My Computer/Properties/Tools

[Guest]

Every time I try to check my C drive it bombs out with a Windows Explorer
error message then if I debug I get a Dr. Watson error message. If I run
chkdsk c:/f/r through command prompt it goes right throught when it restarts
with no problems, but as soon as I try through my computer or explorer I get
the above problem - any ideas please?

 

[Alan]

Every time I try to check my C drive it bombs out with a Windows Explorer
error message

Giving exactly what the error message says may be helpful here.

then if I debug I get a Dr. Watson error message. If I run

chkdsk c:/f/r through command prompt it goes right throught when it
restarts
with no problems, but as soon as I try through my computer or explorer I
get
the above problem

that you havent described, please give the details.

- any ideas please?

 

[Guest]

.. it reads "windows explorer has encountered a problem and needs to close.
Sorry etc. the more info tab reads "appname: explorer.exe appver:
6.0.2900.2180 Modname: vproshellext.dll modver: 10.0.0.8400 offset:
0000423a . Then if I click debug I get "DrWatson postmorten debugger has
encountered a problem and needs to close. Sorry.... If I click on more info
I get "Evetn type: BEX P1 drwtsn32.exe P2: 5.1.2600.0 P3: 3b7db4a2 P4
dbghelp.dll P5: 5.1.2600.2180 P6: 4110969a P7: 0001295d P8: c0000409 P9:
000000000. Hope this enables you to assist!

 

[Malke]

. it reads "windows explorer has encountered a problem and needs to
close.
Sorry etc. the more info tab reads "appname: explorer.exe appver:
6.0.2900.2180 Modname: vproshellext.dll modver: 10.0.0.8400
offset:
0000423a . Then if I click debug I get "DrWatson postmorten debugger
has
encountered a problem and needs to close. Sorry.... If I click on
more info
I get "Evetn type: BEX P1 drwtsn32.exe P2: 5.1.2600.0 P3:
3b7db4a2 P4
dbghelp.dll P5: 5.1.2600.2180 P6: 4110969a P7: 0001295d P8:
c0000409 P9:
000000000. Hope this enables you to assist!

The vproshellext.dll is a file connected with Norton Ghost. Perhaps you
have some Ghost process running in the background (automatic backup or
something like that) and it is failing when you run Chkdsk. Disable the
resident process and/or see Symantec tech support for help with their
products.

http://www.symantec.com/techsupp/index.html - Symantec tech support
http://live-symantec.custhelp.com/cgi-bin/live_symantec.cfg/php/enduser/live.php
- Symantec Live Chat
symantec.customerservice.general - Symantec newsgroup
http://castlecops.com/f80-Norton_Anti_Virus.html - forum for Symantec
products at CastleCops

Malke

 

[Guest]

Thanks -however I only realised I had a problem after installing Norton Ghost
- phoned Symantec and they remotely checked my pc only to find that I had
problems on my c drive, hence I am now trying to fix. Any other ideas please?

 

[Malke]

Thanks -however I only realised I had a problem after installing
Norton Ghost - phoned Symantec and they remotely checked my pc only to
find that I had
problems on my c drive, hence I am now trying to fix. Any other ideas
please?

Test with a diagnostic utility from the hard drive mftr. Download the
file and make a bootable floppy or cd with it. Boot with the media and
do a thorough test. If the drive has physical errors, replace it.

If the drive tests OK physically but shows file system errors, then try
Chkdsk /f /r again. If Chkdsk can't fix your file system errors, back
up your data and try a Repair Install. If the Repair Install doesn't
work and you are sure the hard drive is healthy, do a Clean Install.

http://www.michaelstevenstech.com/XPrepairinstall.htm - Repair Install
http://michaelstevenstech.com/cleanxpinstall.html - Clean Install

Malke

 

[Guest]

Thanks for your help - Manufacturer was Tiny so no go there! I have run
chkdsk c:/f/r twice which shows no problems

 

[Malke]

Thanks for your help - Manufacturer was Tiny so no go there! I have
run chkdsk c:/f/r twice which shows no problems

You're not reading my posts thoroughly. The OEM was Tiny but it did not
make the *hard* *drive*. You need to get a diagnostic utility from the
*hard* *drive* mftr. If you can't figure out what hard drive is in your
system, then use Seagate's SeaTools which will test non-Seagate drives.
If this is difficult for you - and there is no shame in admitting that
tinkering with hardware isn't your cup of tea - take your computer to a
local professional repair shop.

Otherwise run the test and if the drive tests fine do a Repair Install.
If that doesn't work, do a Clean Install.

Malke