"No audio device is installed"

C

charyo

I have 2 operating systems installed on my desktop: WIndows Vista Home
Premium and Windows xp professional. WHen I use the vista system, my sound
works perfectly. In windows XP, it says "no audio device is found" and none
of the applications in windows xp seem to work. I am baffled as to how to fix
this problem.
I would like audio using either of the 2 operating systems.
I have a Gateway GT5408 desktop system. I have Sigmatel High Definition
Audiotecs installed on my vista, which apparently, make my sound work in
vista.
Thanks
 
C

charyo

Unfortunately, all sound drivers listed in the gateway site are for vist,
and none for xp.
 
B

Brian A.

P

Paul

charyo said:
Unfortunately, all sound drivers listed in the gateway site are for vist,
and none for xp.
Click to expand...

Can you go to Device Manager in Vista, find the working sound device
entry and then do Properties ? In the details, this is what my sound card
looks like. This is the "Device Instance Id" in Property Details.

PCI\VEN_13F6&DEV_0111&SUBSYS_011113F6&REV_10\4 ...

Based on someone listing the hardware in their Gateway GT5408, they
claim the sound chip is

Sigmatel STAC 9227 on 945G chipset

If I look further on the Internet, STAC 9227 has VEN_8384&DEV_7618.
The Gateway company SUBSYS ID could be 107B (I don't know of an
official list, so that is a guess), so the SUBSYS part would be
something like SUBSYS_107Bxxxx. The xxxx part is specific to the
motherboard or common computer product.

So my guess would be, yours would contain this, in part.

VEN_8384&DEV_7618&SUBSYS_107B

Now, if I go to Intel, they have a Sigmatel driver. It is also
possible that Gateway has a WinXP Sigmatel driver for the
9227, for one of their older computers, and that might also be an
option.

So, the next part of the operation, is for you to post the contents
of the entry in Device Manager, that VEN/DEV/SUBSYS thing.

This is a picture of what the Properties dialog would look like
(down in Device Manager). This string doesn't look anything like
yours should, and this is just to show what a "Device Instance Id"
looks like.

http://www.instoreshop.com/gfx/support/guides/troubleshooting/identify_10.jpg

To find a driver elsewhere, you need to find a driver that has
an entry with that same Device Instance Id. There are a few Sigmatel
drivers around, so once that info is available, you can start
searching for it.

Paul
 
P

Paul

Paul said:
Can you go to Device Manager in Vista, find the working sound device
entry and then do Properties ? In the details, this is what my sound card
looks like. This is the "Device Instance Id" in Property Details.

PCI\VEN_13F6&DEV_0111&SUBSYS_011113F6&REV_10\4 ...

Based on someone listing the hardware in their Gateway GT5408, they
claim the sound chip is

Sigmatel STAC 9227 on 945G chipset

If I look further on the Internet, STAC 9227 has VEN_8384&DEV_7618.
The Gateway company SUBSYS ID could be 107B (I don't know of an
official list, so that is a guess), so the SUBSYS part would be
something like SUBSYS_107Bxxxx. The xxxx part is specific to the
motherboard or common computer product.

So my guess would be, yours would contain this, in part.

VEN_8384&DEV_7618&SUBSYS_107B

Now, if I go to Intel, they have a Sigmatel driver. It is also
possible that Gateway has a WinXP Sigmatel driver for the
9227, for one of their older computers, and that might also be an
option.

So, the next part of the operation, is for you to post the contents
of the entry in Device Manager, that VEN/DEV/SUBSYS thing.

This is a picture of what the Properties dialog would look like
(down in Device Manager). This string doesn't look anything like
yours should, and this is just to show what a "Device Instance Id"
looks like.

http://www.instoreshop.com/gfx/support/guides/troubleshooting/identify_10.jpg


To find a driver elsewhere, you need to find a driver that has
an entry with that same Device Instance Id. There are a few Sigmatel
drivers around, so once that info is available, you can start
searching for it.

Paul
Click to expand...

Since Bob coughed up a driver, I'll throw in one, too.

