My computer shuts down on me without warning

[Guest]

Sometimes when I am using my computer it shuts down without warning and automatically restarts. I had it built a few months ago. I had the Blaster worm on it right after I received it, and my antivirus detected it. However, after I deleted it off I still had problems, so I took it to Frys to have it diagnosed. They said the virus was gone, but that it had put an entry into the registry and they had to remove it. It did seem to help, but it is still shutting down. It usually has to boot a couple of times to even boot into Windows. Any ideas? It is driving me crazy. (I have downloaded all of the patches I know of, and my firewall is up, and I have Norton Systemworks 2003)

 

[Guest]

If you have done the MBlaster removal and are still
having problems do the following.

Control Panel> Admin. Tools> Componet Services> RPC>
Rt Click> Properties> Recovery Tab, Change First "To
Restart Service or take no action"

-----Original Message-----
Sometimes when I am using my computer it shuts down

without warning and automatically restarts. I had it
built a few months ago. I had the Blaster worm on it
right after I received it, and my antivirus detected it.
However, after I deleted it off I still had problems, so
I took it to Frys to have it diagnosed. They said the
virus was gone, but that it had put an entry into the
registry and they had to remove it. It did seem to help,
but it is still shutting down. It usually has to boot a
couple of times to even boot into Windows. Any ideas?
It is driving me crazy. (I have downloaded all of the
patches I know of, and my firewall is up, and I have
Norton Systemworks 2003)

 

[NobodyMan]

Sometimes when I am using my computer it shuts down without warning and automatically restarts. I had it built a few months ago. I had the Blaster worm on it right after I received it, and my antivirus detected it. However, after I deleted it off I still had problems, so I took it to Frys to have it diagnosed. They said the virus was gone, but that it had put an entry into the registry and they had to remove it. It did seem to help, but it is still shutting down. It usually has to boot a couple of times to even boot into Windows. Any ideas? It is driving me crazy. (I have downloaded all of the patches I know of, and my firewall is up, and I have Norton Systemworks 2003)

What are processor temps? If it gets to hot, many systems will shut
down to protect it.

If you have driver conflicts, or other critical errors, XP will often
restart.

With the lack of info provided, it's hard to be specific with help.

 

[Kelly]

Hi,

If you still had blaster, it would be rebooting every 60 seconds. To verify
you are clean, run this script and follow the prompt if the update hasn't
been installed.
http://www.kellys-korner-xp.com/regs_edits/msblast.vbs

As for the reboots/restarts:

By default when WinXP encounters a system failure, it reboots without
warning. The setting that controls this can be changed:

Control Panel/System/Advanced/Settings (Startup & Recovery)/System
Failure/Uncheck-Automatically Restart.

You can use Event Viewer to view and manage the event logs, gather
information about hardware and software problems, and monitor Windows
security events.

To view the event log: Administrative Tools/Event Viewer or
Start/Run/eventvwr.

To review Shutdown Event Tracker data, Open Event Viewer. Click System Log,
scroll to the Event column, and find entries with the number 1075.

HOW TO: View and Manage Event Logs in Event Viewer in Windows XP
http://support.microsoft.com/default.aspx?scid=kb;EN-US;q308427

And also:

Go to Start/Run/Msinfo32/Hardware Resources, Components/Problem Devices and
Software Environment/Windows Error Reporting.

Go to Help and Support/Pick a Task (left side)/Use Tools to view.../(left
pane)My Computer Information/(right pane)View the status of my system
hardware and software/Hardware/Update and Troubleshooters.

How to Troubleshoot Hardware and Software Driver Problems
http://support.microsoft.com/default.aspx?scid=kb;en-us;Q322205

Try running the DirectX Tool: Start/Run/Dxdiag, Lower Hardware Acceleration
(Display/Settings/Advanced/Troubleshoot/Hardware Acceleration). Check
System Info for problematic issues: Start/Run/Msinfo32/Hardware Resources
and Components/Problem Devices and Software Environment/Windows Error
Reporting.

Report Error's to Microsoft automatically

Start/Run/gpedit.msc/Computer Configuration/Administrative
Templates/System/Error Reporting. Right click Report Errors/Properties.




automatically restarts. I had it built a few months ago. I had the Blaster
worm on it right after I received it, and my antivirus detected it.
However, after I deleted it off I still had problems, so I took it to Frys
to have it diagnosed. They said the virus was gone, but that it had put an
entry into the registry and they had to remove it. It did seem to help, but
it is still shutting down. It usually has to boot a couple of times to even
boot into Windows. Any ideas? It is driving me crazy. (I have downloaded
all of the patches I know of, and my firewall is up, and I have Norton
Systemworks 2003)