MSSMLBIZ cannot start error 3417


A

Athena

Hello,

Lately I started getting "Business Contact Manager for Outlook could not
connect to the shared database. Do you want to work offline?" error message
when I start Outlook 2007. It was OK previously and I created some entries
in the database. If I choose "No", I get no message afterward. If I check
"Yes", I
get more error messages. I followed some steps given in the help file, to
start
the SQL server (it was running anyhow), or setting Network rights etc. but
with no success. Please help.

Thank you,

Athena
 
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L

Luther

Hello,

    Lately I started getting "Business Contact Manager for Outlook could not
connect to the shared database. Do you want to work offline?" error message
when I start Outlook 2007. It was OK previously and I created some entries
in the database. If I choose "No", I get no message afterward. If I check
"Yes", I
get more error messages. I followed some steps given in the help file, to
start
the SQL server (it was running anyhow), or setting Network rights etc. but
with no success. Please help.

Thank you,

Athena
Is the MSSMLBIZ service running?
 
A

Athena

Hello Luther,

Thank you your answer.

When I first start the Outlook, it first tries to start the SQL server
service. After a while it fails and gives two identical error messages
"Cannot connect to local BCM database because teh SQL service (BCM servcie)
is not running,,," Then opens a dialog box to create a new database or
select an existing one on a computer (local) after awhile it caome swith
another error message " Cannot access teh databse on Computer xxx..." I OK
it, but then opens teh same doalog box, and repetas thios several times,
then finallly lets Outlook to start.

The BcmSqlStartupSVC is running. Since the MSSQL$MSSMLBIZ service fails
on Outlook start up as I explained above, I manually force to start it
using services I get the following errors in the event viewer:
(Event ID :7024):

The SQL Server (MSSMLBIZ) service terminated with service-specific error
3417 (0xD59).

(Event ID: 9003):

The log scan number (230:488:1) passed to log scan in database 'master' is
not valid. This error may indicate data corruption or that the log file
(.ldf) does not match the data file (.mdf). If this error occurred during
replication, re-create the publication. Otherwise, restore from backup if
the problem results in a failure during startup.

And the log file (ERRORLOG) in the C:\Program Files\Microsoft SQL
Server\MSSQL.3\MSSQL\LOG directory says:


2008-10-14 23:50:09.81 Server Microsoft SQL Server 2005 - 9.00.3068.00
(Intel X86)
Feb 26 2008 18:15:01
Copyright (c) 1988-2005 Microsoft Corporation
Express Edition on Windows NT 6.0 (Build 6001: Service Pack 1)

2008-10-14 23:50:09.81 Server (c) 2005 Microsoft Corporation.
2008-10-14 23:50:09.81 Server All rights reserved.
2008-10-14 23:50:09.81 Server Server process ID is 8140.
2008-10-14 23:50:09.81 Server Authentication mode is WINDOWS-ONLY.
2008-10-14 23:50:09.81 Server Logging SQL Server messages in file
'c:\Program Files\Microsoft SQL Server\MSSQL.3\MSSQL\LOG\ERRORLOG'.
2008-10-14 23:50:09.81 Server This instance of SQL Server last reported
using a process ID of 6124 at 10/14/2008 11:27:36 PM (local) 10/15/2008
3:27:36 AM (UTC). This is an informational message only; no user action is
required.
2008-10-14 23:50:09.81 Server Registry startup parameters:
2008-10-14 23:50:09.81 Server -d c:\Program Files\Microsoft SQL
Server\MSSQL.3\MSSQL\DATA\master.mdf
2008-10-14 23:50:09.81 Server -e c:\Program Files\Microsoft SQL
Server\MSSQL.3\MSSQL\LOG\ERRORLOG
2008-10-14 23:50:09.81 Server -l c:\Program Files\Microsoft SQL
Server\MSSQL.3\MSSQL\DATA\mastlog.ldf
2008-10-14 23:50:09.81 Server -T 840
2008-10-14 23:50:09.81 Server -T 2324
2008-10-14 23:50:09.82 Server SQL Server is starting at normal priority
base (=7). This is an informational message only. No user action is
required.
2008-10-14 23:50:09.82 Server Detected 2 CPUs. This is an informational
message; no user action is required.
2008-10-14 23:50:09.98 Server Using dynamic lock allocation. Initial
allocation of 2500 Lock blocks and 5000 Lock Owner blocks per node. This is
an informational message only. No user action is required.
2008-10-14 23:50:10.04 Server The time stamp counter of CPU on
scheduler id 1 is not synchronized with other CPUs.
2008-10-14 23:50:10.07 Server Database mirroring has been enabled on
this instance of SQL Server.
2008-10-14 23:50:10.07 spid4s Starting up database 'master'.
2008-10-14 23:50:10.23 spid4s Error: 9003, Severity: 20, State: 1.
2008-10-14 23:50:10.23 spid4s The log scan number (230:488:1) passed to
log scan in database 'master' is not valid. This error may indicate data
corruption or that the log file (.ldf) does not match the data file (.mdf).
If this error occurred during replication, re-create the publication.
Otherwise, restore from backup if the problem results in a failure during
startup.
2008-10-14 23:50:10.23 spid4s Cannot recover the master database. SQL
Server is unable to run. Restore master from a full backup, repair it, or
rebuild it. For more information about how to rebuild the master database,
see SQL Server Books Online.

..



Hello,

Lately I started getting "Business Contact Manager for Outlook could not
connect to the shared database. Do you want to work offline?" error
message
when I start Outlook 2007. It was OK previously and I created some entries
in the database. If I choose "No", I get no message afterward. If I check
"Yes", I
get more error messages. I followed some steps given in the help file, to
start
the SQL server (it was running anyhow), or setting Network rights etc. but
with no success. Please help.

Thank you,

Athena
Is the MSSMLBIZ service running?
 
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R

Roody

What do your MSSMLBIZ instance script look like in the services. I can't get
my MSSMLBIZ to start in SQL2008 .
Thanks
Roody
 

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