Need Help!

[Guest]

I have a HP psc1210 all-in-one and can not get it
installed on my computer running windows xp. When
installation is almost complete i get an error message
that it can not be installed, the RPC server is
unavailable. Have dealt with support from HP and they
told me to reformat my hard drive. That just doesnt seem
right, so other help would be great. Have tried it a
number of times with the same results!! Please if any one
has an ideas let me know!! Thank you in advance

 

[Alan Morris\(MSFT\)]

The spooler service is most likely no running. This could be caused by the
setup program stopping the spooler and not restarting it (or the restart
failed), other printer software not uninstalled correctly, memory corruption
by a print driver that is causing the spooler service to crash, or the
spooler service was not started at the time you ran setup.

In Admin Tools / Services locate the Print Spooler service and verify that
it has started. If not start it. If you have an other printer installed
print a couple of test pages and verify that the spooler will stay running
for a few minutes. Now run setup again.

If you had a Lexmark printer be sure to pickup the cleanLexmark tool from
lexmark.com for which ever printer.

--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base here:
http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto

This posting is provided "AS IS" with no warranties, and confers no rights.