No D, E drive recognition

[frosty]

I still have no D, E drive recognition even though I tried resolution in
Article ID 314060.

I basically want to re-format and re-install from system up, but fear
computer's inability to read CDs on these drives.

Can anyone help? Assume I'm pretty much a novice. Thanks!

 

[frosty]

Test report, cylinder and head size, ???? OK, Doug, your response made me
chuckle anyway. I have already tried to restore my system to a date when it
was working, but even then email had become intolerably slow, and the system
wouldn't "take" the restore.

I think this thing is too much for me to handle; wanting to become an expert
and reading lots still doesn't seem to make me one. Will talk to a friend in
I.T. to see if he can physically look at the issue, and if that doesn't work
I'll have to take my computer in to a pro.

Thanks anyway for the speedy and clever advice.

 

[frosty]

OH yes, one more thing re:

I basically want to re-format and re-install from system up, but fear
computer's inability to read CDs on these drives.

Huh? CDs use the CD drive.

CD's can't use the CD drive if it can't be accessed and if the computer
refuses to read it. So, for instance, after trying "fix" in Article ID
314060, the first advice if I still couldn't see D & E drives was to
re-install my CD recording program. Except -- I can't re-install anything
from a CD because the drive I place it on is not recognized. Catch-22. Oh
well.