"D00478-001-003.exe (14,980,608 bytes)
Sigmatel HD Audio Driver Version 5.10.4647.4
Note: This is the Windows XP audio driver for the Gateway FX500 Series computers."

http://support.gateway.com/support/...udio+Driver+Version+5.10.4647.4&uid=179751896

Using 7-zip, I unzipped the EXE file. In WDM/STHDA.INF file, are some
truncated Device IDs. There is also an STHDA.sys file in the WDM folder,
which suggests a WinXP installer. Other sources of Sigmatel drivers,
include a SUBSYS field in this line, which then tells you it is meant
for an exact board. By not having a SUBSYS, it means all Gateway
motherboards with STAC 9227, have the exact same audio connector setup.

%ST.DeviceDesc%=STHDA,HDAUDIO\FUNC_01&VEN_8384&DEV_7618

No guarantees on the driver of course.

Good luck,
Paul
 
C

charyo

Thanks for all your suggestions.
Under Device Manager, and under properties for Sigmatel HD Audio codec,
there is no device id listed but the following is listed under Hardware ID:
HDAUDIO\FUNC_01&VEN_8384&DEV_7618&SUBSYS_107B604E&REV_1002
HDAUDIO\FUNC_01&VEN_8384&DEV_7618&SUBSYS_107B604E

Under compatible IDs, teh following are listed:
HDAUDIO\FUNC_01&CTLR_VEN_8086&CTLR_DEV_27D8&VEN_8384&DEV_7618&REV_1002
HDAUDIO\FUNC_01&CTLR_VEN_8086&VEN_8384&DEV_7618&REV_1002
HDAUDIO\FUNC_01&VEN_8384&DEV_7618&REV_1002
HDAUDIO\FUNC_01&CTLR_VEN_8086&CTLR_DEV_27D8&VEN_8384&DEV_7618
HDAUDIO\FUNC_01&CTLR_VEN_8086&VEN_8384&DEV_7618
HDAUDIO\FUNC_01&VEN_8384&DEV_7618
HDAUDIO\FUNC_01&CTLR_VEN_8086&CTLR_DEV_27D8&VEN_8384
HDAUDIO\FUNC_01&CTLR_VEN_8086&VEN_8384
HDAUDIO\FUNC_01&VEN_8384
HDAUDIO\FUNC_01&CTLR_VEN_8086&CTLR_DEV_27D8
HDAUDIO\FUNC_01&CTLR_VEN_8086
HDAUDIO\FUNC_01&GF&VEN_8384&DEV_7618&SUBSYS_107B604E&REV_1002
HDAUDIO\FUNC_01

In XP: I have downloaded some xp drivers for sigmatel hi def audio tecs but
when I try to install them, the installation just freezes. In other words, it
does not let me install drivers.

Thanks for all your suggestions.
Regards
 
P

Paul

charyo said:
Thanks for all your suggestions.
Under Device Manager, and under properties for Sigmatel HD Audio codec,
there is no device id listed but the following is listed under Hardware ID:
HDAUDIO\FUNC_01&VEN_8384&DEV_7618&SUBSYS_107B604E&REV_1002
HDAUDIO\FUNC_01&VEN_8384&DEV_7618&SUBSYS_107B604E

Under compatible IDs, teh following are listed:
HDAUDIO\FUNC_01&CTLR_VEN_8086&CTLR_DEV_27D8&VEN_8384&DEV_7618&REV_1002
HDAUDIO\FUNC_01&CTLR_VEN_8086&VEN_8384&DEV_7618&REV_1002
HDAUDIO\FUNC_01&VEN_8384&DEV_7618&REV_1002
HDAUDIO\FUNC_01&CTLR_VEN_8086&CTLR_DEV_27D8&VEN_8384&DEV_7618
HDAUDIO\FUNC_01&CTLR_VEN_8086&VEN_8384&DEV_7618
HDAUDIO\FUNC_01&VEN_8384&DEV_7618
HDAUDIO\FUNC_01&CTLR_VEN_8086&CTLR_DEV_27D8&VEN_8384
HDAUDIO\FUNC_01&CTLR_VEN_8086&VEN_8384
HDAUDIO\FUNC_01&VEN_8384
HDAUDIO\FUNC_01&CTLR_VEN_8086&CTLR_DEV_27D8
HDAUDIO\FUNC_01&CTLR_VEN_8086
HDAUDIO\FUNC_01&GF&VEN_8384&DEV_7618&SUBSYS_107B604E&REV_1002
HDAUDIO\FUNC_01

In XP: I have downloaded some xp drivers for sigmatel hi def audio tecs but
when I try to install them, the installation just freezes. In other words, it
does not let me install drivers.

Thanks for all your suggestions.
Regards
Click to expand...

