my computer will not boot up after sp2 install.

[Guest]

After installing SP2 on my computer, my computer will not booot up when it
gets to the windows loading page it just resets back to the begining. the
only way to get around this is to open the computer in safe mode. any ideas
on how to start my computer properly would be great.

 

[Shenan Stanley]

After installing SP2 on my computer, my computer will not booot up
when it gets to the windows loading page it just resets back to the
begining. the only way to get around this is to open the computer
in safe mode. any ideas on how to start my computer properly would
be great.

Sounds like a possible drive issue. In safe mode - use system restore to
return to pre-sp2 and/or go into Control Panel --> Add or Remove Programs to
remove the service pack and boot into normal mde...

Did you clean up the system first?
- Backup important stuff (Emails, Contacts, Documents, Spreadsheets,
pictures, installation media, product installation keys, etc.)?
- Run several different antispyware applications (SuperAntiSpyware,
Lavasoft Ad-Aware, Spybot Search and Destroy, etc.)?
- Run a full CHKDSK?
- Uninstall unused applications?
- Update applications you planned to continue using?
- Update hardware drivers from the manufacturer's web site(s)?
- Defragment the hard disk drive(s)?

THEN install SP2.

 

[Shenan Stanley]

After installing SP2 on my computer, my computer will not booot up
when it gets to the windows loading page it just resets back to the
begining. the only way to get around this is to open the computer
in safe mode. any ideas on how to start my computer properly would
be great.

Sounds like a possible drive issue. In safe mode - use system
restore to return to pre-sp2 and/or go into Control Panel --> Add
or Remove Programs to remove the service pack and boot into normal
mde...
Did you clean up the system first?
- Backup important stuff (Emails, Contacts, Documents,
Spreadsheets, pictures, installation media, product installation
keys, etc.)? - Run several different antispyware applications
(SuperAntiSpyware, Lavasoft Ad-Aware, Spybot Search and Destroy,
etc.)? - Run a full CHKDSK?
- Uninstall unused applications?
- Update applications you planned to continue using?
- Update hardware drivers from the manufacturer's web site(s)?
- Defragment the hard disk drive(s)?

THEN install SP2.

"possible drive issue" --> "possible driver issue"...
Ooops.

 

[PA Bear]

1. Uninstall SP2 via Add/Remove Programs and reboot.

2. Run a thorough check for hijackware, including posting your HijackThis
log to an appropriate forum.

Check for Hijackware
http://aumha.org/a/parasite.htm
http://aumha.org/a/quickfix.htm
http://mvps.org/winhelp2002/unwanted.htm
http://inetexplorer.mvps.org/Darnit.htm
http://www.mvps.org/sramesh2k/Malware_Defence.htm
http://defendingyourmachine2.blogspot.com/

When all else fails, HijackThis (http://aumha.org/downloads/hijackthis.exe)
is the preferred tool to use. It will help you to both identify and remove
any hijackware/spyware.

**Post your HijackThis log to http://forums.spywareinfo.com/,
http://castlecops.com/forum67.html, http://aumha.net/viewforum.php?f=30 or
other appropriate forum for expert analysis, not here.**

3. Do not install SP2 until an expert gives your HijackThis log a clean bill
of health.

Also see:

What to Know Before Downloading/Installing SP2
http://www.microsoft.com/windowsxp/sp2/sp2_whattoknow.mspx

Installing SP2 Step-by-Step
http://support.microsoft.com/default.aspx?scid=fh;[ln];xpsp2insthowto

Troubleshooting Your Installation
http://support.microsoft.com/default.aspx?scid=fh;[ln];xpsp2insttshoot

WinXP SP2 FAQ: What to do after installing SP2
http://support.microsoft.com/default.aspx?scid=fh;ln;xpsp2installed

Service Pack (any) Installation Checklist (MVP Jupiter Jones)
http://www3.telus.net/dandemar/spackins.htm

WinXP SP2-specific Page (MVP Jupiter Jones)
http://www3.telus.net/dandemar/xpsp2.htm

The hard disk space requirements for Windows XP Service Pack 2
http://support.microsoft.com/default.aspx?kbid=837783