Network Printing to Xerox Phaser 5500 DT

[Guest]

Tried printing to Xerox network printer (attached to W2K3 print server) and
keep getting error message "PScoutExe stopped working"; document prints
anyway, but that message always pops. Any clues as to what is happening?

BTW, to get any document to print in the first instance, I had to modify my
Vista print spooler service settings to ensure that the service always
restarts upon failure.

 

[Guest]

PS: I am running Vista Build 5472.

 

[Alan Morris [MSFT]]

PScout is a Xerox application that monitors the network attached printer.
I'll pass this information along to Xerox. At Microsoft we disabled this
utility due to issues encountered when running on XP.

--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base here:
http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto

This posting is provided "AS IS" with no warranties, and confers no rights.

 

[Guest]

Thanks Alan for the prompt response; can you tell me exactly how you disabled
the utility i.e. was it a registry tweak or some other method?
--
Wendell Ying

PScout is a Xerox application that monitors the network attached printer.
I'll pass this information along to Xerox. At Microsoft we disabled this
utility due to issues encountered when running on XP.

--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base here:
http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto

This posting is provided "AS IS" with no warranties, and confers no rights.

 

[Alan Morris [MSFT]]

Xerox gave us a modified installation package that did not include this
feature.

There is a bug on this issue using the Phaser 6100. I will update the bug
with your information.

Print Scout crashes when printing to a Xerox Phaser 6100

install the Phaser 6100 XP drivers
Print anything
Printing Scount Crashes
A message is shown indicating that the printer is trying to display an error
on the screen.
Continue, various errors are diisplayed
The page comes out as a Black bacground which is unreadible.


--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base here:
http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto

This posting is provided "AS IS" with no warranties, and confers no rights.

Thanks Alan for the prompt response; can you tell me exactly how you
disabled
the utility i.e. was it a registry tweak or some other method?
--
Wendell Ying

PScout is a Xerox application that monitors the network attached printer.
I'll pass this information along to Xerox. At Microsoft we disabled this
utility due to issues encountered when running on XP.

--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base here:
http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto

This posting is provided "AS IS" with no warranties, and confers no
rights.

PS: I am running Vista Build 5472.
--
Wendell Ying


:

Tried printing to Xerox network printer (attached to W2K3 print
server)
and
keep getting error message "PScoutExe stopped working"; document
prints
anyway, but that message always pops. Any clues as to what is
happening?

BTW, to get any document to print in the first instance, I had to
modify
my
Vista print spooler service settings to ensure that the service always
restarts upon failure.