No Audio Device after Computer Resumes from Sleep State

[Guest]

When my computer resumes from its sleep state (STR), the Sound Device is
gone. I have to reboot the computer to get it back. I have a Gigabyte
965P-DS3 (rev 2) mother board with a Realtek ALC888 HD codec chip. I used
the latest Realtek HD software which is version 1.56. This is a newly built
computer with a clean install of Vista Home Premium.

I reverted back to the drivers Vista originally installed with are dated
6/21/2006. They help some. I don't usually lose the Sound Device when the
computer wakes. However, this morning after being off all night (Vista's
sleep mode off), the Sound Device was gone when the computer started. I
haven't been able to duplicated this when I tried briefly sleeping and
resuming the computer several times.

As a further test, I installed XP Professional on a separted HD. My
computer appears to have no problems with the sound device when I sleep and
resume it under XP. I have done much testing with XP though.

George

 

[Guest]

I forgot to ask my questions.

Has anybody else had this problem?

Deos anyone have any suggestions or comments?

George

 

[Sascha Benjamin Jazbec]

sounds like broken ACPI problem from the Bios.

The descriped scenario does happen on certain Linux versions if the ACPI
does not completely support S3 and higher state or if the graphics-driver is
running in Kernel-mode ( especially nvidia ).

Tech Background :

If OS suspends / hibernates it tries to unload network and sounddrivers, if
awakening again it will load these drivers back.

Some graphics-driver also do prevent correct re-loading of drivers.

Vista does handle all these power-savings very different than XP, so thats
not an indicator.

Look if you can find Bios-Upgrade for your PC or a newer
graphics/sound -driver.

SJ / germany

 

[George]

I'm already have the latest BIOS (F10) and the Realtek 1.56 driver is
the latest. That aside, I did some more research on BIOS versions.
Some people have had problems with the F10 Bios and reverted back to
old versions. Others think F10 is great. No one reported any problem
like mine yet. I submited it to Gigabyte, so maybe they will fix it
with a new BIOS version>

George

 

[Paul Spencer]

I have been having the same problem and ran across a fix in a forum last
night:

My system:
Vista Ultimate
Gigabyte GA-965P-DS3 with Realtek ALC888 8 Channel Audio Codec (HD)

I have been installing the latest Realtek drivers and bios updates as they
come out with no success.

SOLUTION:
In Device Manager uninstall the audio driver.
Put the computer in sleep mode.
Wake up the computer from sleep and it will detect the uninstalled audio
hardware and automatically install the driver.
I have restarted my computer several times and toggled in and out of sleep a
bunch of times and this fix is still working!
I have read that Vista has a problem with unsigned drivers when resuming
from sleep and this method seems to allow Vista to permanently accept the
audio driver.

Paul

 

[Paul Spencer]

Just now it failed again. I did cycle in and out of sleep and also let it go
to sleep on it's own off and on for a day and it appeared to be fixed but
it's not. I guess I'll just have to go back to waiting on MS to patch it.
Sorry!

Paul

 

[Paul Spencer]

I tested it many times successfully but now it doesn't work again. I was
premature in my celebration.

 

[emccann594]

Had the same problem with Vista...(no audio device installed)
Try this it works.........first go to microsoft and install the
upgrade
(KB929685).....then go to the control panel>system>device
manager.....highlight the sound controller.......uninstall the High
Defination Sound Device and uninstall the driver (check
box)........restart
the computer and the system will reinstall both and the upgrade
prevents it
from happening again.

 

[George]

KB929685 was installed auto-magically by Microsoft Update.
Realtek released another driver yesterday on their site. (Gigabyte
doesn't have it yet)
So taking this post, the KB929685 was already installed on my PC
Downloaded Realtek HD Audio driver Vista_R164 from here:http://www.realtek.com.tw/downloads/downloadsView.aspx?Langid=1&PNid=...
Ran the Realtek setup utility.
Rebooted the machine.
Went to device manager and uninstalled the HD Audio Device AND selected
the remove drivers option box.
Restarted machine.
Machine found hardware and installed drivers.
Now the Driver shows up as:
Driver Signed as:
Provider - Realtek
Driver Date - 3/26/07
Driver Version - 6.0.1.5391

Testing:
Put machine to sleep 3 times. Wakes up with Audio still there.
Allowed machine to put itself to sleep 3 times. Wakes up and Audio is
still there.

Seems like emccann594's post/solution does resolve the issue. Realteks'
updated driver may help as well.
Took me a while to find this post, but glad I did and thanks all for
your contributions.
This was the last bug I needed to work out with my new Vista box.

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Are you sure it's fixed? Three successful resumes is not enough to
prove its fixed. I determined I had KB929685 and did the uninstall
reinstall thing with the latest Realtek drivers. I went over a day
with over six sleeps and resumes before I had a failure. It's very
random and seems to go in streaks of successfule reumes and failure.

George

 

[George]

BTW, I'm using Outlook 07 and Realtek 1.64 without any problems. I
don't have Nero though.

George

 

[George]

Well it is all back in. Nero put up a big fight. Kept wanting to
install its indexing app which from other posts is not known for
playing well with others.
After I got it all in with no errors in the log from start, sleep and
boot sequences I tried to install Office 2007 and... no good.
It actually invoked it own install-begin restore point.
Made a second attempt after disabling AV, Spysweeper, etc.
The only things I did leave running was the HP printer services, Google
Desktop, Nero and the Realtek drivers/control panel.
It went in that time.
Cleared all logs again and did a sleep, wake, shutdown, restart and
finally have clear logs other than the iTunes complaint... which is
what it is.

