need fix for KB832762

  • Thread starter Thread starter Adderall
  • Start date Start date
A

Adderall

Does anyone have the fix for KB832762? The problem is:
Slow system performance or your computer stops responding
because of a memory leak in paged pool memory in Windows
2000 SP4

http://support.microsoft.com/default.aspx?scid=kb;en-
us;832762

Sounds like the problem I'm having. Ever since I
installed SP4, my performance has been 1/2 of what it was.
What I don't understand is this:
1. It's a problem originating from Microsoft.
2. It happens after installing SP4
3. MS acknowledges that it's a problem.
4. So why isn't the fix posted instead of having to pay
for support in order to fix it?

Does anyone have this fix? Thanks in advance.
 
You need to follow the instructions in the article. If you oly request the
fix and no troubleshooting you will not be charged.

RESOLUTION
==========

Hotfix information
------------------
A supported hotfix is now
available from Microsoft, but it is only intended to correct the problem
that
is described in this article. Only apply it to systems that are
experiencing
this specific problem. This hotfix may receive additional testing.
Therefore,
if you are not severely affected by this problem, Microsoft recommends
that you
wait for the next Windows 2000 service pack that contains this
hotfix.

To resolve this problem immediately, contact Microsoft Product
Support Services to obtain the hotfix. For a complete list of Microsoft
Product
Support Services phone numbers and information about support costs,
visit the
following Microsoft Web site:

http://support.microsoft.com/default.aspx?scid=fh;[LN];CNTACTMS

Note In special cases, charges that are ordinarily incurred for
support calls may be canceled if a Microsoft Support Professional
determines
that a specific update will resolve your problem. The usual support
costs will
apply to additional support questions and issues that do not qualify for
the
specific update in question.


--

Thanks,
Marc Reynolds
Microsoft Technical Support

This posting is provided "AS IS" with no warranties, and confers no rights.
 
Marc R,

Doesn't it take a long time to get through?
I have never called since the days I had to wait one 3/4 hours on long distance to
talk to someone that didn't know beans sometime.

don


You need to follow the instructions in the article. If you oly request the
fix and no troubleshooting you will not be charged.

RESOLUTION
==========

Hotfix information
------------------
A supported hotfix is now
available from Microsoft, but it is only intended to correct the problem
that
is described in this article. Only apply it to systems that are
experiencing
this specific problem. This hotfix may receive additional testing.
Therefore,
if you are not severely affected by this problem, Microsoft recommends
that you
wait for the next Windows 2000 service pack that contains this
hotfix.

To resolve this problem immediately, contact Microsoft Product
Support Services to obtain the hotfix. For a complete list of Microsoft
Product
Support Services phone numbers and information about support costs,
visit the
following Microsoft Web site:

http://support.microsoft.com/default.aspx?scid=fh;[LN];CNTACTMS

Note In special cases, charges that are ordinarily incurred for
support calls may be canceled if a Microsoft Support Professional
determines
that a specific update will resolve your problem. The usual support
costs will
apply to additional support questions and issues that do not qualify for
the
specific update in question.


--

Thanks,
Marc Reynolds
Microsoft Technical Support

This posting is provided "AS IS" with no warranties, and confers no rights.
 
It's hard to say whether there will be a wait when you call or not. You can
always submit an online request instead of calling on the phone. See
http://support.microsoft.com.

--
J.C. Hornbeck, MCSE
Microsoft Product Support

NOTE: Please reply to the newsgroup and not directly to me. This allows
others to add to and benefit from these threads and also helps to ensure a
more timely response. Thank you!

This posting is provided "AS IS" without warranty either expressed or
implied, including, but not limited to, the implied warranties of
merchantability or fitness for a particular purpose.

dcdon said:
Marc R,

Doesn't it take a long time to get through?
I have never called since the days I had to wait one 3/4 hours on long distance to
talk to someone that didn't know beans sometime.

don


You need to follow the instructions in the article. If you oly request the
fix and no troubleshooting you will not be charged.

RESOLUTION
==========

Hotfix information
------------------
A supported hotfix is now
available from Microsoft, but it is only intended to correct the problem
that
is described in this article. Only apply it to systems that are
experiencing
this specific problem. This hotfix may receive additional testing.
Therefore,
if you are not severely affected by this problem, Microsoft recommends
that you
wait for the next Windows 2000 service pack that contains this
hotfix.

To resolve this problem immediately, contact Microsoft Product
Support Services to obtain the hotfix. For a complete list of Microsoft
Product
Support Services phone numbers and information about support costs,
visit the
following Microsoft Web site:

http://support.microsoft.com/default.aspx?scid=fh;[LN];CNTACTMS

Note In special cases, charges that are ordinarily incurred for
support calls may be canceled if a Microsoft Support Professional
determines
that a specific update will resolve your problem. The usual support
costs will
apply to additional support questions and issues that do not qualify for
the
specific update in question.


--

Thanks,
Marc Reynolds
Microsoft Technical Support

This posting is provided "AS IS" with no warranties, and confers no rights.


Adderall said:
Does anyone have the fix for KB832762? The problem is:
Slow system performance or your computer stops responding
because of a memory leak in paged pool memory in Windows
2000 SP4

http://support.microsoft.com/default.aspx?scid=kb;en-
us;832762

Sounds like the problem I'm having. Ever since I
installed SP4, my performance has been 1/2 of what it was.
What I don't understand is this:
1. It's a problem originating from Microsoft.
2. It happens after installing SP4
3. MS acknowledges that it's a problem.
4. So why isn't the fix posted instead of having to pay
for support in order to fix it?

