MSN claims to drop support for Outlook.

[smorgan]

I was told today by the MSN help line that MSN dropped support for Outlook
yesterday. I understand the MSN help line is inundated with help calls.

I can no longer use OUTLOOK to send and recieve emails. I would like to see
everyone complain about this problem, until they say uncle.

CAN SOMEONE FROM the OUTLOOK team look into this problem and put some
politcal pressure on MSN?

--

--
Scot S. Morgan

----------------
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http://www.microsoft.com/office/com...20c863852&dg=microsoft.public.outlook.general

 

[Gordon]

I was told today by the MSN help line that MSN dropped support for Outlook
yesterday. I understand the MSN help line is inundated with help calls.

I can no longer use OUTLOOK to send and recieve emails. I would like to
see
everyone complain about this problem, until they say uncle.

CAN SOMEONE FROM the OUTLOOK team look into this problem and put some
politcal pressure on MSN?

You misunderstood.
See here:
http://www.howto-outlook.com/news/hotmailaccessforbidden.htm

 

[Diane Poremsky [MVP]]

You can use Outlook - but you need to either use the Outlook connector or
POP3.

From my daily tip:

If you have an MSN or Hotmail account and are suddenly getting ‘access
denied’ errors when you try to download mail through Outlook you probably
missed the announcement that access using the HTTP protocol was going to end
for good on Sept 1.

From now on out, users will need to use either the Outlook Connector or
POP3/SMTP.

Outlook Connector – works with Outlook 2003/2007 only.
http://www.microsoft.com/downloads/...B1-DF0A-46E1-AA93-7D4870871ECF&displaylang=en

All other versions (any email program that supports POP3)
POP Server name: pop3.live.com
Outgoing server: smtp.live.com

While setting up the account. click on More Settings button and on 'Outgoing
Mail Servers' tab, select the ‘My server requires authentication’ box.
Most people will need to use the default option of ‘Use same settings as my
incoming server’.

Click the Advanced tab, and under Server Port Numbers, enter the following
information:
· In the Incoming mail (POP3) box, type 995.
· In the Outgoing mail (SMTP) box, type 587.
· Under both Outgoing mail (SMTP) and Incoming mail (POP3), select
the ‘requires secure connection (SSL)’ check box.
· Under Delivery, select the Leave a copy of messages on server
check box if you want to see your messages when you use Hotmail in a web
browser, your mobile phone, or other e-mail programs. By default, Outlook
will delete the messages from the Hotmail server when they are downloaded to
your computer.




--
Diane Poremsky [MVP - Outlook]



Outlook Tips by email:
mailto:[email protected]

EMO - a weekly newsletter about Outlook and Exchange:
mailto:[email protected]

 

[smorgan]

Hotmail access “Forbiddenâ€

As of September 1st, the old way of making a connection to Hotmail (via a
protocol called WebDAV) has been discontinued. This means that as of now,
when you are trying to connect to Hotmail via the build-in HTTP method in
Outlook 2003 and Outlook 2007, you’ll get the following error;

Task 'Hotmail: Folder:Inbox Synchronizing headers.' reported error
(0x800CCC33) : 'Access to the account was denied. Verify that your username
and password are correct.The server responded 'Forbidden'.

(the actual reported error code may be different for you)

The only supported way of connecting to your Live Hotmail or MSN account is
via the Outlook Connector or POP3.

The Outlook Connector is the recommended method and can be downloaded here.
The Outlook Connector is supported for Outlook 2003 and Outlook 2007. If you
are running an earlier version of Outlook, you can still connect to your
Hotmail account via POP3. The settings can be found here.

Keep in mind that POP3 is download only and it only supports downloading
mail from your Inbox folder (sending mail remains possible as well of
course).
If you need full mailbox or contact and calendar syncing support and
updating to a later version of Outlook is not an option to you, you can still
access your Live Hotmail mailbox via Windows Live Mail (free).
Using Outlook Express included in Windows XP or Windows Mail included in
Windows Vista is not an option as they only support the WebDAV connection
method to Hotmail servers.

 

[N. Miller]

I was told today by the MSN help line that MSN dropped support for Outlook
yesterday. I understand the MSN help line is inundated with help calls.

I can no longer use OUTLOOK to send and recieve emails. I would like to see
everyone complain about this problem, until they say uncle.

CAN SOMEONE FROM the OUTLOOK team look into this problem and put some
politcal pressure on MSN?

