Networking problem not obvious

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  • Start date Start date
G

Guest

I have a simply 2 computer network running through a Linksys router (for the
cable connection). Both systems run XP Home Edition. I can ping each computer
by IP address and name. Both computers list each other and will display the
list of shares on each.......but when I try to access the shares,they give me
the error message 'Network not accessible' 'access denied'.........I am
logged on to both as admin. I also can't print to the shared printer from the
computer not physically attached, which I'm sure stems from whatever problem
this is.
Both can access the net with no problems.
Any ideas on what is going on? (I'll be happy to add any further info if
needed)
Thanks very much.
 
I have a simply 2 computer network running through a Linksys router (for the
cable connection). Both systems run XP Home Edition. I can ping each computer
by IP address and name. Both computers list each other and will display the
list of shares on each.......but when I try to access the shares,they give me
the error message 'Network not accessible' 'access denied'.........I am
logged on to both as admin. I also can't print to the shared printer from the
computer not physically attached, which I'm sure stems from whatever problem
this is.
Both can access the net with no problems.
Any ideas on what is going on? (I'll be happy to add any further info if
needed)
Thanks very much.

Clark,

Start by looking for misconfigured / overlooked firewalls, and by checking
registry setting restrictanonymous, on each computer.
Misconfigured / overlooked firewalls:
<http://nitecruzr.blogspot.com/2005/05/your-personal-firewall-can-either-help.html>
Registry setting restrictanonymous:
<http://nitecruzr.blogspot.com/2005/07/restrictanonymous-and-your-server.html>

Next, since you have XP Home, is Guest activated on each?
<http://nitecruzr.blogspot.com/2005/06/file-sharing-under-windows-xp.html#Help>

If no help yet, provide "browstat status" and "ipconfig /all" from each
computer, so we can diagnose the problem. Read this article, and linked
articles, and follow instructions precisely:
<http://nitecruzr.blogspot.com/2005/05/troubleshooting-network-neighborhood.html#AskingForHelp>

Please let us know if any of these suggestions are of any help. What you learn
may help others in the future, and that's the purpose of these forums.
 
I have the Windows firewalls on both turned off, and I have turned off Norton
Security on both. 'Net User Guest' is activated on both systems. Guest user
account is off.
I'll check the registry setting on both and post back on that.
I can provide ipconfig /all information........what is 'browstat
status'?.......command?
Thanks....
 
ok Chuck.........here are the two files for computer # 2. Computer # 1 files
are below that.

Browstats:



Status for domain KRANTZ NETWORK on transport
\Device\NetBT_Tcpip_{075EE91C-EF03-44C7-8A2C-2BE803A2F38A}
Browsing is active on domain.
Master browser name is: BRAD
Master browser is running build 2600
1 backup servers retrieved from master BRAD
\\BRAD
There are 2 servers in domain KRANTZ NETWORK on transport
\Device\NetBT_Tcpip_{075EE91C-EF03-44C7-8A2C-2BE803A2F38A}
There are 1 domains in domain KRANTZ NETWORK on transport
\Device\NetBT_Tcpip_{075EE91C-EF03-44C7-8A2C-2BE803A2F38A}

Ipconfig stats:


Windows IP Configuration



Host Name . . . . . . . . . . . . : brad

Primary Dns Suffix . . . . . . . :

Node Type . . . . . . . . . . . . : Unknown

IP Routing Enabled. . . . . . . . : No

WINS Proxy Enabled. . . . . . . . : No

DNS Suffix Search List. . . . . . : hsd1.wa.comcast.net.



Ethernet adapter Local Area Connection:



Connection-specific DNS Suffix . : hsd1.wa.comcast.net.

Description . . . . . . . . . . . : 3Com 3C920 Integrated Fast
Ethernet Controller (3C905C-TX Compatible)

Physical Address. . . . . . . . . : 00-06-5B-B0-FB-CA

Dhcp Enabled. . . . . . . . . . . : Yes

Autoconfiguration Enabled . . . . : Yes

IP Address. . . . . . . . . . . . : 192.168.1.100

Subnet Mask . . . . . . . . . . . : 255.255.255.0

Default Gateway . . . . . . . . . : 192.168.1.1

DHCP Server . . . . . . . . . . . : 192.168.1.1

DNS Servers . . . . . . . . . . . : 204.127.199.8

63.240.76.198

Lease Obtained. . . . . . . . . . : Wednesday, August 31, 2005
7:07:53 AM

Lease Expires . . . . . . . . . . : Thursday, September 01, 2005
7:07:53 AM


Computer # 1

Browstats:

