No Outgoing Email in Outlook 97

[Mary Haley]

We are unable to send email from Outlook 97 but receiving is OK. I know we
can upgrade but I like Office 97, it works for us (until my recent Verizon
DSL start-up), and I would like to keep using it. Incoming email is posted
to the Inbox normally, but the outgoing email is returned with an email from
the Syst Adminstrtr (see text below about "No Transporter??"). Can you help
me? The response Milly sent said I neded to provide authentication but I
cannot find anywhere in Outlook 97 to do what she said to do.
Thanks, JR

..................................................
Your message did not reach some or all of the intended recipients.

Subject: RE: Verizon Online Support Center Test Message
Sent: 3/12/2004 11:04 PM

The following recipient(s) could not be reached:

'(e-mail address removed)' on 3/12/2004 11:04 PM
No transport provider was available for delivery to this
recipient.
.................................................................

Orig Question and reply:
Milly,
Thanks. My servers' names are "incoming.verizon.net" and
"outgoing.verizon.net" but there is no "My server requires me to
authenticate"option in the "properties" for my email accounts (under "Tools"
"Service" in Outlook 97. Nay other ideas? Here is the text of the "System
Admin..r" reply. The email goes out to the server but is not routed out due
to "no transport" (whatever that is - something from Star Trek, I guess).
Thx, JR


"Milly Staples [MVP - Outlook]"

 

[Lanwench [MVP - Exchange]]

With Verizon, you definitely need to authenticate to your SMTP server. Go to
tools, accounts, find your mail account properties. I don't have OL97 handy
but it should be in there - look around. Servers tab, advanced, perhaps?

I found this in KB 197869:
----------------------------------------
Outlook 97
Outlook 97 uses a POP3 service account, and does not have the ability to
designate a separate Inbound and Outbound mail server for receipt and
delivery of messages. In this case, all that is required for authentication
is a valid account name which can be found in the Mailbox Information
section of the Internet Mail Service for a users' specific profile.

NOTE: Adding the Internet mail enhancement patch for Outlook 97 allows
secure password authentication. The filename is Outlimep.exe; file size is
491 KB, and it is available at:
http://office.microsoft.com/Downloads/

-----------------------------------------------
Note that OL97 was buggy at release - that's why MS released a free upgrade
to OL98 for a long time....

We are unable to send email from Outlook 97 but receiving is OK. I
know we can upgrade but I like Office 97, it works for us (until my
recent Verizon DSL start-up), and I would like to keep using it.
Incoming email is posted to the Inbox normally, but the outgoing
email is returned with an email from the Syst Adminstrtr (see text
below about "No Transporter??"). Can you help me? The response
Milly sent said I neded to provide authentication but I cannot find
anywhere in Outlook 97 to do what she said to do. Thanks, JR

.................................................
Your message did not reach some or all of the intended recipients.

Subject: RE: Verizon Online Support Center Test Message
Sent: 3/12/2004 11:04 PM

The following recipient(s) could not be reached:

'(e-mail address removed)' on 3/12/2004 11:04 PM
No transport provider was available for delivery to this
recipient.
................................................................

Orig Question and reply:
Milly,
Thanks. My servers' names are "incoming.verizon.net" and
"outgoing.verizon.net" but there is no "My server requires me to
authenticate"option in the "properties" for my email accounts (under
"Tools" "Service" in Outlook 97. Nay other ideas? Here is the text
of the "System Admin..r" reply. The email goes out to the server but
is not routed out due to "no transport" (whatever that is - something
from Star Trek, I guess). Thx, JR


"Milly Staples [MVP - Outlook]"

Ask Verizon for their server names and then use the My server
requires me to authenticate option on the properties of your mail
account.

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact.


After searching google.groups.com and finding no answer:

The reply to the querry I sent last night regarding being able to
receive but not send email in MS Outlook 97 said that I should
"authenticate to the SMPT server with Verizon DSL credentials. How
does one do that and where does one find these credentials?
Thanks. JR