I've been receiving email every month, since April, 2009, about this. Here
is the April email from the Windows Live Team:

| Dear Microsoft Outlook Express customer,
|
| Thank you for using Microsoft® Outlook® Express. Our information indicates that
| you use Outlook Express to access a Windows Live™ Hotmail® e-mail account via a
| protocol called DAV (Distributed Authoring and Versioning protocol). DAV, like
| POP3 or IMAP, is the way that a mail client communicates with a web-based mail
| server.
|
| As a valued customer, we want to provide advanced notice that as of June 30, 2008,
| Microsoft is disabling the DAV protocol and you will no longer be able to access
| your Hotmail Inbox via Outlook Express. As an alternative, we recommend that you
| download Windows Live Mail, a free desktop e-mail client that has the familiarity
| of Outlook Express and much more. This next generation of free e-mail software will
| allow you to easily manage multiple e-mail accounts—including Windows Live Hotmail,
| plus other e-mail accounts that support POP3/IMAP. Better yet, Windows Live Mail
| integrates well with other Windows Live services, and downloads in minutes. After
| you provide your user name and password, you will automatically be linked to your
| Hotmail account, providing continued access to your email and contacts.

From where I sit, any complaining should be to the clueless users who
ignored those messages, discarding them unread. Too bad for you!

Now, from the August 22, 2009 "Final Notice", a link for you:

http://office.microsoft.com/en-us/outlook/HA102225181033.aspx

My final suggestion? From now on, read those "Windows Live Team"
communiques. They were not spam, nor did the Windows Live Team just send
them out for the 'halibut'!

 

[smorgan]

Norman,
I don't understand your need to make denigrating comments. Everyone
deserves respect from each other. If you read my post more carefully, you
will notice that I am NOT an Outlook Express customer, I am an Outlook
customer. I didn't ignore messages, because I never recieved a single one
on the subject. Furthermore, even this email is misleading and doesn't tell
the whole story, because you can upgrade from Outlook Express and use
Outlook, (see Diane Poremsky's reply post)

See my reply to Diane's post. A LOT of people never got the word about this
change and MSN support is not providing good info. Thanks for the
connector link, which is helpful.

 

[smorgan]

Thanks. I never saw any "announcement", and neither did a huge number of
customers... what is up with that?

None of the MSN support team (including supervisors) seems to know there is
an alternative method to connect to MSN with Outlook. Could I suggest that
an issue this big deserves higher visiblity. Why can't a message about this
be posted on both the Outlook and MSN web pages?? A lot of people are
affected by this and the stock answer is use the msn mailer or the web
"hotmail" interface if you want to read your email... MSN support claims
OUTLOOK is unsupported, and they've been wnating to disconnect it for years.
I think you should be concerned that the MSN support group can't tell the
customer the truth about Outlook connectivity or how to fix this. If I
wasn't a software engineer and posted on this discussion, I would still think
I was out of luck with Outlook. The result is you end up with a large group
of unhappy customers, who now deserve a call back from MSN support to say:
look follks, we gave you the wrong information and here is what you need to
do to fix Outlook.

and thankyou for your very prompt and timely post

--
Scot S. Morgan

You can use Outlook - but you need to either use the Outlook connector or
POP3.

From my daily tip:

If you have an MSN or Hotmail account and are suddenly getting ‘access
denied’ errors when you try to download mail through Outlook you probably
missed the announcement that access using the HTTP protocol was going to end
for good on Sept 1.

From now on out, users will need to use either the Outlook Connector or
POP3/SMTP.

Outlook Connector – works with Outlook 2003/2007 only.
http://www.microsoft.com/downloads/...B1-DF0A-46E1-AA93-7D4870871ECF&displaylang=en

All other versions (any email program that supports POP3)
POP Server name: pop3.live.com
Outgoing server: smtp.live.com

While setting up the account. click on More Settings button and on 'Outgoing
Mail Servers' tab, select the ‘My server requires authentication’ box.
Most people will need to use the default option of ‘Use same settings as my
incoming server’.

Click the Advanced tab, and under Server Port Numbers, enter the following
information:
· In the Incoming mail (POP3) box, type 995.
· In the Outgoing mail (SMTP) box, type 587.
· Under both Outgoing mail (SMTP) and Incoming mail (POP3), select
the ‘requires secure connection (SSL)’ check box.
· Under Delivery, select the Leave a copy of messages on server
check box if you want to see your messages when you use Hotmail in a web
browser, your mobile phone, or other e-mail programs. By default, Outlook
will delete the messages from the Hotmail server when they are downloaded to
your computer.




--
Diane Poremsky [MVP - Outlook]



Outlook Tips by email:
mailto:[email protected]

EMO - a weekly newsletter about Outlook and Exchange:
mailto:[email protected]

I was told today by the MSN help line that MSN dropped support for Outlook
yesterday. I understand the MSN help line is inundated with help calls.

I can no longer use OUTLOOK to send and recieve emails. I would like to
see
everyone complain about this problem, until they say uncle.

CAN SOMEONE FROM the OUTLOOK team look into this problem and put some
politcal pressure on MSN?

