No driver found for Microsoft Bluetooth dongle

[Gersen]

howdy all,

Was just setting up an MS bluetooth kbd & mouse for a client.

Windows XP SP2, as shipped on his new Dell laptop, does NOT supply a driver
for the Microsoft Bluetooth dongle when it is plugged in.

I've tried Windows Update, the XP CD supplied with the system, and the CD
with the mouse and keyboard drivers, and none of those drivers are for the
Bluetooth.

I end up with a question mark on the device "Wireless Radio for Bluetooth
2.0"

My searching has revealed a LOT of identical complaints, and no definitive
resolutions.

Need to resolve this quickly, and I thank you in advance for any relevant
input.


Jim Peterson
Computing Solutions

 

[S.Sengupta]

As the computer is a new one you should contact Dell.
In the mean while:-
http://www.microsoft.com/hardware/mouseandkeyboard/Download.mspx

regards,
S.Sengupta[MS-MVP]