NMI Parity Memory Parity Error - Blue Screen Lenovo Vista Home Pre

[Guest]

I bought a Lenovo R60e in April and about 4 months ago without any apparent
reason, the screen would freeze. I don't know if it's a hardware issue or
caused by a Vista update at some point. This happens randomly. Sometimes
once a week and sometimes everyday. This is the event log data:


Log Name: System
Source: EventLog
Date: 11/4/2007 4:51:51 PM
Event ID: 6008
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: Thales-PC
Description:
The previous system shutdown at 4:44:30 PM on 11/4/2007 was unexpected.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="EventLog" />
<EventID Qualifiers="32768">6008</EventID>
<Level>2</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2007-11-05T00:51:51.000Z" />
<EventRecordID>57271</EventRecordID>
<Channel>System</Channel>
<Computer>Thales-PC</Computer>
<Security />
</System>
<EventData>
<Data>4:44:30 PM</Data>
<Data>11/4/2007</Data>
<Data>
</Data>
<Data>
</Data>
<Data>1697</Data>
<Data>
</Data>
<Data>
</Data>

<Binary>D7070B000000040010002C001E002702D7070B000100050000002C001E002702080700003C00000001000000080700000000000084030000010000000E0E0000</Binary>
</EventData>
</Event>


Any help would be appreciated.
Thanks so much.

 

[Andrew McLaren]

I bought a Lenovo R60e in April and about 4 months ago without any apparent
reason, the screen would freeze. I don't know if it's a hardware issue or
caused by a Vista update at some point. This happens randomly. Sometimes
once a week and sometimes everyday. This is the event log data:
Event ID: 6008

Yiasou, Thales

NMI is "Non-Maskable Interrupt". It's a distress signal the hardware sends
to the operating system when something has gone seriously wrong. It is
"non-maskable" in the sense that nothing can stop this signal from reaching
the operating system; it is the highest priority message that can be sent.

This is a hardware error. It may be quite easy to fix, or you may need to
have the machine replaced. Sometimes just re-seating the memory chips can
solve the problem. Your best bet will be to contact Lenovo Support and have
them troubleshoot the problem. There is nothing you can configure in
Windows, to solve NMI errors.

Good luck with it,

 

[Guest]

Hi Andrew - Geiasou also,
Thanks for taking the time. That was very much appreciated. I will try
reseating the memory chip as you suggested. I'm affraid that might void my
warranty but will risk it anyway! I spoke with Lenovo several times and a
few said that it's impossible to say weather it's a hardware issue while
about 5 of the calls I made were an attempt at upgrading BIOS, drivers,
defrag, and a bunch of other software attempts. I'll give it a shot and let
you know. Thanks and best greetings from a Cypriot living in Brazil.

 

[Guest]

Andrew, just wanted to add one more point. A tech friend suggested I back up
everything and then restore to the original state. Run the computer for a
week or so to see if problem appears. If not, keep adding one software at a
time to see if problem may be affected by the newly installed program. Is
this a good idea or do you insist that it's probably a hardware "memory"
issue. Nothing is black or white but based on your experience do you still
think I should discount it as having anything to do with something I may have
downloaded, installed or automatically updated over time?
thanks for sharing your thoughts.
Thales

 

[Andrew McLaren]

Andrew, just wanted to add one more point. A tech friend suggested I back
up
everything and then restore to the original state. Run the computer for a
week or so to see if problem appears. If not, keep adding one software at
a
time to see if problem may be affected by the newly installed program. Is
this a good idea or do you insist that it's probably a hardware "memory"
issue. Nothing is black or white but based on your experience do you
still

You can also test the memory using Vista's built-in memory test tool. See
here for steps:
http://windowshelp.microsoft.com/Windows/en-US/Help/4edd5f80-def2-4d32-965c-116d49fb98721033.mspx

This will help to show whether there is a physical problem in the memory
hardware.

If it was my machine, I would really push hard on Lenovo to investigate the
problem - if the machine iss still under warranty.

Reseating the memory chips sometimes works, if the problem is a poor contact
between the chip and the slot. But there aer many other possible defects
that could cause NMI errors, which cannot be fixed that easily. Whether it's
worth voiding your warranty over ... well, I'll leave that to you to judge.

As you say, it's hard to be black and white; but in my experience this is
nearly always a hardware problem. If it is caused by software, it would be a
device driver which is causing some hardware component to misbehave. It
wouldn't be caused by an application which is running entirey in user-mode
(eg word processor, web browser, email etc). But going back to a clean
install, as your friend suggests, is always a good diagnostic
technique.Especially if Lenovo won't help!!

Good luck, let us know how you get on.

ate logo or should I say "andio" )

Andrew