my windows mail does not accept and emails from BTCONNECT.COM

[randy mullet]

My windows mail accepts all but btconnect.com emails. Does anyone have any
idea?????

My email and webhosts are usless!!!!

 

[John Barnett MVP]

Are your POP and SMTP correct for BTConnect? Are you receiving any error
messages, if so what are they?

--

--
John Barnett MVP
Windows XP Associate Expert
Windows Desktop Experience

Web: http://xphelpandsupport.mvps.org
Web: http://vistasupport.mvps.org
Web: http://www.silversurfer-guide.com

The information in this mail/post is supplied "as is". No warranty of any
kind, either expressed or implied, is made in relation to the accuracy,
reliability or content of this mail/post. The Author shall not be liable for
any direct, indirect, incidental or consequential damages arising out of the
use of, or inability to use, information or opinions expressed in this
mail/post..

 

[randy mullet]

Hi John

Thnaks for getting back to me. When I send from a Bt connect to windows
mail you get the following:

Subject: FW: Undeliverable: FW: Undeliverable: Delivery Status Notification
(Failure)
Sent: 06/12/2008 12:36

The following recipient(s) could not be reached:

(e-mail address removed) on 06/12/2008 12:36
The e-mail account does not exist at the organization this message was
sent to. Check the e-mail address, or contact the recipient directly to find
out the correct address.
<HESA04UKER.HE.LOCAL #5.1.1>

If you send from hotmail or yahoo etc the e mails arrive from Bt connect
they do not.

cheers

 

[Gary VanderMolen]

There appears to be a problem with the btconnect.com mail server.
I have checked that (e-mail address removed) email address, and it is valid.

You might try forwarding that non-delivery notice to (e-mail address removed),
and ask them to look into the matter.

 

[John Barnett MVP]

Hi Randy,

Then it has nothing to do with Windows Mail. Either you have the wrong email
address(s) or there is a problem with the server. If this happens with 'all'
emails (regardless to whom you send them) then there is probably a problem
BT's end, especially if you can send the same emails via, say a webmail
account.

The error message is quite specific 'the following recipients could not be
reached' therefore the server can't find that particular person. The only
option the server has, in this situation, is exactly the same as the Post
Office 'return to sender.'

As the situation is not, I assume, life threatening I would contact BT
support by email to enquire if they are having any problems. Like most ISPs,
and BT is no exception, when you telephone them their support personal have
a 'routine' to go through to ensure that the call takes as long as possible
and they get the maximum profit out of your call.

I haven't been with BT for many years now, I changed to Virgin because it
was a better deal, but have you checked that the POP and SMTP information is
correct for BT as I suggested?

Check that you have followed all the instruction on the BT site:
http://btbusiness.custhelp.com/cgi-...cat_lvl3=1193&p_cv=3.1193&p_cats=368,383,1193


--

--
John Barnett MVP
Windows XP Associate Expert
Windows Desktop Experience

Web: http://xphelpandsupport.mvps.org
Web: http://vistasupport.mvps.org
Web: http://www.silversurfer-guide.com

The information in this mail/post is supplied "as is". No warranty of any
kind, either expressed or implied, is made in relation to the accuracy,
reliability or content of this mail/post. The Author shall not be liable for
any direct, indirect, incidental or consequential damages arising out of the
use of, or inability to use, information or opinions expressed in this
mail/post..

 

[John Barnett MVP]

Incidentally, Randy, the instruction for setting up your email account from
BT refer to Outlook Express, but they are exactly the same for Windows Mail

--

--
John Barnett MVP
Windows XP Associate Expert
Windows Desktop Experience

Web: http://xphelpandsupport.mvps.org
Web: http://vistasupport.mvps.org
Web: http://www.silversurfer-guide.com

The information in this mail/post is supplied "as is". No warranty of any
kind, either expressed or implied, is made in relation to the accuracy,
reliability or content of this mail/post. The Author shall not be liable for
any direct, indirect, incidental or consequential damages arising out of the
use of, or inability to use, information or opinions expressed in this
mail/post..

 

[randy mullet]

Thanks for all your help, you guys seem to know more than my webhosts!!!!!


regards

Craig

 

[John Barnett MVP]

We try our best, Randy

--

--
John Barnett MVP
Windows XP Associate Expert
Windows Desktop Experience

Web: http://xphelpandsupport.mvps.org
Web: http://vistasupport.mvps.org
Web: http://www.silversurfer-guide.com

The information in this mail/post is supplied "as is". No warranty of any
kind, either expressed or implied, is made in relation to the accuracy,
reliability or content of this mail/post. The Author shall not be liable for
any direct, indirect, incidental or consequential damages arising out of the
use of, or inability to use, information or opinions expressed in this
mail/post..

 

[Gary VanderMolen]

In defense of tech support, those guys are barely paid above minimum
wage, so it is not surprising the job doesn't attract the cream of the crop.