New software not working correctly in user profiles.

[Guest]

Hi there,

I am unable to get new Epson scanner software to work correctly - different
parts
work to some effect on some profiles ( four in use), but not fully on any
one. Re-install with USB lead plugged in seems to have caused further
problems, uninstall and reinstall now seems to repeat same issues.

If I uninstalled all folder/references to Epson in regedit under H-key
entries would I be able to do a clean install, or would I make things (much)
worse???

I have been advised to "eneble load and unload device drive" in WIndows
Security settings - can anyone advise how to do this?

Thanks,

Pete.

 

[Mark L. Ferguson]

Load and unload device drivers: start/run, type: hh %windir%\Help\spolsconcepts.chm::/543.htm


..

 

[Guest]

Thanks for the reply Mark,

When I tried your suggestion I get error Message "cannot open the file".
Anything else I can try?

Thanks

Pete.

 

[Mark L. Ferguson]

try again.

hh %windir%\Help\spolsconcepts.chm::/543.htm

Are you trying to say you don't use Pro edition XP?

..

 

[Guest]

Hi Mark,

XP Home - Programme works OK on my laptop which has XP Pro, but also no
profiles.

Thanks,

Pete.

 

[TempEcho]

Hi there,

I am unable to get new Epson scanner software to work
correctly - different
parts
work to some effect on some profiles ( four in use), but not
fully on any
one. Re-install with USB lead plugged in seems to have caused
further
problems, uninstall and reinstall now seems to repeat same
issues.

If I uninstalled all folder/references to Epson in regedit
under H-key
entries would I be able to do a clean install, or would I make
things (much)
worse???

I have been advised to "eneble load and unload device drive"
in WIndows
Security settings - can anyone advise how to do this?

Thanks,

Pete.

Try logging in under the highest Administartor User , and give all
your other users Administrator privileges. Also , on install you
sometimes get the option:
Only For Me
For all users on This Computer.

Select the second option then. Also make sure you install the software
in a folder accesible by all users.

 

[Guest]

These otions were not available on initial instal. I fear I have complicated
matters by reinstalling with USB connected, now subsequent installs do not
work correctly on any profile. Hence question re deleting references in
registry "H key" section.

Thanks for suggestions,

Pete.