Need help with spyware/adware

G

Guest

I think I may have a problem with spyware/adware. A couple of weeks ago, my finance button that had been set to my bank's web site started coming up some tax preparers page. Our computer is slower than it was and we get pop-ups fairly often about "you may have spyware on your computer" wanting to sell us spyware/adware protection. Our sons have been downloading a good many free games from the internet. Could this have caused the problem? Is it probably spyware/adware? Will a system restore help? (The computer was so slow that you couldn't really do anything. We did run a defragmenter and tried the disc cleanup, but it would not run. We turned the computer off for about 24 hours afterwards, and it started performing better. Still not great though, and still the problems with the spyware pop-ups and my finance page.) My husband did a scan through one of those free scan things and it said we had 47 infected files or so. But our Norton anti-virus isn't showing anything. Please help.
 
K

Kaylene aka Taurarian

In this posting are spyware program links, anti virus online scans and
information about messenger pop ups.


Spyware Programs links:-
www.lavasoftusa.com Ad-Aware
www.security.kolla.de Spybot

SpywareBlaster
http://www.javacoolsoftware.com/spywareblaster.html

CWShredder
http://www.spywareinfo.com/~merijn/downloads.html

Dealing with Unwanted Spyware, Parasites, Toolbars and Search Engines
http://mvps.org/winhelp2002/unwanted.htm

Home Page Setting Changes Unexpectedly, or You Cannot Change Your Home Page
Setting
http://support.microsoft.com/?kbid=320159

Downloadable McAfee AVERT Stinger:
Stinger: http://vil.nai.com/vil/stinger/
stand-alone utility used to detect and remove specific viruses. It is not a
substitute for full anti-virus protection, but rather a tool to assist
administrators and users when dealing with an infected system. Stinger utilizes
next generation scan engine technology, including process scanning, digitally
signed DAT files, and scan performance optimizations.

Perhaps an online security/virus check
Symantec
http://security.norton.com/sscv6/default.asp?langid=ie&venid=sym
Trend Micro House Call:
http://housecall.trendmicro.com/
Panda ActiveScan;
http://www.pandasoftware.com/activescan/com/activescan_principal.htm
McAfee FreeScan:
http://us.mcafee.com/root/mfs/default.asp
Kaspersky Labs On-line Virus Checker:
http://www.kaspersky.com/remoteviruschk.html
BitDefender Online Scan:
http://www.bitdefender.com/scan/licence.php


Messenger Service Window That Contains an Internet Advertisement Appears
http://support.microsoft.com/?id=330904

Enable or Disable Internet Connection Firewall in Windows XP
http://support.microsoft.com/default.aspx?scid=kb;EN-US;283673
NB: AOL is not compatible with Windows XP Internet Connection Firewall (ICF)
If you have AOL, you should contact AOL and/or get a 3rd party firewall.

http://www.microsoft.com/windowsxp/pro/using/howto/communicate/stopspam.asp
Stopping Advertisements with Messenger Service Titles

Windows Messenger – stopping spam and pop ups
The issue is that currently ANYONE can actually send you a message through the
..NET Messenger network without being on YOUR contact list!
You can change this so that people will have to add you to their contact lists
before they can send you a message (which will have the effect of blocking these
Spam messages in the future).
Open up the main Messenger window, click Tools, then Options, then the Privacy
tab, click All users and then click the Block >> button.
This way you can manually add who you want to receive messages from and block
all others.



mcginni said:
I think I may have a problem with spyware/adware. A couple of weeks ago, my
finance button that had been set to my bank's web site started coming up some
tax preparers page. Our computer is slower than it was and we get pop-ups
fairly often about "you may have spyware on your computer" wanting to sell us
spyware/adware protection. Our sons have been downloading a good many free
games from the internet. Could this have caused the problem? Is it probably
spyware/adware? Will a system restore help? (The computer was so slow that
you couldn't really do anything. We did run a defragmenter and tried the disc
cleanup, but it would not run. We turned the computer off for about 24 hours
afterwards, and it started performing better. Still not great though, and still
the problems with the spyware pop-ups and my finance page.) My husband did a
scan through one of those free scan things and it said we had 47 infected files
or so. But our Norton anti-virus isn't showing anything. Please help.
 
R

Rob Pelletier

Great post, Kaylene!

Rob P.


Kaylene aka Taurarian said:
In this posting are spyware program links, anti virus online scans and
information about messenger pop ups.


Spyware Programs links:-
www.lavasoftusa.com Ad-Aware
www.security.kolla.de Spybot

SpywareBlaster
http://www.javacoolsoftware.com/spywareblaster.html

CWShredder
http://www.spywareinfo.com/~merijn/downloads.html

Dealing with Unwanted Spyware, Parasites, Toolbars and Search Engines
http://mvps.org/winhelp2002/unwanted.htm

Home Page Setting Changes Unexpectedly, or You Cannot Change Your Home Page
Setting
http://support.microsoft.com/?kbid=320159

Downloadable McAfee AVERT Stinger:
Stinger: http://vil.nai.com/vil/stinger/
stand-alone utility used to detect and remove specific viruses. It is not a
substitute for full anti-virus protection, but rather a tool to assist
administrators and users when dealing with an infected system. Stinger utilizes
next generation scan engine technology, including process scanning, digitally
signed DAT files, and scan performance optimizations.

