new logon, can recieve mail, but cant send out


V

V

Hi,
The family has been using the same (default) account on our XP machine. I
setup my own logon account. Everything is ok so far except for the mail. I
have my own email address (identity) in outllook express 6, which works in
the default account, but when I switch to my own logon, I can recieve mail,
but cant send out. The message I get says it 'cant connect to the SMTP
server'; connect error 10060 and error number 0x800CC67.
Everything seems to be set up ok, any ideas?
TIA,
v
 
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F

Frank Saunders, MS-MVP OE/WM

V said:
Hi,
The family has been using the same (default) account on our XP machine. I
setup my own logon account. Everything is ok so far except for the mail. I
have my own email address (identity) in outllook express 6, which works in
the default account, but when I switch to my own logon, I can recieve
mail, but cant send out. The message I get says it 'cant connect to the
SMTP server'; connect error 10060 and error number 0x800CC67.
Everything seems to be set up ok, any ideas?
TIA,
v
This is usually caused by an anti-spam program or an anti-virus set to scan
email.

Turn off email scanning in your anti-virus. It provides no added
protection. After doing so it may be necessary to reset the server names in
OE.

The Other E-Mail Threat: File Corruption in Outlook Express
Published: November 18, 2004
By Tom Koch
http://www.microsoft.com/windows/IE/community/columns/filecorruption.mspx

Email scanning slows down Sending and Receiving, sometimes enough that OE
times out. Since some of the received messages have large (often virus)
attachments, which exasperates the problem.
Some Comcast users have found it necessary to totally uninstall Norton and
switch to the free AVG with mail scanning off. Norton invented email
scanning and here's what they say:

"Disabling Email Scanning does not leave you unprotected against viruses
that
are distributed as email attachments. Norton AntiVirus Auto-Protect scans
incoming files as they are saved to your hard drive, including email and
email attachments. Email Scanning is just another layer on top of this. To
make sure that Auto-Protect is providing the maximum protection, keep
Auto-Protect enabled and run LiveUpdate regularly to ensure that you have
the most recent virus definitions."
http://service1.symantec.com/SUPPORT/nav.nsf/d4578f66d8f00a0188256d4e006aaa94/4ba5fc8ef939c44c88256c7500723cf0

"...your computer is protected if Auto-Protect is enabled. Auto-Protect
scans any incoming files, including email attachments, when the files are
saved to your hard drive."
http://service1.symantec.com/SUPPORT/nav.nsf/docid/2001100907323806

"NAV provides multiple layers of protection. Email scanning is just one of
those layers. Even if you are not running Email Scanning, your computer is
protected against viruses that are distributed as email attachments by NAV
Auto-Protect. Auto-Protect will scan any incoming files, including email
attachments, as they are saved to your hard drive. To make sure that
Auto-Protect is providing the maximum protection, keep Auto-Protect enabled
and run LiveUpdate regularly to ensure that you have the most recent virus
definitions."
http://service1.symantec.com/SUPPORT/sunset-c2002kb.nsf/f7d6cb402f0b760785256ee600549628/abcba312aed2225285256edd00478dbd?OpenDocument&src=bar_sch_nam

See also
http://help.expedient.com/mailnews/norton_antivirus.shtml

So Symantec used to say this often and clearly. The newer stuff doesn't
have the statement included as it was considered an embarrassment. If you
know anyone who programs for Norton try to get them to talk about it.
 
V

V

still getting 'server error 421' and 0x800CCC67.
and the anti-virus (avast) is turned off, although it didnt affect the mail
on the default logon account anyway. i dont use norton.
if outlook was corrupted, how would i know it? outlook is working fine in
the old logon account; in the NEW account i can receive, but cant send
mail.
any other possibilities?
thnx,
v
 
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F

Frank Saunders, MS-MVP OE/WM

The Norton quotes are just for information since they started this email
scanning nonsense. Don't turn off the anti-virus, just turn off its email
scanning.

What is the exact, complete error message? Are you sure the SMTP server
name is correct?
 

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