--

--
Scot S. Morgan

----------------
This post is a suggestion for Microsoft, and Microsoft responds to the
suggestions with the most votes. To vote for this suggestion, click the "I
Agree" button in the message pane. If you do not see the button, follow
this
link to open the suggestion in the Microsoft Web-based Newsreader and then
click "I Agree" in the message pane.

http://www.microsoft.com/office/com...20c863852&dg=microsoft.public.outlook.general

 

[Diane Poremsky [MVP]]

MSN support is goofy. They may have meant they don't support Outlook or
the connector - they seem to misunderstand the problems when people call for
assistance.

--
Diane Poremsky [MVP - Outlook]



Outlook Tips by email:
mailto:[email protected]

EMO - a weekly newsletter about Outlook and Exchange:
mailto:[email protected]

Thanks. I never saw any "announcement", and neither did a huge number of
customers... what is up with that?

None of the MSN support team (including supervisors) seems to know there
is
an alternative method to connect to MSN with Outlook. Could I suggest
that
an issue this big deserves higher visiblity. Why can't a message about
this
be posted on both the Outlook and MSN web pages?? A lot of people are
affected by this and the stock answer is use the msn mailer or the web
"hotmail" interface if you want to read your email... MSN support claims
OUTLOOK is unsupported, and they've been wnating to disconnect it for
years.
I think you should be concerned that the MSN support group can't tell the
customer the truth about Outlook connectivity or how to fix this. If I
wasn't a software engineer and posted on this discussion, I would still
think
I was out of luck with Outlook. The result is you end up with a large
group
of unhappy customers, who now deserve a call back from MSN support to say:
look follks, we gave you the wrong information and here is what you need
to
do to fix Outlook.

and thankyou for your very prompt and timely post

--
Scot S. Morgan

You can use Outlook - but you need to either use the Outlook connector or
POP3.

From my daily tip:

If you have an MSN or Hotmail account and are suddenly getting ‘access
denied’ errors when you try to download mail through Outlook you probably
missed the announcement that access using the HTTP protocol was going to
end
for good on Sept 1.

From now on out, users will need to use either the Outlook Connector or
POP3/SMTP.

Outlook Connector – works with Outlook 2003/2007 only.
http://www.microsoft.com/downloads/...B1-DF0A-46E1-AA93-7D4870871ECF&displaylang=en

All other versions (any email program that supports POP3)
POP Server name: pop3.live.com
Outgoing server: smtp.live.com

While setting up the account. click on More Settings button and on
'Outgoing
Mail Servers' tab, select the ‘My server requires authentication’ box.
Most people will need to use the default option of ‘Use same settings as
my
incoming server’.

Click the Advanced tab, and under Server Port Numbers, enter the
following
information:
· In the Incoming mail (POP3) box, type 995.
· In the Outgoing mail (SMTP) box, type 587.
· Under both Outgoing mail (SMTP) and Incoming mail (POP3),
select
the ‘requires secure connection (SSL)’ check box.
· Under Delivery, select the Leave a copy of messages on server
check box if you want to see your messages when you use Hotmail in a web
browser, your mobile phone, or other e-mail programs. By default, Outlook
will delete the messages from the Hotmail server when they are downloaded
to
your computer.




--
Diane Poremsky [MVP - Outlook]



Outlook Tips by email:
mailto:[email protected]

EMO - a weekly newsletter about Outlook and Exchange:
mailto:[email protected]

I was told today by the MSN help line that MSN dropped support for
Outlook
yesterday. I understand the MSN help line is inundated with help
calls.

I can no longer use OUTLOOK to send and recieve emails. I would like
to
see
everyone complain about this problem, until they say uncle.

CAN SOMEONE FROM the OUTLOOK team look into this problem and put some
politcal pressure on MSN?

--

--
Scot S. Morgan

----------------
This post is a suggestion for Microsoft, and Microsoft responds to the
suggestions with the most votes. To vote for this suggestion, click the
"I
Agree" button in the message pane. If you do not see the button, follow
this
link to open the suggestion in the Microsoft Web-based Newsreader and
then
click "I Agree" in the message pane.

http://www.microsoft.com/office/com...20c863852&dg=microsoft.public.outlook.general

 

[N. Miller]

A LOT of people never got the word about this change ...

A lot of people were inundated in notices.

 

[Diane Poremsky [MVP]]

Two persons I trust said they never got the alerts so I'm willing to give
the benefit of the doubt to people I don't know. Berating them is
pointless - they obviously missed the notices and its less effort (and
better for your wellbeing) to just tell them how to fix it or ignore them if
you are irritated they missed the messages.

--
Diane Poremsky [MVP - Outlook]



Outlook Tips by email:
mailto:[email protected]

EMO - a weekly newsletter about Outlook and Exchange:
mailto:[email protected]

 

[N. Miller]

Two persons I trust said they never got the alerts so I'm willing to give
the benefit of the doubt to people I don't know. Berating them is
pointless - they obviously missed the notices and its less effort (and
better for your wellbeing) to just tell them how to fix it or ignore them if
you are irritated they missed the messages.

That is why I'll never get that "MVP". Do I care? Should I?