Perhaps an online security/virus check
Symantec
http://security.norton.com/sscv6/default.asp?langid=ie&venid=sym
Trend Micro House Call:
http://housecall.trendmicro.com/
Panda ActiveScan;
http://www.pandasoftware.com/activescan/com/activescan_principal.htm
McAfee FreeScan:
http://us.mcafee.com/root/mfs/default.asp
Kaspersky Labs On-line Virus Checker:
http://www.kaspersky.com/remoteviruschk.html
BitDefender Online Scan:
http://www.bitdefender.com/scan/licence.php


Messenger Service Window That Contains an Internet Advertisement Appears
http://support.microsoft.com/?id=330904

Enable or Disable Internet Connection Firewall in Windows XP
http://support.microsoft.com/default.aspx?scid=kb;EN-US;283673
NB: AOL is not compatible with Windows XP Internet Connection Firewall (ICF)
If you have AOL, you should contact AOL and/or get a 3rd party firewall.

http://www.microsoft.com/windowsxp/pro/using/howto/communicate/stopspam.asp
Stopping Advertisements with Messenger Service Titles

Windows Messenger - stopping spam and pop ups
The issue is that currently ANYONE can actually send you a message through the
.NET Messenger network without being on YOUR contact list!
You can change this so that people will have to add you to their contact lists
before they can send you a message (which will have the effect of blocking these
Spam messages in the future).
Open up the main Messenger window, click Tools, then Options, then the Privacy
tab, click All users and then click the Block >> button.
This way you can manually add who you want to receive messages from and block
all others.



ago, my
finance button that had been set to my bank's web site started coming up some
tax preparers page. Our computer is slower than it was and we get pop-ups
fairly often about "you may have spyware on your computer" wanting to sell us
spyware/adware protection. Our sons have been downloading a good many free
games from the internet. Could this have caused the problem? Is it probably
spyware/adware? Will a system restore help? (The computer was so slow that
you couldn't really do anything. We did run a defragmenter and tried the disc
cleanup, but it would not run. We turned the computer off for about 24 hours
afterwards, and it started performing better. Still not great though, and still
the problems with the spyware pop-ups and my finance page.) My husband did a
scan through one of those free scan things and it said we had 47 infected files
or so. But our Norton anti-virus isn't showing anything. Please help.
 
B

Bruce Chambers

Greetings --

There are at least three varieties of pop-ups, and the solutions
vary accordingly. Which specific type(s) is troubling you?

1) Does the title bar of these pop-ups read "Messenger Service?"

This type of spam has become quite common over the past year or
so, and unintentionally serves as a valid security "alert." It
demonstrates that you haven't been taking sufficient precautions while
connected to the Internet. Your data probably hasn't been compromised
by these specific advertisements, but if you're open to this exploit,
you most definitely open to other threats, such as the Blaster Worm
that still haunts the Internet. Install and use a decent, properly
configured firewall. (Merely disabling the messenger service, as some
people recommend, only hides the symptom, and does little or nothing
to truly secure your machine.) And ignoring or just "putting up with"
the security gap represented by these messages is particularly
foolish.

Messenger Service of Windows
http://support.microsoft.com/default.aspx?scid=KB;en-us;168893

Messenger Service Window That Contains an Internet Advertisement
Appears
http://support.microsoft.com/?id=330904

Stopping Advertisements with Messenger Service Titles
http://www.microsoft.com/windowsxp/pro/using/howto/communicate/stopspam.asp

Blocking Ads, Parasites, and Hijackers with a Hosts File
http://www.mvps.org/winhelp2002/hosts.htm

If you're using AOL, you'll either need to find a 3rd party
firewall that is compatible with AOL, or switch to a real ISP that is
compatible with the real Internet. This is because AOL is an on-line
content provider that ignores international Internetworking standards
in favor of its own proprietary products, and has deliberately made
its connection software incompatible with both WinXP's built-in
firewall and WinXP's Internet Connection Sharing feature. AOL's
proprietary connection applet is deliberately designed to preclude
your setting/adjusting any of its properties, to include
enabling/disabling WinXP's ICF and ICS.

Whichever firewall you decide upon, be sure to ensure UDP ports
135, 137, and 138 and TCP ports 135, 139, and 445 are _all_ blocked.
You may also disable Inbound NetBIOS (NetBIOS over TCP/IP). You'll
have to follow the instructions from firewall's manufacturer for the
specific steps.

You can test your firewall at:

Symantec Security Check
http://security.symantec.com/ssc/vr_main.asp?langid=ie&venid=sym&plfid=23&pkj=GPVHGBYNCJEIMXQKCDT

Security Scan - Sygate Online Services
http://www.sygatetech.com/

Oh, and be especially wary of people who advise you to do nothing
more than disable the messenger service. Disabling the messenger
service, by itself, is a "head in the sand" approach to computer
security. The real problem is _not_ the messenger service pop-ups;
they're actually providing a useful, if annoying, service by acting as
a security alert. The true problem is the unsecured computer, and
you've been advised to merely turn off the warnings. How is this
helpful?

2) For regular Internet pop-ups, you might try the free 12Ghosts
Popup-killer from http://12ghosts.com/ghosts/popup.htm, Pop-Up Stopper
from http://www.panicware.com/, or the free Google Toolbar from
http://toolbar.google.com/, which is what I use.

3) To deal with pop-ups caused by any sort of "adware" and/or
"spyware,"such as Gator, Comet Cursors, Xupiter, Bonzai Buddy, or
KaZaA, and their remnants, that you've deliberately (but without
understanding the consequences) installed, two products that are
quite effective (at finding and removing this type of scumware) are
Ad-Aware from www.lavasoft.de and SpyBot Search & Destroy from
www.safer-networking.org/. Both have free versions. It's even
possible to use SpyBot Search & Destroy to "immunize" your system
against most future intrusions. I use both and generally perform
manual scans every week or so to clean out cookies, etc.


Bruce Chambers

--
Help us help you:




You can have peace. Or you can have freedom. Don't ever count on
having both at once. -- RAH
 

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