I am going to turn back on Sleep mode and leave outlook running
tonight, and keep adding running open apps to the mix over the next
couple of days and see if it breaks, and if it does, if there is some
application or interaction that is the catalyst for the audio
driver/sleep mode issue.

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I just noticed another hardware device that my system sometimes looses
when it resumes from sleep. I have a Gigabyte 965P-DS3 (rev 2) mother
board that uses the Intel P965 chipset. Since that chipset doesn't
support IDE drives, Gigabyte added an IDE controller chip. Anyway,
the IDE controller and the HD and DVD connected to it can fail when my
system resumes from sleep. I hadn't noticed it before because I don't
access The IDE drives very often. My SATA HD has most my stuff on it.

George

 

[George]

So I am day three with the sleep issue apparently behind me.
I had what seemed to be three or four combative services so I stripped
them all out and started over and experimented with sequences until I
could get a good boot with nothing in the Event Viewer Application log
other than the event 0s (which are not of consequence)
(snipped)

I spent a lot of time resolving each error in the application log and
hardware log. Researching each issue and eliminating it before
installing the next app or driver.
I have come to the conclusion Vista is a house the apps and drivers are
like children. Any one of the kids on its own plays pretty well and does
just fine. Put siblings in a group and you never know what you are going
to get.
I will check back in, in a week and post how things are going.

You got me to look at my event logs and I found something really
bizarre. It's another missing divece upon resume error. This time
it's for the parallel port. The funny thing is that I've disabled the
parallel port in the BIOS. When I boot my computer, the parallel port
is correctly not showing up in the Device Manager. Weird!

wchp, I take it you uninstalled your programs and drivers. Then you
installed them one at a time closely monitoring the logs. What
motherboard and chipset do you have. Did you uninstand the drvers for
your MB also?

I might give your technique a go when I feel like diving into it. For
now, once my computer is up and running, it is stable and works fine.
The resume from sleep problem is a low-priority issue.

George

 

[George]

George,
I am running a Gigabyte GA-965P-DS3 MB.

I have the same board. My is revision 2.0. What's your revision? I
believe there are also 1.0 and 3.3 revisions.

As this is based on a Intel 965P chipset I let Vista plug in its own
drivers.

That's what I did.

The only driver I used on install beside that was the Gigabyte Sata
Raid1 driver.

I don't use Raid, so I didn't do this. My single Sata drive is on an
Intel Sata port. Vista is on this drive.

My initial problem was that when the machine went to sleep I couldn't
get it to wake up without a power cycle.

I seem to recall this having once or twice. Then the problem went
away by itself.

USB errors kept coming up in the logs. Installation of the Intel ICH8
drivers for the USB bus resolved this issue.

I installed these also just to have the latest drivers. I didn't look
at the log back then so I can't report any USB errors.

Once I had that in, things were working OK except on resume from sleep
I loose sound. I installed the updated driver and it broke outlook. I
would repair outlook and Google Desktop would stop indexing.
Repair/reinstall that and sound would stop working again.

(snipped the rest)

I don't use Google Desktop. The different Realtek driver version
didn't seem to make and difference in loosing the sound upon resume.
BTW when testing with XP, I had no resume problems.

Other drivers I installed are the latest Marvell network and Nvidia
graphics (7600 GT) drivers. I've installed drivers in various orders
as I find updates.

I have questions about your hard drive configurations.

Do you use the Intel Sata ports? If so, have you switched them to use
AHCI in the BIOS? I tried using AHCI. I switched both (at the same
time) the Intel and Gigabyte ports to use AHCI. Afterwards, my
computer would lock up when I tried resuming it from sleep. I backed
out the changes and things return to normal. I need to try only
configuring the Intel Sata port fot AHCI.

I take it you use the Gigabyte Sata ports for a Raid. How does it
work for you? I've heard (http://www.anandtech.com/mb/showdoc.aspx?
i=2914) that there has been issues with the JMicron JMB363 chip used
for this. (Note: I've read that the Gigabyte Sata2 chip is a relabel
JMicron JMB363 chip) I've only have an IDE HD and DVD connect to this
and they work fine.

George

 

[Guest]

Unfortunately you have to call and reference KB Article Number(s): 934237 to
have them send you an email with a link to the zip file. In the email they
will include the password to unzip the hotpatch.

This resolved the issue completely on my machines.

 

[George]

Thanks for the head up!

I called microsoft and got the hotfix. I've only tested it twice with
no problems. I'll know in a few days and many sleep/resume cycles if
it solves the problem.

George

 

[George]

Thanks for the head up!

I called microsoft and got the hotfix. I've only tested it twice with
no problems. I'll know in a few days and many sleep/resume cycles if
it solves the problem.

George




- Show quoted text -

I've had the hot fix for a few days now and the problem hasn't
reoccurred. I declare it fixed! Yea!

George

 

[Guest]

Maybe someone could email that fix to me somehow? I can't get the support
email to work at all. Why do they not post the file??

Me I am having my audio and drives go away all the time.