NAV2004 gone from tray, won't re-start

[Ted Kerin]

Arrggh! Here's the latest, much worse symptom.

When I tried to re-boot, I could only get as far as the Win2000 splash
screen. The "starting up" progress bar goes OK, and then....the screen goes
dark (it's a notebook).

The hard-drive light keeps blinking, and I can hear clicking, so the HD is
being accessed, or at least that's being attempted. But nothing else
happens.

Trying to boot into Safe mode gets this same result.

Any help, please??? Could be a hardware problem but, given the way it began
with the NAV going down, I'm thinking this is a virus, no?

 

[Michael]

I
OK on this (although I know that NAV is already installed), but the
installer quits after about a minute.

Not necessarily a trojan, but some of them kill processes at 1 min
intervals. I've seen trojans kill NAV, but AVG somehow survived even
though it was on the list too.

Have you tried safe mode?

michael

 

[Ted Kerin]

I'm running Win2000, and NAV 2004 has worked fine for me since I installed
it several weeks ago.

Now, suddenly the NAV icon is gone from the tray, and when I try to start
NAV in "Programs", I get a little Installer box that offers to install it. I
OK on this (although I know that NAV is already installed), but the
installer quits after about a minute.

Task Manager shows that an application called navapsvc.exe is running (also
another app that starts with "sym", so possibly Symantec-related). And, I
was able to run the NAV "live update", or at least it appeared to run fine.

But, there seems to be a problem beyond the NAV icon just not appearing in
the tray. When I send outgoing email, for example, I no longer get a pop-up
telling me that the outgoing mail is being scanned.

Thinking that I might have managed to get a virus that is blocking NAV, I
downloaded the free version of AVG Anti-virus, updated it, and it scanned my
system, but no virus was found.

Any ideas what is going on here, or what I should do???

Thanks for any advice!

 

[Steve]

I'm running Win2000, and NAV 2004 has worked fine for me since I
installed it several weeks ago.

Now, suddenly the NAV icon is gone from the tray, and when I try to
start NAV in "Programs", I get a little Installer box that offers to
install it. I OK on this (although I know that NAV is already
installed), but the installer quits after about a minute.

Task Manager shows that an application called navapsvc.exe is running
(also another app that starts with "sym", so possibly
Symantec-related). And, I was able to run the NAV "live update", or
at least it appeared to run fine.

But, there seems to be a problem beyond the NAV icon just not
appearing in the tray. When I send outgoing email, for example, I no
longer get a pop-up telling me that the outgoing mail is being
scanned.

Thinking that I might have managed to get a virus that is blocking
NAV, I downloaded the free version of AVG Anti-virus, updated it, and
it scanned my system, but no virus was found.

Any ideas what is going on here, or what I should do???

Thanks for any advice!

Ted:

I am running NAV 2004 on WinXP SP1. This is what I have for NAV 2004 when
running "startuplist.exe" from http://www.spywareinfo.com/~merijn/ :

Running processes:
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\Program Files\Norton AntiVirus\SAVScan.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe

Autorun entries from Registry:
HKLM\Software\Microsoft\Windows\CurrentVersion\Run
ccApp = "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
SSC_UserPrompt = C:\Program Files\Common Files\Symantec Shared\Security
Center\UsrPrmpt.exe

Autorun entries from Registry:
HKCU\Software\Microsoft\Windows\CurrentVersion\Run
Symantec NetDriver Monitor = C:\PROGRA~1\SYMNET~1\SNDMon.exe

Another useful app for checking what is runnnng at startup is Startup
Control Panel from Mike Lin at: http://www.mlin.net/ .

A very complete list of startup apps can be found at the Packman's Portal
http://www.pacs-portal.co.uk/startup_index.htm . This is a very useful
site.

This should give you a good start to see if the proper NAV registry keys are
set and to see if the proper NAV processes are running.

For the record, I have never had a virus disable NAV although, I have had
viruses disable other security apps.

Good luck,

Steve