M
Mike
NAV 2003 -- Internal Program Error
Hello. In August 2003 I bought the download package of Norton
Anti-Virus 2003. About a year later, I renewed the virus definitions
subscription for another year. About a week ago, the program itself
stopped working, and said there was an internal program error. The
message that that I should uninstall and reinstall the program. I did
that, but the same internal error message came up again. I tried
contacting technical support, but Symantec said that it no longer
supports the 2003 version, and that I should upgrade (which is a crummy
response since it was Symantec's own product which ceased working
through no fault of my own) to NAV 2005. I don't really want to pay
$49.95 to buy the full 2005 package. When I looked at upgrading, you
had to have the product ID which I don't have becuase the product does
not work. What should I do? Is there anyway to remedy the internal
program error and/or find out what my product number is so that I can
upgrade and not have to pay the full cost? Frankly I think Symantec
should either tell me how to repair the problem or give me NAV 2005 for
free, but I doubt that will happen. Any assistance most appreciated.
Mike Blaskowsky (e-mail address removed)
Hello. In August 2003 I bought the download package of Norton
Anti-Virus 2003. About a year later, I renewed the virus definitions
subscription for another year. About a week ago, the program itself
stopped working, and said there was an internal program error. The
message that that I should uninstall and reinstall the program. I did
that, but the same internal error message came up again. I tried
contacting technical support, but Symantec said that it no longer
supports the 2003 version, and that I should upgrade (which is a crummy
response since it was Symantec's own product which ceased working
through no fault of my own) to NAV 2005. I don't really want to pay
$49.95 to buy the full 2005 package. When I looked at upgrading, you
had to have the product ID which I don't have becuase the product does
not work. What should I do? Is there anyway to remedy the internal
program error and/or find out what my product number is so that I can
upgrade and not have to pay the full cost? Frankly I think Symantec
should either tell me how to repair the problem or give me NAV 2005 for
free, but I doubt that will happen. Any assistance most appreciated.
Mike Blaskowsky (e-mail address removed)