Network connection timed out

G

Guest

I am having problems accessing Itunes store. I can download itunes or other
downloads from other web sites but can not access Itunes store
Any suggestions or other experiences. I am encloseing some examples of past
efforts. I have reinstalled several times


iTunes could not connect to the iTunes store. The network connection timed
out.

I am having this problem right now. Any suggestions. I called Apple and HP
but no sucess. Plan to contact Microsoft tomorrow.

So far Apple and HP refuse to take ownership or offer solutions

Microsoft Windows Vista Home Edition (Build 6000)
HP-Pavilion RK570AA-ABA m7760n
iTunes 7.4.3.1

Current user is an administrator.

Network Adapter Information

Adapter Name: {5C2BA9B1-69D1-43BF-832A-BF67AD46B5BC}
Description: Intel(R) PRO/100 VE Network Connection
IP Address: 192.168.0.10
Subnet Mask: 255.255.255.0
Default Gateway: 192.168.0.1
DHCP Enabled: Yes
DHCP Server: 192.168.0.1
Lease Obtained: Sun Oct 21 21:50:21 2007

Lease Expires: Sun Oct 28 21:50:21 2007

DNS Servers: 66.75.164.90
66.75.164.89

Adapter Name: {61D9D201-13E8-40BD-891E-CE8DEBC46820}
Description: HP 802.11b/g Wireless Network Adapter
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway: 0.0.0.0
DHCP Enabled: No
DNS Servers:

Network Connection Information

Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No
SSL 3.0 Support: Enabled
TLS 1.0 Support: Enabled

Firewall Information

Windows Firewall is on.
iTunes is enabled in Windows Firewall.

Connection attempt to Apple web site was unsuccessful.
The network connection timed out.
Connection attempt to iTunes Store was unsuccessful.
The network connection timed out.
Secure connection attempt to iTunes Store was unsuccessful.
The network connection timed out.

Copy of Partial communication with HP

"We could not complete your iTunes Store reques ...(truncated)
Spencer G: Please confirm if you are able to download and install HP and
Windows Updates from the Internet?
Spencer G: Thank you for confirming.
Spencer G: William, since you are able to download and install iTunes, HP
updates, Windows updates successfully, it seems there is no issues with the
Internet and the issue is only with iTunes store, please contact iTunes
support and inform them you experience the issue only with iTunes and no
other.

HP Media 770 Windows Vista
 
R

Robert L \(MS-MVP\)

Try to clean the temp file and cookies. If that doesn't fix the problem,
check this link for more troubleshooting.

Vista Internet Access IssuesPost Posted: Wed Mar 28, 2007 4:07 am Post
subject: Vista Internet access issues ... Vista: Can't access the Internet
because of anti virus softw . ...
www.chicagotech.net/vista/vistaieissues.htm


--
Bob Lin, MS-MVP, MCSE & CNE
Networking, Internet, Routing, VPN Troubleshooting on
http://www.ChicagoTech.net
How to Setup Windows, Network, VPN & Remote Access on
http://www.HowToNetworking.com
 
C

Cruz

same problem...I have zune and itunes software but neither of them can access
the online store. My firewall settings are fine and zune support keeps
telling me to just reinstall the software...Please someone help!!! Since I
get the same problem with both programs I believe it is a vista
problem/setting.
 

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