No programs will open anymore, internet not working...

[sajero2]

Yesterday I kept getting a pop-up message from McAfee telling me I needed to
restart my computer since they had updated or fixed something. I kept
pressing cancel as I was busy doing things and didn't want to restart.

Later in the day when it popped up again, I finally decided to click on
restart. Well, ever since then, nothing has worked on my computer!

It starts up fine, but when it gets to the desktop, the Start bar (task
bar?) is completely gone. A little error message always pops up from
"Multimedia Card Reader" saying "There is not enough resources." My card
reader is empty, by the way.

Then, when I double click on various programs, nothing opens. I can get My
Computer to open, but not Help and Support.

When I open my internet, no sites can be found, even though all the lights
on my cable modem are on and fine.

I had to wait until this morning when I got to work to look up some
solutions for this since I can no longer get online and cannot access the
help and support on my computer.

Does anyone have any idea what I can do to get my computer back??
Thanks so much in advance.

 

[Shenan Stanley]

Yesterday I kept getting a pop-up message from McAfee telling me I needed
to
restart my computer since they had updated or fixed something. I kept
pressing cancel as I was busy doing things and didn't want to restart.

Later in the day when it popped up again, I finally decided to click on
restart. Well, ever since then, nothing has worked on my computer!

It starts up fine, but when it gets to the desktop, the Start bar (task
bar?) is completely gone. A little error message always pops up from
"Multimedia Card Reader" saying "There is not enough resources." My card
reader is empty, by the way.

Then, when I double click on various programs, nothing opens. I can get My
Computer to open, but not Help and Support.

When I open my internet, no sites can be found, even though all the lights
on my cable modem are on and fine.

I had to wait until this morning when I got to work to look up some
solutions for this since I can no longer get online and cannot access the
help and support on my computer.

Does anyone have any idea what I can do to get my computer back??
Thanks so much in advance.

What does McAfee support tell you?
What did McAfee update/fix according to McAfee?

 

[sajero2]

I have not heard back from them yet. I can't tell what they fixed or updated
since I can't open McAfee at all. Only some things open, such as My Computer,
Control Panel, etc. Any software I have on the computer plus the intermet
will not even open for me to look into anything further.

 

[John Inzer]

Yesterday I kept getting a pop-up message from McAfee telling me I
needed to restart my computer since they had updated or fixed
something. I kept pressing cancel as I was busy doing things and
didn't want to restart.

Later in the day when it popped up again, I finally decided to click
on restart. Well, ever since then, nothing has worked on my computer!

It starts up fine, but when it gets to the desktop, the Start bar
(task bar?) is completely gone. A little error message always pops up
from "Multimedia Card Reader" saying "There is not enough resources."
My card reader is empty, by the way.

Then, when I double click on various programs, nothing opens. I can
get My Computer to open, but not Help and Support.

When I open my internet, no sites can be found, even though all the
lights on my cable modem are on and fine.

I had to wait until this morning when I got to work to look up some
solutions for this since I can no longer get online and cannot access
the help and support on my computer.

Does anyone have any idea what I can do to get my computer back??
Thanks so much in advance.

===============================
Maybe it would be worth a try to do a System Restore?

(306084) HOW TO: Restore the Operating
System to a Previous State in Windows XP
http://support.microsoft.com/?kbid=306084

Or maybe the following info would be worth a look:

(307852) How to start your computer by using
the Last Known Good Configuration feature in
Windows XP
http://support.microsoft.com/kb/307852/en-us

--


John Inzer MS-MVP
Digital Media Experience

Notice
This is not tech support
I am a volunteer

Solutions that work for
me may not work for you

Proceed at your own risk

 

[sajero2]

I did try several times to do a System Restore. But when I'd click on it,
it'd say it couldn't run for whatever reason, and to re-boot and try again. I
rebooted a few times but got that message everytime. I will try the Last
Known Good Configuration thing when I get home tonight since I can't run the
System Restore.

 

[Gerry]

sajero2

Are you 100% certain the messages came from McAfee and that you have not
been taken in by a hoax?

Have a look in the System and Application logs in Event Viewer for
Errors and Warnings and post copies here. Don't post any more than 48
hours ago.

You can access Event Viewer by selecting Start, Control Panel,
Administrative Tools, and Event Viewer. When researching the meaning
of the error, information regarding Event ID, Source and Description
are important.

HOW TO: View and Manage Event Logs in Event Viewer in Windows XP
http://support.microsoft.com/kb/308427/en-us

A tip for posting copies of Error Reports! Run Event Viewer and double
click on the error you want to copy. In the window, which appears is a
button resembling two pages. Click the button and close Event
Viewer.Now start your message (email) and do a paste into the body of
the message. Make sure this is the first paste after exiting from
Event Viewer.


--


Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~

 

[PA Bear [MS MVP]]

Contact McAfee Support.

 

[Alex Clark]

I know you've tried System Restore without any luck, but did you try it from
Safe Mode? Do these symptoms still persist even in Safe Mode?

 

[John Inzer]

I did try several times to do a System Restore. But when I'd click on
it, it'd say it couldn't run for whatever reason, and to re-boot and
try again. I rebooted a few times but got that message everytime. I
will try the Last Known Good Configuration thing when I get home
tonight since I can't run the System Restore.

==========================================
System Restore may be affected by your virus software.
Try doing the System Restore from Safe Mode:

(315222) A Description of the Safe Mode
Boot Options in Windows XP
http://support.microsoft.com/?kbid=315222

--


John Inzer MS-MVP
Digital Media Experience

Notice
This is not tech support
I am a volunteer

Solutions that work for
me may not work for you

Proceed at your own risk

 

[sajero2]

I have not tried Safe Mode. That was going to be my first thing I try when I
get home tonight. Without having the internet or being able to access Help
and Support from Windows, I didn't think to try that yesterday.

I have *tried* contacting McAfee but of course they make it so hard to
connect with someone. Tried to do live chat, but I'm on a Mac at work and
it's only for PCs. Tried to find a phone number, but they don't have one for
US customers for support. The only option is to do a program you download and
someone tries to fix it from there, but obviously I cannot connect to the
internet anymore with this problem so I can't get that program on my home
computer! It is very frustrating. I did post on the forums there but so far
no help from anyone.

I am fairly certain the pop-up was from McAfee. They looked exactly like
countless others I have gotten from them. But I suppose you never know.

Hopefully I can get my computer going in Safe Mode tonight and get some
programs open, especially the internet so I can do some support while
actually on the computer there and not just at work.

Thank you everybody for your help. I really appreciate it. I am lost without
computer use at home!

 

[Randem]

Some options to try http://www.randem.com/virusproblems.html


--
Randem Systems
Your Installation Specialist
The Top Inno Setup Script Generator
http://www.randem.com/innoscript.html
Disk Read Error Press Ctl+Alt+Del to Restart
http://www.randem.com/discus/messages/9402/9406.html?1236319938

 

[Alex Clark]

To be honest, McAfee/Norton/Symantec are all wastes of time IMO. They don't
do anything you can't already do with the free anti virus apps, and they're
rip-offs. Constant popups about expired subscriptions and warning you that
they're going to leave your system unprotected unless you pay them within
24hrs sounds far too similar to some of the spyware/adware crap going around
these days for my liking. I'd be far happier with MBAM on a system, or even
as a last resort AVG.