msmsGS.exe message

[Les]

Hi,

Can someone help me with an annoying message that keeps
popping up when I turn on my computer. The message is:

msmsgs.exe. Applications Error
The instruction at "0x68896e7c" referenced memory
at "0x01860424" The memory could not be read.

Any advice to stop this annoyance would be appreciated
Thanks

Les

 

[Jonathan Kay [MVP]]

Greetings Les,

Do you have Norton Antivirus 2003 installed? Norton added a new "instant messaging scanning"
feature to Norton Antivirus 2003, which can conflict with Messenger and cause some of this
behavior. To stop it, open Norton Antivirus (Right-click on the Norton Antivirus icon in the
System Tray/Notification Area (by the clock), choose 'Open Norton Antivirus'), click Options,
then Instant Messenger then uncheck MSN Instant Messenger and click OK.
____________________________________________
Jonathan Kay
Microsoft MVP - Windows Messenger/MSN Messenger
Associate Expert
http://www.microsoft.com/windowsxp/expertzone/
Messenger Resources - http://messenger.jonathankay.com

 

[Philippe]

Hi,

I have randomly the same error.
I don't have found any information about this error.

This error occurs only with Windows Messenger 5.0 not with MSN Messenger 6.0
TrendMicro OfficeScan Corporate Edition is installed on my workstation.

Do you know if TrendMicro ScanOffice Corporate Edition could conflict with
Windows Messenger 5.0 ?

Thank you in advance for your help

 

[Guest]

Thanks, I think this could be the answer

-----Original Message-----
Greetings Les,

Do you have Norton Antivirus 2003 installed? Norton

added a new "instant messaging scanning"

feature to Norton Antivirus 2003, which can conflict

with Messenger and cause some of this

behavior. To stop it, open Norton Antivirus (Right-click

on the Norton Antivirus icon in the

System Tray/Notification Area (by the clock),

choose 'Open Norton Antivirus'), click Options,

 

[Jonathan Kay [MVP]]

Hi,

Let us know =).
____________________________________________
Jonathan Kay
Microsoft MVP - Windows Messenger/MSN Messenger
Associate Expert
http://www.microsoft.com/windowsxp/expertzone/
Messenger Resources - http://messenger.jonathankay.com