MSN Messenger will not open - "Messenger has encountered a problem

[Guest]

Hi all,

After months of use with no problems MSN Messenger 7.5 has started failing
on launch, with the message "Messenger has encountered a problem and needs to
close....".

It happens about 5 seconds into it seeking to connect.

I have uninstalled and reinstalled 7.5, then installed 8.0 (same problem) -
no joy. However, an old copy of windows messenger opens just fine.
Interestingly, I get booted out of it when 7.5 trys to open, so something
must be getting through.

I have run AVG virus check and Ad-Aware plus Spybot - didn't fix it. At the
same time my webcam software gave the same message - I completely uninstalled
that to no avail. Any help would be appreciated.

 

[Guest]

The exact thing has begun happening to me, plus when I click user account in
control panel the window appears but all informations blank. I tried device
manager that closes with an error, I have even tried system restore to no
avail.

So if anyone can help, please do.

Cheers

Shaz

 

[Guest]

Same here, installed 8, crashes as soon as you log in. Uninstalled and
installed 7.5 same thing... Now having to use windows messenger....

Help!

 

[Guest]

For some reason mine is no longer doing this. I assume an automatic upgrade
has corrected it. Go figure.

 

[OzzieAnna]

For some reason mine is no longer doing this. I assume an automati
upgrade
has corrected it. Go figure.

:

Hi all,

After months of use with no problems MSN Messenger 7.5 has starte
failing
on launch, with the message "Messenger has encountered a problem an
needs to
close....".

It happens about 5 seconds into it seeking to connect.

I have uninstalled and reinstalled 7.5, then installed 8.0 (sam
problem) -
no joy. However, an old copy of windows messenger opens just fine.
Interestingly, I get booted out of it when 7.5 trys to open, s
something
must be getting through.

I have run AVG virus check and Ad-Aware plus Spybot - didn't fix it
At the
same time my webcam software gave the same message - I completel
uninstalled
that to no avail. Any help would be appreciated.

****Try deleting the "Policies" key from the registry(export the key t
the desktop first. That way, if this does not solve your problem, yo
can double click the key to re-import it and not have to recreate you
user policies):-

Close MSN Messenger
Start, Run, Regedit (enter).
HKEY_CURRENT_USER\Software\Microsoft\MSNMessenger
Delete the "Policies" Key
Close registry, start MSN and try again! Good luck.***

 

[Jonathan Kay [MVP]]

Hi,

There is no policies key for MSN Messenger as it has no GPOs.

--
Jonathan Kay
Microsoft MVP - Windows Live Messenger/MSN Messenger/Windows Messenger
Associate Expert
http://www.microsoft.com/windowsxp/expertzone/
Messenger Resources - http://messenger.jonathankay.com
All posts unless otherwise specified are (c) 2006 Jonathan Kay.
You *must* contact me for redistribution rights.
--