Status for domain KRANTZ NETWORK on transport
\Device\NetBT_Tcpip_{54835CE7-C02B-4653-B3A6-743AB85F51A8}
Browsing is active on domain.
Master browser name is: BRAD
Could not connect to registry, error = 53 Unable to determine build
of browser master: 53
\\\\BRAD . Version:05.01 Flags: 51203 NT POTENTIAL MASTER
1 backup servers retrieved from master BRAD
\\BRAD
There are 2 servers in domain KRANTZ NETWORK on transport
\Device\NetBT_Tcpip_{54835CE7-C02B-4653-B3A6-743AB85F51A8}
There are 1 domains in domain KRANTZ NETWORK on transport
\Device\NetBT_Tcpip_{54835CE7-C02B-4653-B3A6-743AB85F51A8}

Ipconfig stats:


Windows IP Configuration



Host Name . . . . . . . . . . . . : JONI

Primary Dns Suffix . . . . . . . :

Node Type . . . . . . . . . . . . : Unknown

IP Routing Enabled. . . . . . . . : No

WINS Proxy Enabled. . . . . . . . : No

DNS Suffix Search List. . . . . . : hsd1.wa.comcast.net.



Ethernet adapter Local Area Connection:



Connection-specific DNS Suffix . : hsd1.wa.comcast.net.

Description . . . . . . . . . . . : VIA Rhine II Fast Ethernet Adapter

Physical Address. . . . . . . . . : 00-11-09-6D-9B-7F

Dhcp Enabled. . . . . . . . . . . : Yes

Autoconfiguration Enabled . . . . : Yes

IP Address. . . . . . . . . . . . : 192.168.1.101

Subnet Mask . . . . . . . . . . . : 255.255.255.0

Default Gateway . . . . . . . . . : 192.168.1.1

DHCP Server . . . . . . . . . . . : 192.168.1.1

DNS Servers . . . . . . . . . . . : 204.127.199.8

63.240.76.198

Lease Obtained. . . . . . . . . . : Wednesday, August 31, 2005
7:49:05 AM

Lease Expires . . . . . . . . . . : Thursday, September 01, 2005
7:49:05 AM
 
ok Chuck.........here are the two files for computer # 2. Computer # 1 files
are below that.

<SNIP>

OK, here's what we know.
# Both computers are on the same subnet, 192.168.1/24.
# Both computers are getting settings from same DHCP server 192.168.1.1.
# Both computers are Node Type Unknown, which is OK.
# Neither computer shows gratuitous transports.
# Both computers are on same domain (workgroup) KRANTZ NETWORK.
# Both computers acknowledge each others presence ("2 servers in domain KRANTZ
NETWORK").
# Both computers acknowledge the same master browser (Brad).

Did you check the registry setting previously referenced?

Turning Norton Personal Firewall off may not be the solution; you may have to un
install it or configure it properly. NPF does not always disable properly.
<http://nitecruzr.blogspot.com/2005/05/your-personal-firewall-can-either-help.html>

If no help yet, let's diagnose the situation. Take the following code
(everything inside the "#####"). (Please verify computer names and ip
addresses).


1. Open Notepad. Ensure that Format - Word Wrap is not checked. Highlight
then Copy the code (Ctrl-C), precisely as it is presented, and Paste (Ctrl-V)
into Notepad. Verify, and correct, names and addresses if necessary.
2. Save the Notepad file as "cdiag.cmd", as type "All Files", into the root
folder "C:\".
3. Run it by Start - Run - "c:\cdiag".
4. Wait patiently.
5. When Notepad opens up displaying c:\cdiag.txt, first check Format and
ensure that Word Wrap is NOT checked! Then, copy the entire contents (Ctrl-A
Ctrl-C) and paste (Ctrl-V) into your next post.


Do this from all computers, please, with all computers powered up and online.


