My PC won't stay shut down!

[Frustrated]

Hi,

I have a brand new Dell desktop (got it Friday) with Vista Home Premium
32-bit SP1 on it. The problem I'm having is that I'm not able to shut the
computer off.

I'm going to the start menu, using the right arrow to display the full list
of options (sleep, change users, restart, etc) and selecting Shut Down. Vista
goes through the normal routine (shutting down, please wait, etc). After a
couple of seconds the fans and hard drives shut down in the CPU and my
monitor goes into sleep mode because it's not getting a signal. HOWEVER, in
another second or two, the fans and hard drives spin back up, just like I'd
pressed the power button on the CPU and the PC boots back up!

It was happening before I applied SP1, so that should not be the problem. I
can't say for sure that it has been happening from the very beginning, but I
think it has been. The first few times it happened I thought that maybe I had
put it in sleep mode by accident (I typically hit shut down and leave the
room before it's done). I haven't had time to reinstall any of my software
yet, so it is pretty much as delivered from Dell.

Has anyone else experienced this problem? And more importantly, does anyone
have any suggestions on fixing it? Right now the only way I can shut off my
PC is to catch it on the reboot and hold in the power button on the CPU until
it powers off.

Thanks for your help!

 

[Alias]

Hi,

I have a brand new Dell desktop (got it Friday) with Vista Home Premium
32-bit SP1 on it. The problem I'm having is that I'm not able to shut the
computer off.

I'm going to the start menu, using the right arrow to display the full list
of options (sleep, change users, restart, etc) and selecting Shut Down. Vista
goes through the normal routine (shutting down, please wait, etc). After a
couple of seconds the fans and hard drives shut down in the CPU and my
monitor goes into sleep mode because it's not getting a signal. HOWEVER, in
another second or two, the fans and hard drives spin back up, just like I'd
pressed the power button on the CPU and the PC boots back up!

It was happening before I applied SP1, so that should not be the problem. I
can't say for sure that it has been happening from the very beginning, but I
think it has been. The first few times it happened I thought that maybe I had
put it in sleep mode by accident (I typically hit shut down and leave the
room before it's done). I haven't had time to reinstall any of my software
yet, so it is pretty much as delivered from Dell.

Has anyone else experienced this problem? And more importantly, does anyone
have any suggestions on fixing it? Right now the only way I can shut off my
PC is to catch it on the reboot and hold in the power button on the CPU until
it powers off.

Thanks for your help!

If it's still under warranty, get Dell to take it back and give you a
new one.

Alias

 

[Mark L. Ferguson]

You BIOS setup options might include a "Wake On LAN" S3 setting that would
do that.

 

[Mike Hall - MVP]

Hi,

I have a brand new Dell desktop (got it Friday) with Vista Home Premium
32-bit SP1 on it. The problem I'm having is that I'm not able to shut the
computer off.

I'm going to the start menu, using the right arrow to display the full
list
of options (sleep, change users, restart, etc) and selecting Shut Down.
Vista
goes through the normal routine (shutting down, please wait, etc). After a
couple of seconds the fans and hard drives shut down in the CPU and my
monitor goes into sleep mode because it's not getting a signal. HOWEVER,
in
another second or two, the fans and hard drives spin back up, just like
I'd
pressed the power button on the CPU and the PC boots back up!

It was happening before I applied SP1, so that should not be the problem.
I
can't say for sure that it has been happening from the very beginning, but
I
think it has been. The first few times it happened I thought that maybe I
had
put it in sleep mode by accident (I typically hit shut down and leave the
room before it's done). I haven't had time to reinstall any of my software
yet, so it is pretty much as delivered from Dell.

Has anyone else experienced this problem? And more importantly, does
anyone
have any suggestions on fixing it? Right now the only way I can shut off
my
PC is to catch it on the reboot and hold in the power button on the CPU
until
it powers off.

Thanks for your help!

Although your computer is booting up ok, it may still have hardware issues.
Take a look in Device Manager and see if there are any problems displayed.

While you are in Control Panel, click on 'Performance and Information' then
select 'Advanced tools'.

Now generate a system health report. Also take a look in the 'View advanced
system details ... '

PC Pitstop has a free driver check function.. you should run it..

http://www.pcpitstop.com/





--
Mike Hall - MVP
How to construct a good post..
http://dts-l.com/goodpost.htm
How to use the Microsoft Product Support Newsgroups..
http://support.microsoft.com/default.aspx?pr=newswhelp&style=toc
Mike's Window - My Blog..
http://msmvps.com/blogs/mikehall/default.aspx

 

[Patrick Keenan]

Hi,

I have a brand new Dell desktop (got it Friday) with Vista Home Premium
32-bit SP1 on it. The problem I'm having is that I'm not able to shut the
computer off.

I'm going to the start menu, using the right arrow to display the full
list
of options (sleep, change users, restart, etc) and selecting Shut Down.
Vista
goes through the normal routine (shutting down, please wait, etc). After a
couple of seconds the fans and hard drives shut down in the CPU and my
monitor goes into sleep mode because it's not getting a signal. HOWEVER,
in
another second or two, the fans and hard drives spin back up, just like
I'd
pressed the power button on the CPU and the PC boots back up!

It was happening before I applied SP1, so that should not be the problem.
I
can't say for sure that it has been happening from the very beginning, but
I
think it has been. The first few times it happened I thought that maybe I
had
put it in sleep mode by accident (I typically hit shut down and leave the
room before it's done). I haven't had time to reinstall any of my software
yet, so it is pretty much as delivered from Dell.

Has anyone else experienced this problem? And more importantly, does
anyone
have any suggestions on fixing it? Right now the only way I can shut off
my
PC is to catch it on the reboot and hold in the power button on the CPU
until
it powers off.

Thanks for your help!

Aside from the wake-on-lan type of issue in the BIOS, if this is a brand-new
Dell, it comes with support that you should probably take advantage of.

HTH
-pk

 

[Frustrated]

This one turned out to be a BIOS setting. The Wake on LAN option was
disabled, but under Power Management the 'Remote Wake Up' and 'Auto Power On'
options were both enabled. I disabled them and the PC shuts down normally
now.

Thanks to everyone for their help!