New update for MS AntiSpyware corrupted MS Explorer

[Guest]

I received a notice yesterday from Microsoft via the Beta AntiSpyware program
that a new update was availabe. After installing it and doing the required
reboot, I found that MS Explorer suddenly stopped working. After much time
with my DSL/ISP provider the remaining conclusing was the AntiSpyware program
somehow damaged MS Explorer.

Any similar experiences?

 

[Andre Da Costa]

Potential issue with network connectivity and Windows Firewall when removing
some programs that install a layered service provider
Some programs install layered service providers (LSPs) on computers to
gather data on your Web browsing and network activity. When you use Windows
AntiSpyware to help remove these programs, it also removes the LSPs. In some
cases Windows AntiSpyware does not properly restore the LSP configuration
data.



If this happens, you may find that your computer is unable to connect to the
Internet or your network. You may also see an error message stating that
Windows cannot start Windows Firewall service or the Internet Connection
Sharing (ICS) service.



To resolve this problem, you need to use Windows to rebuild the LSP
configuration data. The following steps apply if you are running Microsoft
Windows XP Service Pack 2 (SP2).



To use Windows to rebuild the LSP configuration data

1. Log on to your computer with an account that is part of the
Administrators group.
2. Open a command prompt window. To do this, click Start, click Run, type
cmd, and click OK.

3. At the command prompt, type netsh Winsock reset and press ENTER.
4. When the Winsock reset is finished, The command window shows the
following message:
Successfully reset the Winsock Catalog. You must restart the machine in
order to complete the reset.
If you see this message, restart your machine.

If you are not logged in with an administrator group, you will receive the
following error message:
Unable to reset the Winsock Catalog. Access is denied.
If you receive this message, log off of your computer, and log on with an
account that is part of the Administrators group. Repeat steps 2-4.

5. After you restart your computer, see the KB article at
support.microsoft.com/?scid=kb;en-us;892350 for more information.


In some instances third-party applications can be affected while connecting
to the Internet or network after you follow these steps. If you notice that
third-party applications are not properly accessing the Internet or network,
you should reinstall the application to restore network functionality.
--
Andre
Extended64 | http://www.extended64.com
Blog | http://www.extended64.com/blogs/andre
http://spaces.msn.com/members/adacosta
FAQ for MS AntiSpy http://www.geocities.com/marfer_mvp/FAQ_MSantispy.htm

 

[Guest]

I received a notice yesterday from Microsoft via the Beta AntiSpyware program
that a new update was availabe. After installing it and doing the required
reboot, I found that MS Explorer suddenly stopped working. After much time
with my DSL/ISP provider the remaining conclusing was the AntiSpyware program
somehow damaged MS Explorer.

Any similar experiences?

Yes, I've also seen this twice where explorer causes a DEP trigger and then
crashes. Only happened since the new version of MS Antispyware was installed.
I've since removed AntiSpyware and the problem has disappeared.

 

[Bill Sanderson]

Is this on 32-bit or 64-bit XP? (If you are not sure of the answer, the
answer is 32-bit!)
--

 

[Guest]

Definitely 32-bit XP.

Is this on 32-bit or 64-bit XP? (If you are not sure of the answer, the
answer is 32-bit!)

 

[Bill Sanderson]

Thanks--mostly curious--not too many hardware-dep ready installs out there,
and I wondered if this was hardware or software.

I do wonder whether the issue is really Explorer, or whether that's a mask,
and the issue is really Microsoft Antispyware's shell execute hook--since
removing the beta fixed the issue.

The other question would be whether this installation specific or not. i.e.
does another install bring on the same behavior. You'd have to be a glutton
for punishment to test that, I think, but otherwise, you may have a wait
until beta2 is available.

--

 

[Guest]

Thanks for getting back.

This is definitely a software DEP. I'm happy to wait until Beta2 graces us
with it's presence but just thought I'd mention it on here in case anyone
else came across the same situation.

Cheers,

Adam