##### Start CDiag Assembled Code

@echo off
set FullTarget1=brad 192.168.1.100
set FullTarget2=JONI 192.168.1.101
set FullTarget3=
set FullTarget4=
set FullTargets=%FullTarget1% %FullTarget2% %FullTarget3% %FullTarget4%
set FullTargets=%FullTargets% 127.0.0.1
set PingTargets=www.yahoo.com 66.94.230.32 192.168.1.1
Set Version=V1.32
@echo CDiagnosis %Version% >c:\cdiag.txt
@echo Start diagnosis for %computername% >>c:\cdiag.txt
@echo. >>c:\cdiag.txt
@echo Adhoc Browser View >>c:\cdiag.txt
@echo. >>c:\cdiag.txt
net view >>c:\cdiag.txt
@echo. >>c:\cdiag.txt
@echo Full Targets %FullTargets% >>c:\cdiag.txt
for %%a in (%FullTargets%) do (
@echo. >>c:\cdiag.txt
@echo Target %%a >>c:\cdiag.txt
@echo. >>c:\cdiag.txt
@echo "%computername% ping %%a" >>c:\cdiag.txt
@echo. >>c:\cdiag.txt
ping %%a >>c:\cdiag.txt
@echo. >>c:\cdiag.txt
@echo "%computername% net view %%a" >>c:\cdiag.txt
@echo. >>c:\cdiag.txt
net view %%a >>c:\cdiag.txt
)
@echo. >>c:\cdiag.txt
@echo Ping Targets %PingTargets% >>c:\cdiag.txt
for %%a in (%PingTargets%) do (
@echo. >>c:\cdiag.txt
@echo Target %%a >>c:\cdiag.txt
@echo. >>c:\cdiag.txt
@echo "%computername% ping %%a" >>c:\cdiag.txt
@echo. >>c:\cdiag.txt
ping %%a >>c:\cdiag.txt
)
@echo. >>c:\cdiag.txt
@echo End diagnosis for %computername% >>c:\cdiag.txt
notepad c:\cdiag.txt
:EOF

##### End CDiag Assembled Code
 
Yes, I checked the registry setting............both have a value of 0.
Now.......I don't have access to the machines at the moment, but I noticed
when I went back to that registry setting a while later to double-check,
Windows (on computer 'Brad') had put a duplicate entry in for that same
thing, except the fact that one now has a couple of extra letters at the end
of RestrictAnonymous*****. I also noticed a couple of entries/errors in the
Event Viewer..........one for 'Browser', and one for DCOM. If any further
details on these are needed, I can supply them. I can also turn off the
Norton firewall 'service' as well, if needed. Meanwhile.......I'll go to this
next step.
Thanks.....
 
Yes, I checked the registry setting............both have a value of 0.
Now.......I don't have access to the machines at the moment, but I noticed
when I went back to that registry setting a while later to double-check,
Windows (on computer 'Brad') had put a duplicate entry in for that same
thing, except the fact that one now has a couple of extra letters at the end
of RestrictAnonymous*****. I also noticed a couple of entries/errors in the
Event Viewer..........one for 'Browser', and one for DCOM. If any further
details on these are needed, I can supply them. I can also turn off the
Norton firewall 'service' as well, if needed. Meanwhile.......I'll go to this
next step.
Thanks.....

Ignore "restrictanonymoussam", that's another value, and is not relevant to the
problem.

By all means, let's see what the Event Viewer shows.
<http://nitecruzr.blogspot.com/2005/05/using-event-viewer-to-get-details.html>

Stopping firewall services is generally NOT a good idea, some will fail open,
like a fuse, and you'll have no connectivity. Either configure properly, or un
install.

Let's take a look at CDiag results.
 
Ok Chuck.......this is the output from computer 'Joni'.
(Output from computer 'Brad' is in the next email reply)

CDiagnosis V1.32

Full Targets brad 192.168.1.100 JONI 192.168.1.101 127.0.0.1

Full Targets brad 192.168.1.100 JONI 192.168.1.101 127.0.0.1
Target 192.168.1.100


Pinging brad [192.168.1.100] with 32 bytes of data:



Reply from 192.168.1.100: bytes=32 time<1ms TTL=128

Reply from 192.168.1.100: bytes=32 time<1ms TTL=128

Reply from 192.168.1.100: bytes=32 time<1ms TTL=128

Reply from 192.168.1.100: bytes=32 time<1ms TTL=128



Ping statistics for 192.168.1.100:

Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 0ms, Maximum = 0ms, Average = 0ms

"JONI ping JONI"

Target JONI
"JONI net view 192.168.1.100"
 
........Output from computer # 2 (Brad):

CDiagnosis V1.32
Target 192.168.1.100



Adhoc Browser View
Target brad
Start diagnosis for BRAD
Start diagnosis for BRAD
Full Targets brad 192.168.1.100 JONI 192.168.1.101 127.0.0.1

Adhoc Browser View

Server Name Remark

-------------------------------------------------------------------------------
\\BRAD Brad

\\JONI

The command completed successfully.

