Need help wioth product id situation

[Guest]

I'll be as brief as I can.

Old hard drive went down. Got a new one. My son wants to install a piece of
video editing software onto the new hard drive. It's called Ulead
VideoStudio7. He had installed it on the old hard drive. However he cannot
find his product Key ID number. He had tried to register it when he first
installed it but kept getting things of which the end result is that it is
not registered.

What can be done to try to get a product Id key number. Ulead says they no
longer support the product. THE old hard drive is still in corrupted state.

Any thing you can tell is would be appreciated.

sj

 

[Shenan Stanley]

I'll be as brief as I can.

Old hard drive went down. Got a new one. My son wants to install a
piece of video editing software onto the new hard drive. It's
called Ulead VideoStudio7. He had installed it on the old hard
drive. However he cannot find his product Key ID number. He had
tried to register it when he first installed it but kept getting
things of which the end result is that it is not registered.

What can be done to try to get a product Id key number. Ulead says
they no longer support the product. THE old hard drive is still in
corrupted state.

Any thing you can tell is would be appreciated.

Did the hard drive itself die? Or the installation corrupt?

If you can perform a repair installation on the old hard drive and then use
something like Belarc to retrieve the key - that might get you up and
going... Otherwise - you may be out of luck.

 

[Patrick Keenan]

I'll be as brief as I can.

Old hard drive went down. Got a new one. My son wants to install a piece
of
video editing software onto the new hard drive. It's called Ulead
VideoStudio7. He had installed it on the old hard drive. However he cannot
find his product Key ID number. He had tried to register it when he first
installed it but kept getting things of which the end result is that it
is
not registered.

What can be done to try to get a product Id key number. Ulead says they no
longer support the product. THE old hard drive is still in corrupted
state.

Any thing you can tell is would be appreciated.

sj

Unfortunately it's very difficult to extract an install key from a
non-running drive. Most of the time such information is contained in the
registry, so you'd need to know where Ulead stored it, and try to copy the
registry files and load them as remote hives so you could read them. You'd
also need to have a tool that could interpret the code because it's not
likely to be stored as clear text.

It's possible that you are simply out of luck on this particular app if you
cannot find a working install code somewhere. And given that it is three
years old, its features and drive support may be less than what
run-of-the-mill apps now have.

HTH
-pk

 

[Guest]

Did the hard drive itself die? Or the installation corrupt?

If you can perform a repair installation on the old hard drive and then use
something like Belarc to retrieve the key - that might get you up and
going... Otherwise - you may be out of luck.

--
Shenan Stanley
MS-MVP
--
How To Ask Questions The Smart Way



*****The electricity went of in our house for a second and everything came back up. As the computer rebooted it stopped and said that a file....windows\system32\config\system.....was missing or corrupted or something like that. I took the hard drive in and they said it had viruses and we decided ti wasn't worth saving so I bought a new one. I still ahve the old one and we put it onto a computer and it sill gives the message about the file. I thought they had cleaned it up and repaired it some but I guess not. Can I take the old one into them and have them do what you're talkingabout. Or is there anything else to do?

Thanks for your help.

 

[Shenan Stanley]

*****The electricity went of in our house for a second and
everything came back up. As the computer rebooted it stopped and
said that a file....windows\system32\config\system.....was missing
or corrupted or something like that. I took the hard drive in and
they said it had viruses and we decided ti wasn't worth saving so
I bought a new one. I still ahve the old one and we put it onto a
computer and it sill gives the message about the file. I thought
they had cleaned it up and repaired it some but I guess not. Can I
take the old one into them and have them do what you're
talkingabout. Or is there anything else to do?

Put in thge old hard disk drive - alone.
Use your installation media (given it is true WIndows XP installation media
and not a recovery set) to perform a repair install.

BTW - electricity did not infest your machine with viruses. It sounds like
either you mis-heard them or they just came up with a way to sell you a new
hard drive.

How to Perform a Windows XP Repair Install
http://www.michaelstevenstech.com/XPrepairinstall.htm

How to perform an in-place upgrade (reinstallation) of Windows XP
http://support.microsoft.com/kb/315341

 

[Richard in AZ]

Thanks for your help.

I most likely cost you less to get a new copy of ULead than to have someone recover the product code
from the hard drive.
Now would be a good time to make a storage place to keep disks and documentation for all the
programs on your computer.
As you found out, keeping records of programs, and copies of the disks is critical when the computer
hic-ups.

By the way registering the program with the vendor does not get you the key code. That came with
the disk and a warning to keep that information in a safe place.

 

[Patrick Keenan]

Thanks for your help.

Yes, there is. That situation, which is not related to viruses, is
covered here:
http://support.microsoft.com/?kbid=307545

it's pretty straightforward to fix, and since you have the drive out of the
machine you can perform the basic steps, up to running System Restore, from
your running XP install. Simply attach the old drive to your machine as a
secondary drive (adjusting drive jumpers as appropriate) and perform the
file copies listed after setting Explorer to show all files. Be sure to
copy the existing registry files to a safe location, rather than just
overwriting them. This way you don't need to use the recovery console or a
floppy. Be sure, of course, to adjust the text that the KB article lists
to the drive letter given the "old" drive.

Once you've done this, put the old drive back in the machine as the primary
drive and it should start right up (you will almost certainly have to adjust
drive jumpers again). Then, try the System Restore, and run Belarc Advisor
to try to recover the install key.

If you do think that the old drive has viruses, remove the new drive while
you do this - don't just shift it to being a secondary drive.

HTH
-pk