Greetings,
Since you can't immediately login, remember that you can try logging into the Web Messenger,
at least until you can restore your normal Messenger functionality:
http://webmessenger.msn.com
However, here are some suggestions you should check/try if you haven't already.
1. If you haven't done so already, upgrade to the latest version of MSN Messenger:
http://g.msn.com/7MEEN_US/EN_0322/INSTALL_MSN_MESSENGER_DL.EXE
2. The date on your computer needs to be set properly -- double click the clock verify that
the time and date are set.
3. If your password information is not saved, verify that you are typing it in with the
correct case (uppercase or lowercase).
4. Change your password @
https://login.passport.com/ChangePW.srf to
something smaller (under 10-12 characters), then try signing in again.
5. If you use a firewall (like ZoneAlarm, Norton Internet Security etc. ), it's possible
that Messenger doesn't have the correct rights to access the Internet, especially since you
upgraded. You may need to re/add Messenger to the allowed list of programs in your firewall
if this is the case.
6. If you disabled your firewall in the past, it still may be blocking Messenger -- try
restarting it and see if that helps the situation. You also might try uninstalling an
installed firewall, to verify that it isn't causing a problem (even if it is disabled).
7. Clear your IE cache and cookies -- open Internet Explorer, click the Tools menu, then
Internet Options, then click the Delete Files button, and when that's complete click the
Delete Cookies button.
8. Check your IE Security settings -- open Internet Explorer, click the Tools menu, then
Internet Options, then Advanced tab, scroll to the Security section, and verify that "Check
for server certificate revocation" is unchecked. Also verify that 'Use SSL 2.0' and Use SSL
3.0' is checked, then click OK.
9. Click Start, then Run, and enter the following:
regsvr32 softpub.dll
then click OK
and do the same for the following:
regsvr32 wintrust.dll
regsvr32 initpki.dll
regsvr32 MSXML3.dll
____________________________________________
Jonathan Kay
Microsoft MVP - MSN Messenger/Windows Messenger
Associate Expert
http://www.microsoft.com/windowsxp/expertzone/
Messenger Resources -
http://messenger.jonathankay.com
All posts unless otherwise specified are (c) 2006 Jonathan Kay.
You *must* contact me for redistribution rights.
Thanks for the advise!We were having a horrible time for the past couple weeks trying everything to get on msn. Once we did step 9 it did the trick,not quite sure what it did but we are happy it worked. Does anyone know what the actions in step 9 actually does?