Does anyone have this fix? Thanks in advance.
Click to expand...
Click to expand...
 
Thank you very much, J.C.

;o)
don
----------------
It's hard to say whether there will be a wait when you call or not. You can
always submit an online request instead of calling on the phone. See
http://support.microsoft.com.

--
J.C. Hornbeck, MCSE
Microsoft Product Support

NOTE: Please reply to the newsgroup and not directly to me. This allows
others to add to and benefit from these threads and also helps to ensure a
more timely response. Thank you!

This posting is provided "AS IS" without warranty either expressed or
implied, including, but not limited to, the implied warranties of
merchantability or fitness for a particular purpose.

dcdon said:
Marc R,

Doesn't it take a long time to get through?
I have never called since the days I had to wait one 3/4 hours on long distance to
talk to someone that didn't know beans sometime.

don


You need to follow the instructions in the article. If you oly request the
fix and no troubleshooting you will not be charged.

RESOLUTION
==========

Hotfix information
------------------
A supported hotfix is now
available from Microsoft, but it is only intended to correct the problem
that
is described in this article. Only apply it to systems that are
experiencing
this specific problem. This hotfix may receive additional testing.
Therefore,
if you are not severely affected by this problem, Microsoft recommends
that you
wait for the next Windows 2000 service pack that contains this
hotfix.

To resolve this problem immediately, contact Microsoft Product
Support Services to obtain the hotfix. For a complete list of Microsoft
Product
Support Services phone numbers and information about support costs,
visit the
following Microsoft Web site:

http://support.microsoft.com/default.aspx?scid=fh;[LN];CNTACTMS

Note In special cases, charges that are ordinarily incurred for
support calls may be canceled if a Microsoft Support Professional
determines
that a specific update will resolve your problem. The usual support
costs will
apply to additional support questions and issues that do not qualify for
the
specific update in question.


--

Thanks,
Marc Reynolds
Microsoft Technical Support

This posting is provided "AS IS" with no warranties, and confers no rights.


Adderall said:
Does anyone have the fix for KB832762? The problem is:
Slow system performance or your computer stops responding
because of a memory leak in paged pool memory in Windows
2000 SP4

http://support.microsoft.com/default.aspx?scid=kb;en-
us;832762

Sounds like the problem I'm having. Ever since I
installed SP4, my performance has been 1/2 of what it was.
What I don't understand is this:
1. It's a problem originating from Microsoft.
2. It happens after installing SP4
3. MS acknowledges that it's a problem.
4. So why isn't the fix posted instead of having to pay
for support in order to fix it?

Does anyone have this fix? Thanks in advance.
Click to expand...
Click to expand...
 
I called to get this hotfix, I was
on the phone a total of three minutes.

Was not placed on hold at all.

I told them I was experiencing the symptoms
outlined in the KB, they sent me a link to the hotfix
while I was still on the phone with them...

dcdon said:
Thank you very much, J.C.

;o)
don
----------------
It's hard to say whether there will be a wait when you call or not. You can
always submit an online request instead of calling on the phone. See
http://support.microsoft.com.

--
J.C. Hornbeck, MCSE
Microsoft Product Support

NOTE: Please reply to the newsgroup and not directly to me. This allows
others to add to and benefit from these threads and also helps to ensure a
more timely response. Thank you!

This posting is provided "AS IS" without warranty either expressed or
implied, including, but not limited to, the implied warranties of
merchantability or fitness for a particular purpose.

dcdon said:
Marc R,

Doesn't it take a long time to get through?
I have never called since the days I had to wait one 3/4 hours on long distance to
talk to someone that didn't know beans sometime.

don


You need to follow the instructions in the article. If you oly request the
fix and no troubleshooting you will not be charged.

RESOLUTION
==========

Hotfix information
------------------
A supported hotfix is now
available from Microsoft, but it is only intended to correct the problem
that
is described in this article. Only apply it to systems that are
experiencing
this specific problem. This hotfix may receive additional testing.
Therefore,
if you are not severely affected by this problem, Microsoft recommends
that you
wait for the next Windows 2000 service pack that contains this
hotfix.

To resolve this problem immediately, contact Microsoft Product
Support Services to obtain the hotfix. For a complete list of Microsoft
Product
Support Services phone numbers and information about support costs,
visit the
following Microsoft Web site:

http://support.microsoft.com/default.aspx?scid=fh;[LN];CNTACTMS

Note In special cases, charges that are ordinarily incurred for
support calls may be canceled if a Microsoft Support Professional
determines
that a specific update will resolve your problem. The usual support
costs will
apply to additional support questions and issues that do not qualify for
the
specific update in question.


--

Thanks,
Marc Reynolds
Microsoft Technical Support

This posting is provided "AS IS" with no warranties, and confers no rights.


Adderall said:
Does anyone have the fix for KB832762? The problem is:
Slow system performance or your computer stops responding
because of a memory leak in paged pool memory in Windows
2000 SP4

http://support.microsoft.com/default.aspx?scid=kb;en-
us;832762

Sounds like the problem I'm having. Ever since I
installed SP4, my performance has been 1/2 of what it was.
What I don't understand is this:
1. It's a problem originating from Microsoft.
2. It happens after installing SP4
3. MS acknowledges that it's a problem.
4. So why isn't the fix posted instead of having to pay
for support in order to fix it?

Does anyone have this fix? Thanks in advance.
Click to expand...
Click to expand...
Click to expand...
 
Back
Top