Full Targets brad 192.168.1.100 JONI 192.168.1.101 127.0.0.1


Pinging brad [192.168.1.100] with 32 bytes of data:



Reply from 192.168.1.100: bytes=32 time<1ms TTL=128

Reply from 192.168.1.100: bytes=32 time<1ms TTL=128

Reply from 192.168.1.100: bytes=32 time<1ms TTL=128

Reply from 192.168.1.100: bytes=32 time<1ms TTL=128



Ping statistics for 192.168.1.100:

Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 0ms, Maximum = 0ms, Average = 0ms
 
.......Output from computer # 2 (Brad):

CDiagnosis V1.32
Target 192.168.1.100



Adhoc Browser View
Target brad
Start diagnosis for BRAD
Start diagnosis for BRAD
Full Targets brad 192.168.1.100 JONI 192.168.1.101 127.0.0.1

Adhoc Browser View

Server Name Remark

-------------------------------------------------------------------------------
\\BRAD Brad

\\JONI

The command completed successfully.

Full Targets brad 192.168.1.100 JONI 192.168.1.101 127.0.0.1


Pinging brad [192.168.1.100] with 32 bytes of data:



Reply from 192.168.1.100: bytes=32 time<1ms TTL=128

Reply from 192.168.1.100: bytes=32 time<1ms TTL=128

Reply from 192.168.1.100: bytes=32 time<1ms TTL=128

Reply from 192.168.1.100: bytes=32 time<1ms TTL=128



Ping statistics for 192.168.1.100:

Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 0ms, Maximum = 0ms, Average = 0ms

Please try again. You got the first 40 lines of each file, which is not at all
useful.

The last line of each file is "End diagnosis for (NameOfComputer)". If you
don't see that when you paste your results, you need to redo your copy.
 
Ok Chuck............I'l run these again.........but something I'm noticing on
both computers when I run this code...........the computers go a bit crazy,
that is, multiple (many) command/notepad windows open........as many as 100+.
It still manages results, but something's not right there.




Chuck said:
.......Output from computer # 2 (Brad):

CDiagnosis V1.32
Target 192.168.1.100



Adhoc Browser View
Target brad
Start diagnosis for BRAD
Start diagnosis for BRAD
Full Targets brad 192.168.1.100 JONI 192.168.1.101 127.0.0.1

Adhoc Browser View

Server Name Remark

-------------------------------------------------------------------------------
\\BRAD Brad

\\JONI

The command completed successfully.

Full Targets brad 192.168.1.100 JONI 192.168.1.101 127.0.0.1


Pinging brad [192.168.1.100] with 32 bytes of data:



Reply from 192.168.1.100: bytes=32 time<1ms TTL=128

Reply from 192.168.1.100: bytes=32 time<1ms TTL=128

Reply from 192.168.1.100: bytes=32 time<1ms TTL=128

Reply from 192.168.1.100: bytes=32 time<1ms TTL=128



Ping statistics for 192.168.1.100:

Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 0ms, Maximum = 0ms, Average = 0ms

Please try again. You got the first 40 lines of each file, which is not at all
useful.

The last line of each file is "End diagnosis for (NameOfComputer)". If you
don't see that when you paste your results, you need to redo your copy.
 
Chuck said:
.......Output from computer # 2 (Brad):

CDiagnosis V1.32
Target 192.168.1.100



Adhoc Browser View
Target brad
Start diagnosis for BRAD
Start diagnosis for BRAD
Full Targets brad 192.168.1.100 JONI 192.168.1.101 127.0.0.1

Adhoc Browser View

Server Name Remark

-------------------------------------------------------------------------------
\\BRAD Brad

\\JONI

The command completed successfully.

Full Targets brad 192.168.1.100 JONI 192.168.1.101 127.0.0.1


Pinging brad [192.168.1.100] with 32 bytes of data:



Reply from 192.168.1.100: bytes=32 time<1ms TTL=128

Reply from 192.168.1.100: bytes=32 time<1ms TTL=128

Reply from 192.168.1.100: bytes=32 time<1ms TTL=128

Reply from 192.168.1.100: bytes=32 time<1ms TTL=128



Ping statistics for 192.168.1.100:

Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 0ms, Maximum = 0ms, Average = 0ms

Please try again. You got the first 40 lines of each file, which is not at all
useful.

The last line of each file is "End diagnosis for (NameOfComputer)". If you
don't see that when you paste your results, you need to redo your copy.
Ok Chuck............I'l run these again.........but something I'm noticing on
both computers when I run this code...........the computers go a bit crazy,
that is, multiple (many) command/notepad windows open........as many as 100+.
It still manages results, but something's not right there.

