NIC card problem?

[AB.]

Sorry if this is the wrong forum to ask this, but not sure where else
to go. My DSL modem started to give me problems one morning when I
powered up. I couldn't connect - the Sync light (indicating a PPP
connection) was blinking instead of steady. This happened from time
to time (usually when it rained) but would always connect - that is,
until this time; it never came back. The modem is a 4 year old
BroadMax.

I contacted my ISP's tech surpport and eventually was able to
reconnect by (so they told me) bypassing the modem software - creating
a connector module as you'd do with a dial up except it connects via
DSL. The DSL provider checked the line and said it was OK, so I was
sent another modem by my ISP, as this was the likely cause of the
problem. When I plugged in the new modem only the power light came
on; no LAN lights. Tech Support eventually decided it was faulty so I
was sent a 2nd one. Same problem. Now they're saying it's probably
my NIC card that needs replacement since the computer isn't
recognizing the modem. Makes sense to me, but - the original modem is
still working through that connector module. So if it were the NIC
card, would the old modem be working, even if it's through a back
door?

Any suggestions greatly appreciated! I just want to get DSL back to
where it starts up when I boot up.

Thanks!!
Cheers,
Ann

To email: replace 'REMOVE' with 'b' in email address.

 

[Unk]

Sorry if this is the wrong forum to ask this, but not sure where else
to go. My DSL modem started to give me problems one morning when I
powered up. I couldn't connect - the Sync light (indicating a PPP
connection) was blinking instead of steady. This happened from time
to time (usually when it rained) but would always connect - that is,
until this time; it never came back. The modem is a 4 year old
BroadMax.

I contacted my ISP's tech surpport and eventually was able to
reconnect by (so they told me) bypassing the modem software - creating
a connector module as you'd do with a dial up except it connects via
DSL. The DSL provider checked the line and said it was OK, so I was
sent another modem by my ISP, as this was the likely cause of the
problem. When I plugged in the new modem only the power light came
on; no LAN lights. Tech Support eventually decided it was faulty so I
was sent a 2nd one. Same problem. Now they're saying it's probably
my NIC card that needs replacement since the computer isn't
recognizing the modem. Makes sense to me, but - the original modem is
still working through that connector module. So if it were the NIC
card, would the old modem be working, even if it's through a back
door?

Any suggestions greatly appreciated! I just want to get DSL back to
where it starts up when I boot up.

Thanks!!
Cheers,
Ann

To email: replace 'REMOVE' with 'b' in email address.

When you plugged in the new modem, did you unplug the phone line from the other one? You can't
have two modems on the same phone line, the 2nd won't sync until it's alone.
When the sync light blinks, it means there is no connection to the IP. Turn it off for a minute,
turn it back on, and see if it syncs up.

If the NIC was bad, the old modem wouldn't be working.

What OS? Post back...

 

[AB.]

When you plugged in the new modem, did you unplug the phone line from the other one? You can't
have two modems on the same phone line, the 2nd won't sync until it's alone.
When the sync light blinks, it means there is no connection to the IP. Turn it off for a minute,
turn it back on, and see if it syncs up.

If the NIC was bad, the old modem wouldn't be working.

What OS? Post back...

Thanks for trying to help! To answer your questions:

*I unplugged the power, phone, and ethernet plugs from the old modem
and plugged them into the new one.
*I've shut off the modem with the blinking sync light many times and
turned it back on, also reset it via the little pinhole a few times
but it didn't steady the blinking light.
* I was skeptical about them saying I should replace the NIC card;
thought I would have other symptoms if it was bad. Not sure if I can
check it via OS utilities. I'm running Windows XP Home ed.

Cheers,
Ann

To email: replace 'REMOVE' with 'b' in email address.

 

[no_one]

try a crossover cable from the NIC to the Modem.

 

[AB.]

What is a crossover cable? Right now the Ethernet cable is plugged
into the modem and the NIC card. There are no more places to plug an
additional cable in to either component, so how would I do that?

try a crossover cable from the NIC to the Modem.

Cheers,
Ann

To email: replace 'REMOVE' with 'b' in email address.

 

[no_one]

a crossover cable would take the place of the "Normal" network cable. It
has a pair of wires flipped inside the cable. I have two different DSL
modems at home; one uses a regular network cable and the other uses a
crossover cable. Neith Modem specifies which it needs. Go to your computer
store and ask for a crossover cable and try it. If it works you are good
and if not you are out $5.

 

[AB.]

I'll do that. Hope it works!

a crossover cable would take the place of the "Normal" network cable. It
has a pair of wires flipped inside the cable. I have two different DSL
modems at home; one uses a regular network cable and the other uses a
crossover cable. Neith Modem specifies which it needs. Go to your computer
store and ask for a crossover cable and try it. If it works you are good
and if not you are out $5.

Cheers,
Ann

To email: replace 'REMOVE' with 'b' in email address.