NO "Normal.dot" file...help please

[ttd]

Win Xp
Office 2000



My son's PC....Initial problem.. unable to open MS-Word.

Trying several "tips" etc. in this N/G, but unable to find NORMAL.DOT
anywhere.!!!...so we can rename it etc.
Did the "Start/Run/Winword /a " and ok, but unable to start word any
other way still.

I am trying to communicate via telephone with him, so not easy to
assess properly at present.
He did the uninstall/re-install of Office to no avail.

Originally he opened a saved floppy file (MS-Excel), so that may be
the beginning of the problem...according to posts here.!!?

Running out of our limited ideas...help appreciated please.

Terry

 

[Andre Da Costa]

See link:
http://word.mvps.org/FAQs/AppErrors/ProbsOpeningWord.htm

Andre Da Costa
Jamaica W.I.

 

[Graham Mayor]

Normal.dot is a hidden file. You need to set Windows Explorer to display
hidden files before you can locate it.

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Graham Mayor - Word MVP

Web site www.gmayor.com
Word MVP web site www.mvps.org/word
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