to renew my Kaspersly subscription for the past two
weeks and am having abysmal luck getting a response from Kaspersky. I
e-mailed sales @ kaspersky.com and got a reply after a few days,
asking me for purchase details. I provided that over a week ago, but
haven't heard back. Followed up with an e-mail a couple of days ago;
still no reply. My subscription expires tonight at midnight, which I
pointed out to them each chance I got.

I've had communication difficulties with them in the past, where they
take many days or weeks to reply. This is one of the reasons I'm
loathe to recommend Kaspersky to my clients. If anything goes wrong,
they could be dead in the water for weeks before Kaspersky responds.

Exasperating!

Larry
 
I've been trying to renew my Kaspersly subscription for the past two
weeks and am having abysmal luck getting a response from Kaspersky. I
e-mailed sales @ kaspersky.com and got a reply after a few days,
asking me for purchase details. I provided that over a week ago, but
haven't heard back. Followed up with an e-mail a couple of days ago;
still no reply. My subscription expires tonight at midnight, which I
pointed out to them each chance I got.

I've had communication difficulties with them in the past, where they
take many days or weeks to reply. This is one of the reasons I'm
loathe to recommend Kaspersky to my clients. If anything goes wrong,
they could be dead in the water for weeks before Kaspersky responds.

Exasperating!

Larry
Click to expand...
Try NOD32 instead

Louise
 
Ceily said:
Use the US distributer instead. Fast and efficient service!
http://www.ice-kav.com/ They will renew a subscription bought via the
kaspersky site if you provide the old key.
Click to expand...
[snip]

Thanks for the suggestion. Kaspersky finally did contact me the day
after the subscription expired, so I have renewed the subscription.
Maybe I'll try ice-kav.com next year, if they will provide the same
renewal discount as Kaspersky Lab.

Cheers,
Larry
 
You are welcome! Stefan there is wonderful! And yes I got the reduced rate.

Ceily

Larry Sabo said:
Ceily said:
Use the US distributer instead. Fast and efficient service!
http://www.ice-kav.com/ They will renew a subscription bought via the
kaspersky site if you provide the old key.
Click to expand...
[snip]

Thanks for the suggestion. Kaspersky finally did contact me the day
after the subscription expired, so I have renewed the subscription.
Maybe I'll try ice-kav.com next year, if they will provide the same
renewal discount as Kaspersky Lab.

Cheers,
Larry
Click to expand...
 
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