This is the installer for Sigmatel, from the Intel site. Sigmatel was
bought by IDT, which is why the name of the file includes IDT in it.
I open and unpack this with 7-ZIP, for a quick look. There is a WDM
folder, with the actual driver files in it.

http://downloadmirror.intel.com/13706/eng/AUD_allOS_5790.3x_5713.7v_PV_IDTGUI_v83.exe

(Description of the package, here)
http://downloadcenter.intel.com/Det...E&ProductID=2063&DwnldID=13706&agr=N&lang=eng

If I look in the WDM/STHDA.inf file there, I can find a line that matches yours.

%ST.DeviceDesc%=STHDA,HDAUDIO\FUNC_01&VEN_8384&DEV_7618&SUBSYS_107B604E ;I92XXG6.INI

The SUBSYS consists of two parts. 107E could be for Gateway. And 604E
would define a particular motherboard. So the Intel download seems
to include an entry matching the one you gave.

Regarding freezing, I don't know what to suggest there. How many
audio drivers have you tried to install already ? Is there anything
in Add/Remove for audio that doesn't belong there. Is the HDaudio
device enabled in the BIOS setup screen ?

HDAudio consists of two parts. There is the driver file for the sound
chip (which seems to do things like label ports, bind widgets to controls
and stuff like that). Microsoft also has their part called UAA (Universal
Audio Architecture). Sometimes, when a person installs HDAudio, the
problem is with an interaction between UAA already on the computer, and
what the driver installer is trying to do. A copy of UAA is kept in the
HDAQFE folder of the installer. The Intel installer has KB888111.

None of that though, involves freezing. Freezing almost sounds like
something is already installed for the audio, and the installer is
fighting with it. Or, it could even be your antivirus software. Hard
to guess from here. (I'm not that good at this stuff).

If you need further inspiration, open C:\WINDOWS\setupapi.log with
a text editor, then scroll to the end. There is all sorts of
stuff in that log.

Good luck,
Paul
 
C

charyo

This is the installer for Sigmatel, from the Intel site. Sigmatel was
bought by IDT, which is why the name of the file includes IDT in it.
I open and unpack this with 7-ZIP, for a quick look. There is a WDM
folder, with the actual driver files in it.

http://downloadmirror.intel.com/13706/eng/AUD_allOS_5790.3x_5713.7v_PV_IDTGUI_v83.exe

(Description of the package, here)
http://downloadcenter.intel.com/Det...E&ProductID=2063&DwnldID=13706&agr=N&lang=eng

If I look in the WDM/STHDA.inf file there, I can find a line that matches yours.

%ST.DeviceDesc%=STHDA,HDAUDIO\FUNC_01&VEN_8384&DEV_7618&SUBSYS_107B604E ;I92XXG6.INI

The SUBSYS consists of two parts. 107E could be for Gateway. And 604E
would define a particular motherboard. So the Intel download seems
to include an entry matching the one you gave.

Regarding freezing, I don't know what to suggest there. How many
audio drivers have you tried to install already ? Is there anything
in Add/Remove for audio that doesn't belong there. Is the HDaudio
device enabled in the BIOS setup screen ?

HDAudio consists of two parts. There is the driver file for the sound
chip (which seems to do things like label ports, bind widgets to controls
and stuff like that). Microsoft also has their part called UAA (Universal
Audio Architecture). Sometimes, when a person installs HDAudio, the
problem is with an interaction between UAA already on the computer, and
what the driver installer is trying to do. A copy of UAA is kept in the
HDAQFE folder of the installer. The Intel installer has KB888111.

None of that though, involves freezing. Freezing almost sounds like
something is already installed for the audio, and the installer is
fighting with it. Or, it could even be your antivirus software. Hard
to guess from here. (I'm not that good at this stuff).

If you need further inspiration, open C:\WINDOWS\setupapi.log with
a text editor, then scroll to the end. There is all sorts of
stuff in that log.

Good luck,
Paul
Click to expand...
I tried installing the driver from the intel link that you provided. I
installed it but it says that the driver that you are trying to install is
not the correct one for your system.
It did not freeze this time.
In the Add/remove program i have the following drivers:
IDT Audio driver
Intel Graphics Media Accelerator (don't know if this is related to sound or
not)
Realtek High Definition Audio driver.

