need help with virus removal

[RUSS]

i am having trouble with a virus according to dell. when
i try to access any of my pics, documents, control
panel,etc i keep getting a message saying windows
explorer must close and to send a report to microsoft.
after that all the icons on my desk top dissappear along
with any programs that i am running at the bottom of the
screen. my background pic stays. then all the icons and
programs re-appear. i use macafee internet security suite
6.0 as my virus protection. when i run a virus scan it
comes up clean. i contacted dell and they had me re-
install windows xp saying maybe it was that. i am still
having the same problem after doing so. they told me it
is a software problem with microsoft. i will appreciate
any help or solutions any one has.

 

[Will Denny]

Hi

Run an online virus scan for a 'second opinion':

http://www.pandasoftware.com/activescan/com/activescan_principal.htm

Failing that, try the following programs to check for any spyware that could
be on your system:

Ad-Aware - www.lavasoftusa.com
Spybot - http://www.safer-networking.org/
CWShredder - http://www.spywareinfo.com/~merijn/downloads.html

Try SpyWareBlaster to stop intrusions:

http://www.javacoolsoftware.com/spywareblaster.html

Also see the following links:

http://aumha.org/a/parasite.htm
http://mvps.org/winhelp2002/unwanted.htm
http://www.microsoft.com/security/articles/spyware.asp

--

Will Denny
MS-MVP Windows - Shell/User
Please reply to the News Groups


| i am having trouble with a virus according to dell. when
| i try to access any of my pics, documents, control
| panel,etc i keep getting a message saying windows
| explorer must close and to send a report to microsoft.
| after that all the icons on my desk top dissappear along
| with any programs that i am running at the bottom of the
| screen. my background pic stays. then all the icons and
| programs re-appear. i use macafee internet security suite
| 6.0 as my virus protection. when i run a virus scan it
| comes up clean. i contacted dell and they had me re-
| install windows xp saying maybe it was that. i am still
| having the same problem after doing so. they told me it
| is a software problem with microsoft. i will appreciate
| any help or solutions any one has.
|

 

[sem]

Free Trojan scan:
http://www.windowsecurity.com/trojanscan/trojanscan.asp