Ted Zieglar said:
derek:
In the event you don't find the answer to your problem at Freecom's site,
here are some general things to try...
1. Access Disk Management (Start > right-click My Computer > Manage >
Computer Management > Disk Management) and see if the USB device is listed.
If so, and there's no drive letter assigned, see if you can assign a drive
letter to the device.
2. If the USB device is listed in Disk Management with an assigned drive
letter, right-click on its listing and select Explore from the submenu.
Hopefully, Windows Explorer will open and the device will be shown with its
contents.
3. Connect the USB device *directly* to a USB port on the computer, not via
a USB hub. Try different USB ports if your computer has more than one.
4. Do not use a USB extension cable.
5. Try alternate powering on/off methods. If the USB device contains its own
power supply, try booting up with its power on, then try powering on only
*after*
the system has booted to a Desktop.
6. Try a different USB cable.
7. In the USB controllers section of Device Manager, uninstall all the USB
controllers listed and reboot.
8. Check out the HD with the hard drive manufacturer's diagnostic utility.
If it checks out OK, and you can remove the HD from its enclosure (without
voiding any applicable warranty), do so, and install the HD as an internal
HD to determine if there are problems with the drive.
9. If the USB device is connected to a USB 2.0 PCI card, try changing the
PCI slot to which it's currently connected to another one.
10. Access the website of the manufacturer of the USB device to determine if
there's any firmware update or info re the problem you're experiencing or
there's any possibility that the USB enclosure itself might be defective.
11. Determine from the manufacturer of your motherboard whether there's a
BIOS upgrade affecting USB device recognition.
Some of these items may not apply in your situation but I've listed them in
order to give you a general idea of how to proceed.
Anna
