My Outlook won't work.

[Guest]

I cannot get my outlook to work right. I need help. Anyone know what I can do?

Here is the error I get:

"Unable to open your default e-mail folders. An unexpected error has
occurred. MAPI was unable to load the information service msncon.dll. Be
sure the service is correctly installed and configured."

I really need this to work.

 

[Brian Tillman]

Here is the error I get:

"Unable to open your default e-mail folders. An unexpected error has
occurred. MAPI was unable to load the information service
msncon.dll. Be sure the service is correctly installed and
configured."

msncon.dll is the MSN Connector that you use to access a paid Hotmail (or
MSN) account. Is this what you're trying to do? If so, download the MSN
connector again from MSN and reinstalll it.

 

[Guest]

Okay...

My second question is...I would rather not install it because I don't want
my MSN integrated into my outlook.

How can I fix this and avoid having to use it?

I have tried to un-install and re-install it number of times (the actuall
outlook)

 

[Brian Tillman]

My second question is...I would rather not install it because I don't
want my MSN integrated into my outlook.

Did you try to change your delivery location to be another message store?
Have you tried to create a new profile that doesn't include an MSN account?

 

[Guest]

I am not sure what you mean by messenger store...

But it won't let me get to the place I can create a new identity, as it
opens it gives me that error then shuts itself down. I am going to try to
install the connector to see if that helps.

 

[Guest]

I installed the connector and got it to work. However, I don't want the
connector really, so I figured I would just create another identity and use
that instead of the one with the msn account.

I cannot find any option that allows me to add another identity, how do I do
this?

Thank you SO much for your help.

 

[Brian Tillman]

I am not sure what you mean by messenger store...

Not "messenger", "message". That's the place where your messages are kept,
also known as a PST (Personal Folders file).

But it won't let me get to the place I can create a new identity, as
it opens it gives me that error then shuts itself down. I am going to
try to install the connector to see if that helps.

Outlook doesn't have identities. Click Start>Control Panel and run the Mail
applet to create a new profile.

 

[Brian Tillman]

I installed the connector and got it to work. However, I don't want
the connector really, so I figured I would just create another
identity and use that instead of the one with the msn account.

I cannot find any option that allows me to add another identity, how
do I do this?

Outlook doesn't have identities. You need to create a new mail profile, as
I already explained. Do that with the Mail applet in Control Panel.