no audio windows messenger

[chrispin]

Hi. Bought 2 new headsets, my friend and I are trying to
talk via headset (different locations). He can't hear me,
I can hear him, my headset is fine because it works via
Yahoo messenger. I've tested mic, speakers on the windows
messenger audio tuner--does anyone have any ideas,
upgraded creative labs sound card--the mic works. seems
to be a software setting or something. recently
reinstalled WinXP, upgraded messenger to 4.7, it worked
before, i don't have a clue why my friend can't hear me--
tried 2 different people they both can't hear me, I can
hear them, the problem is on my end but can't figure it
out, help. Thanks.

 

[Brendan]

It's quite possibly a CODEC that your new installation is
using by default - unless your friends have also upgraded
to 4.7.

Off-hand I can't recall the exact procedure to set your
default CODECs, but I would guess the best way would be
to simply re-install the old messenger until Microsoft
stops trying to instate new features <<<by default>>>
with every new upgrade. WIth on-line downloads the rule
is simple...

Ignore the hype, and if it ain't broke, don't fix it!

Good luck!

Brendan.

 

[Chrispin]

Thanks Brendan, advice heeded, I'm noticing this problem
recurring more frequently on other posts--recent too. I
think it was functioning fine prior to 4.7 so I need to
check if i can reinstall an earlier version. thanks.

 

[Jonathan Kay [MVP]]

Greetings Chrispin,

Firstly, make sure both you and your contact have gone through the Audio (and Video) Tuning
Wizard in Messenger. To do so, open the main Messenger window, click the Tools menu, then
Audio Tuning Wizard, then go through the wizard to select and test your audio/video devices.

Then, both you and your contact should verify that the Windows XP Internet Connection
Firewall isn't on -- click Start, then click the Control Panel. If you're in category view
click Network and Internet connections then click Network Connections. Right click your
network/internet connection, then click Properties. Click the Advanced Tab, and verify that
the Internet Connection Firewall is unchecked. As well, if your contact is using some type
of third-party firewall (ZoneAlarm, Norton Internet Security, etc.) have them make sure that
Messenger is set to "Permit All", "Allow All" or "Medium" (ZoneAlarm).

If that's not the case, and if you or your contact are using a router (with UPnP support),
you may need to remove the current port forwardings. To do so, click Start, All Programs,
Accessories, Communications, Network Connections. Right-click the "Internet Gateway" (should
be under the Internet Gateway heading) and choose Properties. Choose the Settings button,
click each 'msmsgs' or 'msnmsgr' entry and then choose 'Delete' to each one. Then close
Messenger (right-click the Messenger icon, choose Exit), then restart Messenger.

Also, you and your contact might try turning off the QoS Packet Scheduler. To do so,
click Start, then click the Control Panel. If you're in category view click Network and
Internet connections then click Network Connections. Right click your network/internet
connection, then click Properties. Uncheck the QoS Packet Scheduler, then reboot and try
again.
____________________________________________
Jonathan Kay
Windows MVP, Messenger
Associate Expert
http://www.microsoft.com/windowsxp/expertzone/
Messenger Resources - http://messenger.jonathankay.com