OK, do what you can. For an idea of what CDiag does, and what its output should
look like, see:
<http://nitecruzr.blogspot.com/2005/05/interpreting-cdiag-output-and-solving.html>
 
Update:

I've not yet gotten access to the computers to re-run Cdiag, but I've made
some progress. When I left them last, I managed to get the network printer
working on both computers, and I have partial access to # 1 (Joni) from # 2
(Brad), even though I should have full access to # 1. For some reason, it's
not allowing access to certain folders.......Windows, Program Files, and a
personal folder in the root drive.



Chuck said:
Chuck said:
.......Output from computer # 2 (Brad):

CDiagnosis V1.32
Target 192.168.1.100



Adhoc Browser View
Target brad
Start diagnosis for BRAD
Start diagnosis for BRAD
Full Targets brad 192.168.1.100 JONI 192.168.1.101 127.0.0.1

Adhoc Browser View

Server Name Remark

-------------------------------------------------------------------------------
\\BRAD Brad

\\JONI

The command completed successfully.

Full Targets brad 192.168.1.100 JONI 192.168.1.101 127.0.0.1


Pinging brad [192.168.1.100] with 32 bytes of data:



Reply from 192.168.1.100: bytes=32 time<1ms TTL=128

Reply from 192.168.1.100: bytes=32 time<1ms TTL=128

Reply from 192.168.1.100: bytes=32 time<1ms TTL=128

Reply from 192.168.1.100: bytes=32 time<1ms TTL=128



Ping statistics for 192.168.1.100:

Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 0ms, Maximum = 0ms, Average = 0ms




Please try again. You got the first 40 lines of each file, which is not at all
useful.

The last line of each file is "End diagnosis for (NameOfComputer)". If you
don't see that when you paste your results, you need to redo your copy.
Ok Chuck............I'l run these again.........but something I'm noticing on
both computers when I run this code...........the computers go a bit crazy,
that is, multiple (many) command/notepad windows open........as many as 100+.
It still manages results, but something's not right there.

OK, do what you can. For an idea of what CDiag does, and what its output should
look like, see:
<http://nitecruzr.blogspot.com/2005/05/interpreting-cdiag-output-and-solving.html>
 
Chuck said:
:

.......Output from computer # 2 (Brad):

CDiagnosis V1.32
Target 192.168.1.100



Adhoc Browser View
Target brad
Start diagnosis for BRAD
Start diagnosis for BRAD
Full Targets brad 192.168.1.100 JONI 192.168.1.101 127.0.0.1

Adhoc Browser View

Server Name Remark

-------------------------------------------------------------------------------
\\BRAD Brad

\\JONI

The command completed successfully.

Full Targets brad 192.168.1.100 JONI 192.168.1.101 127.0.0.1


Pinging brad [192.168.1.100] with 32 bytes of data:



Reply from 192.168.1.100: bytes=32 time<1ms TTL=128

Reply from 192.168.1.100: bytes=32 time<1ms TTL=128

Reply from 192.168.1.100: bytes=32 time<1ms TTL=128

Reply from 192.168.1.100: bytes=32 time<1ms TTL=128



Ping statistics for 192.168.1.100:

Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 0ms, Maximum = 0ms, Average = 0ms




Please try again. You got the first 40 lines of each file, which is not at all
useful.

The last line of each file is "End diagnosis for (NameOfComputer)". If you
don't see that when you paste your results, you need to redo your copy.
Ok Chuck............I'l run these again.........but something I'm noticing on
both computers when I run this code...........the computers go a bit crazy,
that is, multiple (many) command/notepad windows open........as many as 100+.
It still manages results, but something's not right there.

OK, do what you can. For an idea of what CDiag does, and what its output should
look like, see:
<http://nitecruzr.blogspot.com/2005/05/interpreting-cdiag-output-and-solving.html>
Update:

I've not yet gotten access to the computers to re-run Cdiag, but I've made
some progress. When I left them last, I managed to get the network printer
working on both computers, and I have partial access to # 1 (Joni) from # 2
(Brad), even though I should have full access to # 1. For some reason, it's
not allowing access to certain folders.......Windows, Program Files, and a
personal folder in the root drive.

OK, that's good progress. Lack of access as you described is typical when you
rely upon Guest access, as in either Simple File Sharing, or Guest-only access
in Classic File Sharing.
<http://nitecruzr.blogspot.com/2005/06/file-sharing-under-windows-xp.html#Help>
 

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