Network not assigned network address

[Guest]

Removed some spyware and a virus recently from a PC.Then added a couple of
anti malware programs to the PC,updated all and handed the PC back.

A week later he tried to go online,the first time since getting the PC back
and found he could not.He got in touch with Virgin and they came with another
modem,but said the fault was with the PC.

He brought the PC back up to me, I plugged it in to my Linksys router,no
problems.

I gave him a usb cable to try,but he is getting the Error: "Limited or no
connectivity. You might not be able to access the internet
or some network resources. This problem occurred because the network did
not assign a network address to the computer".

He is using Xp media edition with all updates.and the modem is a Scientific
Atlanta. Webstar 2000.

I feel that I have missed something simple somewhere. Some setting or other.

Thanks for any help.

 

[smlunatick]

Removed some spyware and a virus recently from a PC.Then added a couple of
anti malware programs to the PC,updated all and handed the PC back.

A week later he tried to go online,the first time since getting the PC back
and found he could not.He got in touch with Virgin and they came with another
modem,but said the fault was with the PC.

He brought the PC back up to me, I plugged it in to my Linksys router,no
problems.

I gave him a usb cable to try,but he is getting the Error: "Limited or no
connectivity. You might not be able to access the internet
or some network resources. This problem occurred because the network did
not assign a network address to the computer".

He is using Xp media edition with all updates.and the modem is a Scientific
Atlanta. Webstar 2000.

I feel that I have missed something simple somewhere. Some setting or other.

Thanks for any help.

Wbstar 2000 seems to be cable modem and most cable modems usually
assign IP addrsses by means of DHCP. So does most routers. Therefor a
few things you can try:

1) Start -- Run -- CMD ---

ipconfig /release

ipconfig /renew

2) Same as above but after "ipconfig /release", reboot the PC.


3) Delete network "adapter(s)" and reboot PC. XP should re-detect
the network adapter(s) and re-install them.

4) Check here for additional info and updated USB drivers :
http://www.sciatl.com/products/consumers/new_cablemodems_drivers.htm