Should I remove IDT & Realtek and try that link again?
Thanks
 
P

Paul

charyo said:
I tried installing the driver from the intel link that you provided. I
installed it but it says that the driver that you are trying to install is
not the correct one for your system.
It did not freeze this time.
In the Add/remove program i have the following drivers:
IDT Audio driver
Intel Graphics Media Accelerator (don't know if this is related to sound or
not)
Realtek High Definition Audio driver.

Should I remove IDT & Realtek and try that link again?
Thanks
Click to expand...

Well, you have to be a little careful. If you have a video interface
with an HDMI connector on it, it is possible for that to carry digital audio.
Sometimes a RealTek HDaudio driver is used to support that function.
That would be a valid reason for finding a RealTek Hdaudio driver.

There doesn't appear to be anything here that needs RealTek, unless
you've added some hardware to the computer you haven't told us about.

http://support.gateway.com/s/PC/R/1014168/1014168sp2.shtml

If, on the other hand, you only have the Sigmatel audio as the
only audio in the system, then the RealTek should not be there.

All I can tell you, is the contents of the WDM folder of the
Intel installer, that INF file, says it is for your computer,
because it matches the enumeration. It could be that
the Installshield installer, at the top level of the install
package, is checking for an Intel specific product. But the
files in the WDM, cover more than Intel products.

If the Intel one won't do it, there are others to play with.
These are STAC 92xx driver from Dell. And slightly older.
The problem with these, is the contents of the HDAQFE folder aren't
as complete as the Intel ones.

http://ftp.us.dell.com/audio/R114282.EXE
http://ftp.us.dell.com/audio/R134779.EXE

You can see here, that some people work very hard to
solve this problem.

http://www.laptopvideo2go.com/forum/index.php?act=Print&client=printer&f=55&t=19683

Paul
 
C

charyo

I have installed all of the Sigmatel and real tec audio drivers but I get the
error "The system does not support the driver" or the installation process
just freezes (even if there is none installed). It may have to do with some
setting in xp, since the sound device works in vista. Some audio drivers do
successfully install in xp but the "No audio device found" still show up. I
am not sure if updating or changing of drivers is the solution. How do I make
the system detect that the audio device is present?

It is extremely frustrating and I know everyone here is trying to help. For
that, I am truly grateful.
I cannot change the bios settings since the sound does work in vista, and
xp and vista apparently share the same bios.
Thanks
chary
 
P

Paul

charyo said:
I have installed all of the Sigmatel and real tec audio drivers but I get the
error "The system does not support the driver" or the installation process
just freezes (even if there is none installed). It may have to do with some
setting in xp, since the sound device works in vista. Some audio drivers do
successfully install in xp but the "No audio device found" still show up. I
am not sure if updating or changing of drivers is the solution. How do I make
the system detect that the audio device is present?

It is extremely frustrating and I know everyone here is trying to help. For
that, I am truly grateful.
I cannot change the bios settings since the sound does work in vista, and
xp and vista apparently share the same bios.
Thanks
chary
Click to expand...

OK, so you still have the issue of having the RealTek driver present,
when as near as we can tell, a Sigmatel STAC 9227 is the audio device ?

If you cannot account for the RealTek driver, as say, part of HDMI
audio for a video card, then you should uninstall it and go back
to work on your STAC driver.

One other thing you can try. This is a procedure provided by
Asus Tech Support, and has to do with a problem with the
UAA version on the computer before you install an HDaudio driver.
The word "freezing" has never appeared in any discussion about
this, so this may not help you at all. But I'll copy and paste
the text here for you anyway. (Maybe your freezing will stop,
once the RealTek is removed in Add/Remove ?)

*******
1)Go in safe mode

2)Disable the HD audio device under Sound Video Games
controllers, do not uninstall it here!

3)Disable under the system devices "Microsoft UAA bus driver for high
definition audio", do not uninstall it here!

4)Now uninstall the "Microsoft UAA bus driver for high definition audio"
(via this device manager in safe mode), the HD audio device will then
also be uninstalled automatically

5)Install the latest driver for your motherboard.

In case you can not uninstall the UAA driver, go to microsoft.com and
find KB888111. It has some regedit instructions to remove KB888111.
*******

What that might be doing, is removing the version of UAA currently
on the system, and installing the version of UAA stored in the HDAQFE
folder.

If you look in System Devices, you might see this entry, which is
the Microsoft UAA portion of the HDaudio.

"Microsoft UAA Bus Driver for High Definition Audio"

Paul
 

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