New mainboard, printer won't work

[Skeleton Man]

Hi,

I recently upgraded my system from a P4/MSI board to an Athlon X2 64/MSI
board. My printer (HP PSC750) was working perfectly with the old board, but
it refuses to co-operate with the new rig. It intalled fine, but the
software keeps telling me it's disconnected, and every time I try to print
it says "Error print document to DOT4.."..

Tried all the USB ports, no difference. Disabled USB legacy support in the
BIOS, no difference. Unininstalled and re-installled the drivers 10x over,
no difference.

Anyone got any suggestions ?

Regards,
Chris

 

[pen]

Hi,

I recently upgraded my system from a P4/MSI board to an Athlon X2
64/MSI
board. My printer (HP PSC750) was working perfectly with the old
board, but
it refuses to co-operate with the new rig. It intalled fine, but the
software keeps telling me it's disconnected, and every time I try to
print
it says "Error print document to DOT4.."..

Tried all the USB ports, no difference. Disabled USB legacy support
in the
BIOS, no difference. Unininstalled and re-installled the drivers
10x over,
no difference.

Anyone got any suggestions ?

Regards,
Chris

Perhaps one of these will be useful;
http://h10025.www1.hp.com/ewfrf/wc/...&cc=us&dlc=en&product=57769&rule=8780&lang=en

 

[Noozer]

Hi,

I recently upgraded my system from a P4/MSI board to an Athlon X2 64/MSI
board.

....and reinstalled Windows? You can't just swap out a mainboard and expect
it to work.

 

[Skeleton Man]

...and reinstalled Windows? You can't just swap out a mainboard and expect

it to work.

Yes I re-installed a clean copy of windows 2000..

Chris

 

[Skeleton Man]

Perhaps one of these will be useful;

http://h10025.www1.hp.com/ewfrf/wc/document?docname=bpu01862&lc=en&cc=us&dl

c=en&product=57769&rule=8780&lang=en

Thanks, unfortunately none of those made any difference.. the right
software is installed, it's a brand new windows installation, everything is
connected properly, and usb power saving is disabled..

All other USB devices work fine, it's just the printer giving me a hassle..

Chris

 

[jaster]

Hi,

I recently upgraded my system from a P4/MSI board to an Athlon X2 64/MSI
board. My printer (HP PSC750) was working perfectly with the old board,
but it refuses to co-operate with the new rig. It intalled fine, but the
software keeps telling me it's disconnected, and every time I try to print
it says "Error print document to DOT4.."..

Tried all the USB ports, no difference. Disabled USB legacy support in the
BIOS, no difference. Unininstalled and re-installled the drivers 10x
over, no difference.

Anyone got any suggestions ?

Regards,
Chris

Delete or disable the DOT4 print driver, it's frakkin up everything. You
don't need it. Don't know why M$ uses it.

 

[kony]

...and reinstalled Windows? You can't just swap out a mainboard and expect
it to work.

Well it may not be as simple as "just swap out" but yes you
can swap a board and keep same windows installation.
Basically it's a matter of getting it to boot far enough the
first time to allow Windows to re-PNP everything, which
typically means adding a few hard drive controller entries
and drivers to the installation. Google will find these
methods.

 

[Noozer]

I recently upgraded my system from a P4/MSI board to an Athlon X2 64/MSI

Well it may not be as simple as "just swap out" but yes you
can swap a board and keep same windows installation.
Basically it's a matter of getting it to boot far enough the
first time to allow Windows to re-PNP everything, which
typically means adding a few hard drive controller entries
and drivers to the installation. Google will find these
methods.

Going from a P4 processor to a 64bit AMD processor?

 

[kony]

Going from a P4 processor to a 64bit AMD processor?

If you mean it's a different version of windows, 64 bit
instead of 32, of course you would have to install that
different version of windows. If you mean installing same
version of windows, the differences between these should not
matter but if one is dual vs single core you might need go
into Device Manager and change the Computer's HAL to single
or dual CPU.

 

[Mike Walsh]

Are you possibly using a USB2 port with a USB1 printer?

 

[Skeleton Man]

Are you possibly using a USB2 port with a USB1 printer?

USB is backwards compatible.. a USB1.1 device will work on a USB 2.0 port
(just at a slower speed)..

Regards,
Chris

 

[Skeleton Man]

I recently upgraded my system from a P4/MSI board to an Athlon X2 64/MSI

board. My printer (HP PSC750) was working perfectly with the old board, but
it refuses to co-operate with the new rig. It intalled fine, but the
software keeps telling me it's disconnected, and every time I try to print
it says "Error print document to DOT4.."..

Doesn't look like my post made it through, so here goes..

I reloaded a clean install of windows 2000.. yes I am aware you can
(usually) wipe the drivers and get away without re-installing (even a 32 to
64bit change), but as I'm sure you're aware, it's not advisible to do so..

Other USB devices work fine.. it's just the printer..

Re: deleting/disabling DOT4, you can't. Windows will tell you it can't be
deleted each time you try. I tried selecting the USB001 port to see if that
would work, but it gives exactly the same result.

Chris

 

[kony]

Doesn't look like my post made it through, so here goes..

I reloaded a clean install of windows 2000.. yes I am aware you can
(usually) wipe the drivers and get away without re-installing (even a 32 to
64bit change), but as I'm sure you're aware, it's not advisible to do so..

On the contrary, it IS advisable to do so.
It is senseless to reinstall windows unless you merely don't
know how to get it working any other way.

If that is the case, certainly a reinstall beats the heck
out of staring at an empty screen, but random myths about

Other USB devices work fine.. it's just the printer..

Re: deleting/disabling DOT4, you can't. Windows will tell you it can't be
deleted each time you try. I tried selecting the USB001 port to see if that
would work, but it gives exactly the same result.

The only issue relative to a reinstall or a new clean
install would be deleting the USB controller in Device Mgr.
and letting Windows re-PNP it. Beyond that, the issue
should not be related to any changes, only a general Windows
vs. driver scenario.